National Tyres and Autocare Anmeldelser 

Absolute disgrace had a part fitted in December that is now faulty car hasn’t been looked at and already getting the excuses . There complaints department is a joke Also everything takes an age with repairs . My car is now unsafe to drive due to the shoddy workmanship and I already know this will be pammed off and they will claim it’s a different part

Car in for aircon recharge today, excellent service provided in reception and by the chaps on forecord. Highly recommended!

Terrible service. Fitter clearly poorly trained. Communications beyond clunky (passed through countless telephone numbers within the Halfords group). Was promised a follow up appointment to fit the tyres which should have been fitted during the original visit. Had to rearrange MOT. Later sent a message to say that this new appointment was not going to be honoured - leaving me with the prospect of having to move the MOT yet again. Woeful in every respect. What a shambles.

BOOKED WHEEL ALIGNMENT ONLINE £95 , IT TOOK THEM 20MN TO DO IT AT CATFORD CENTRE LONDON WHICH IS IMPOSSIBLE!!! NO ALIGNMENT DONE ALL LIES !!! WOULDN'T USE THEM AGAIN INCLUDING HALFORDS !! BUNCH OF THIEVES AND COWBOYS.

Always take my car here when things need doing. Professional and helpful people would definitely recommend

Very helpful and got the job done. Recommend this company.

Very poor service took the car for tracking and they looked at the car for 10 minutes and said our tracking system doesn’t fit on the wheels and said that you will have to go elsewhere what a shit services and we booked it in

Had my m.o.t done here no problems. Booked on line at a convenient time. Staff were very helpful and polite. No unwanted surprises either. Would highly recommend this place. The staff are great.

I ordered a tyre to be fitted on Wednesday between 8:30 and 6. My husband took the dog out and returned home at 7:55 to see the Halfords van driving off down the road. I then receive a text at 10 am saying that the 'vehicle wasnt there' and that they have rebooked me for Thursday, my car was always on the drive. I phoned them at 10 and on explaining the situation, the man on the phone said "oh for gods sake" and told me the fitter wont be coming back today. No apology or anything. I asked him if he could phone the fitter and ask him to come back but that was futile as the fitter never answered the phone! My husband has used the company twice and had a good service but this was a joke - absolutely zero customer service or apology. Wont be using them again.

Excellent service with staff very helpful and knowledgeable. Would definitely recommend using them.

Despite me asking them not to overtighten the lock wheel nuts.
They said all good and they tighten according to manufacturers torque.
I had tyres fitted by national tyres on two of my cars wheels. One night I had a puncture on the motorway. I tried to remove the lock wheel nut on punctured tyre, I couldnt as it was too tight. I had to call the AA to undo the nut. THe engineer said it was on so tight, he couldnt remove it. Despite trying various methods and tools he had, he tried for over 1 hour. My car is 30 miles from where I live and I had to a taxi home costing £ 76
I am complaining because of the seriousness of the overtightening of the lock wheel nut that causes either shearing and / non removal of the nut. I have called National Tyres to complain gave details of my experience and she said she would speak to the centre who put the tyres on , so the could arrange an engineer to go and take / force the lock nuts off.
I still await a reply and have a car stranded 30 miles away on which the wheel cannot be removed. Poor service from their " tyre experts"

Order cancelled. Ordered tyres. Then day before fitting at home said they didn’t have a fitter. At the moment. Which indicates they only have one guy REALLY??? I said I was willing to wait till June. As it wasn’t urgent. So leave the order pending. I then get an Email saying I am being refunded. Sound like a scam to me. Or. Tyres not in stock. Or perhaps sold to cheaply. This happened before with them. A few years ago. But that time I drove 25 miles to there. Garage.
The representative I spoke to on the phone yesterday obviously ignored my request. And had a disinterested. Attitude on the phone. I can only assume I wasn’t the first to complain yesterday. I am concerned about the promised refund 9226126. If the company read this.

So far it's been terrible. Over 2 weeks ago I paid the £75 insurance excess for a replacement glass roof in a Tesla Y.
Nothing since!. I have telephoned twice and my Lease Company has escalated the case but still no communication from National.
They say they are working in getting someone uo complete the work.
They are happy to have my money but not so keen to fix my car.
I've no choice in this instance but to use them. Never again though

Very helpful and efficient service from Kieran Clarke. Definitely recommend.

Wish I could give 0 stars. Booked in Sunday 17th of may driver turned up to fit the tyres but didn't have the tyres on the van. Had to rebook the following Sunday and also this was confirmed on the phone and the driver didn't turn up and with no contact. Had to phone them today and they haven't got a clue what's gone off. So waiting around for 2 weekends for nothing. Have your tyres done by National tyres/also known as Halfords if you like getting messed around by these clowns.

Had a loose stone in the brakes, they were able to see me on the same day. The two gentlemen I spoke with were very polite.

I booked an appointment for 2 tyres to be fitted, for 10.00 a.m. today. I arrived promptly only to be told that my fitting time is 10.30. I am also told to come back at 11.30.

I have had many tyres fitted over the years and never has it taken anything like an hour to fit two tyres.

If the fitting time is 30 minutes after the appointment time, why don't they tell you in the confirmation e-mail. Such poor customer service.

Update : Just returned to the place at 11:02 and they are JUST starting the job. So an hour after my booked time, they are only now starting. They have no respect for the customer whatsoever.

I dealt with Ben (Sat 23 May) he was knowledgeable and very professional. Nothing was too much trouble and his flexibility was very impressive.
More than a 5 star review for the facility, service and Ben.
Mr. Sharp

The team really helped me out promptly when I brought my car in, the man who fixed my problem made sure I weighed up all my options prior and explained everything clearly. Fast service and friendly staff. Thank you.

Superb service, absolutely honest

Thoroughly recommend