National Tyres and Autocare Anmeldelser 

I booked an appointment for 2 tyres to be fitted, for 10.00 a.m. today. I arrived promptly only to be told that my fitting time is 10.30. I am also told to come back at 11.30.

I have had many tyres fitted over the years and never has it taken anything like an hour to fit two tyres.

If the fitting time is 30 minutes after the appointment time, why don't they tell you in the confirmation e-mail. Such poor customer service.

Update : Just returned to the place at 11:02 and they are JUST starting the job. So an hour after my booked time, they are only now starting. They have no respect for the customer whatsoever.

I dealt with Ben (Sat 23 May) he was knowledgeable and very professional. Nothing was too much trouble and his flexibility was very impressive.
More than a 5 star review for the facility, service and Ben.
Mr. Sharp

The team really helped me out promptly when I brought my car in, the man who fixed my problem made sure I weighed up all my options prior and explained everything clearly. Fast service and friendly staff. Thank you.

Superb service, absolutely honest

Thoroughly recommend

So I had some reasonably cheap tyres fitted using tyre shopper website ordered online paid and had an appointment to come to this garage and have them fitted they fitted the tyres and all seemed ok the weather was really bad so couldn’t really see the rims to well and they were covered in grease or brake dust etc didn’t expect the garage to damage the alloy in the process of fitting 4 tyres anyway yes they did all 4 in fact 😡 girl behind the desk wasn’t particularly nice and think she’s now working in bishop but anyway just thought I’d post some pictures of the damage to all 4 alloys from this company to make other aware be careful letting them do anything if you care about your wheels there’s damage on every wheel around the centre bore from digging out the centre caps with a screwdriver and damage to 3 or the edges from ripping off the original weights to balance the definitely zero care was taken to do this job but as they say pay cheap pay twice and pay peanuts get monkeys totally my fault for even considering using them but I would never use this company again for anything very poor cheap enough tyres but now £400 in alloy refurb save your money using these clowns go somewhere else 👍🏻

Booked to have 2 New tyres fitted to my 2024 MG. Engineer turned up and after a couple of minutes said he had a problem couldn’t get valve caps off, so took the easy option and cut the valve off making the tpms system non functional. On closer inspection badly damaged all aoy rim. Now have a car which is technically illegal to drive. Have contacted customer service who basically not interested. I now need to replace at my cost. These people consider themselves to be Engineers. Very unhappy customer.

Used the garage on milton road west in edinburgh. Told me during service that front and back brake pads and discs needed to be replaced "urgently" (within 2 or 3 weeks) and quoted me nearly £1000 for this work to be done. Explained I was not in a possition to be able to afford this at present so would check elsewhere about costs etc. Seen another garage today who have advised that only back pads and discs needed and front currently ok. And gave me a new quote of £380 for work to be done! Not happy with halfords/national tyres. Paid nearly £300 for service only to be told extra work needed when it was needed at all. WILL NOT USE EVER AGAIN!

Used to be great, now owned by Halford's so expect the price and workmanship to reflect the change in ownership.
Took my daughters car down before I knew about the change and was quoted for a full exhaust system when it only needed a rear box.
Avoid.

Bridlington Branch
Back after 18 yrs and very pleased with the service , great price via Halfords website for tyres ,just need a coffee machine.

National Tyres accepted my order, took my money and then didn't honour my appointment. I had to drive 20 mins each way for an appointment and they didn't have the tyres in stock and couldn't even be sure if or when they'd get them.

Shocking (lack of) service. No call to let me know they didn't have the tyres. I had to drive there for my appointment to find out.

Cannot even go elsewhere as they cannot refund the money for 5 working days.

Avoid them and use Kwik Fit or any other tyre fitters.

Good, friendly service from Marcia and thorough helpful work – plus good advice – from Dominik

Had a quote of £1200 to change and replace my AC Compressor.

Just had it done with Fairwater garage for £439.68.

Take your time, do your homework and say NO if the price isn't right!

Absolutely awful customer service. No courtesy to call me to cancel my service that I booked in. They waited until I arrived to drop my car off to tell me they couldn’t service my car.

Good service and met all their commitments. Having been let down by an online tyre supplier, Halfords/National tyres were a welcome relief, easy to deal with, clear with their fitting times, and good customer service. They completed my MOT efficiently and fitted the required tyres on time.
Would have been a 5 star but the facility is in a poor state of repair, could really do with a spruce up!

Needed two from tyres
Staff friendly, especially Michelle and Ali
Done at the time it was booked for
Efficient service al round
Used them for years. Never been let down

This was by far the worst customer service experience I have ever had. I booked an appointment for 8:30am and arrived at the centre at 8:31am. Upon arrival, I met the manager at the reception, handed over my car, and clearly explained that I needed the vehicle back by the evening because I was travelling at 18:00. I requested a full diagnostic check on the car.

The manager collected my keys and assured me that I would be contacted once the work was completed. After waiting the entire day without any communication, I returned to the centre around 16:30 only to discover, to my shock and disappointment, that my car had not even been attended to.

What made the situation even worse was the manager’s completely unapologetic attitude. He casually stated that he only had one staff member available and showed absolutely no empathy or concern for the inconvenience and disruption this caused me. There was no professionalism, accountability, or respect for my time.

To make matters worse, at about 17:00, they finally attempted to scan the car, only to claim that the scanning machine was not working because the software was updating and he kept telling me “oh we would refund your money in 3-5 working days” as if he would also refund my time.

This level of disorganisation, incompetence, and lack of care is unacceptable. The manager’s unprofessional and inconsiderate behaviour completely ruined my travel plans and caused unnecessary stress and frustration.

CUSTOMER SERVICE THAT IS SECOND TO NON FIRST VISIT WAS TIM 5 STARS UNBELEAVEABLE IN TODAY WORKERS FRIENDLY HELPFUL QUICK WORK GOOD PRICE TWO TYRE SERVICE 5 STARS.
SO NOW I NEED OILAND FILTER CHANGE WHEN TO BOOK IT IN AND TYRE PRESSURE WARNING LIGHT WAS ON NATIONAL TYRE A NEW MANAGER AND YES CASH HIS MADE OUT OF THE SAME MOULD AS TIM HELPFUL FRIENDLY CUSTOMER SERVICE 5 STAR AGAIN I WISH EVERYONE WAS AS HELPFUL AS THIS .

Took a perfectly decent car to them for m.o.t and service, came back as a fail, we paid for all the recommended work to be done. Spending nearly £1000 by this point. Car had driven in perfectly fine but would not drive out as they had broken the gear linkage cable through their negligence. The car drove in fine, passed a M.O .T done by them then would not drive out. They are refusing accountability for this and quoted £250 to put this right. Do not trust them with your car, they will break it and refuse to fix it. We requested the cctv footage from the day this happened, they are now claiming to have no cctv, we are almost certain that they do. Have sent formal complaint to the relevant department, complaint is 4 pages long just for reference.

Professional experienced crew, work carried out on time and to a high standard, booking easy and the service top class

TOTAL CON! website it not working to book and pay just so I called helpline. They booked £1036 confirmed.
However text just came through £1637!!!! Lied on the phone just to get the booking and Pay instore where they say they can’t match online pricing!!!! I will not be attending. Will be reporting to trading standards