National Tyres and Autocare Anmeldelser 

Kristian and the team at Leicester Blackbird Road were amazing, they chased the tyres I ordered and let me know when they had arrived, then super quick fitting.

Paid £40 for a 4-tyre warranty, but resolving a simple slow puncture has become an absolute ordeal. I have had to visit this garage multiple times. First, I was told it was fixed, but it wasn't. Then, a replacement tyre was ordered, but my fitting appointment was abruptly cancelled and the tyre was sent back. When my partner came in to get answers, the staff were incredibly rude to her, and my phone calls are now being ignored. I am here today because visiting a garage 10 times for a single warranty claim is completely unacceptable. I need to speak with the branch manager immediately to get this sorted.

Beware!! Overinflated prices underhand practices!!

As a Halfords premium motor club member, I had originally been booked in for an MOT at a nearby garage. Due to an availability issue I was then moved to National tyres as they are now the same company. My MOT failed as I needed two new tyres which thankfully National could accommodate at the time. When I went to collect the car I asked if I could claim any discounts on the tyres with my premium membership and was told I couldn’t and any discounts had already been applied. I was also not given an invoice due to printer issues.

I checked the online price at home and the price I had been charged was over £80 more. I have since received my invoice electronically that quoted I could have saved £71 pounds if I had a premium membership (which I have!).

After raising a complaint the garage have called to offer me £15 back (updated refund is now £50:20) Absolute joke, I will continue via the Halfords complaint procedure.

I attended yesterday to the branch on Green Street in Warrington with a problem with my windscreen wipers. The guys who dealt with me were helpful professional and friendly and dealt with the problem very quickly. I was extremely impressed

Efficient and courteous. I will use again.

I have been coming here for a few years now for an MOT and Mohamed (technician) and Suresh (service advisor) are excellent! They both give solid advice and do their work diligently. Always friendly, polite, professional and trustworthy!!

I get a phone call when the car is ready to collect and they explain any issues to me when I arrive. I also receive an email containing a PDF of the receipt and final vehicle health report which details the work completed, things to keep an eye on and anything that needs fixing.

5/5 service every time. Thank you gents!

Had a brilliant experience here today for a mot. The guys working here was welcoming, fast and efficient. Couldn’t be happier would highly recommend and will be back! Thank
You.

Poor customer service, Not helpful at all. Worst attitude of the staff . they don't even care if you stand by the counter

Best tyre place that I have used.
Very friendly, helpful and informative staff, communication is top class. I had ordered and paid for the wrong tyre online and it was all sorted for me with the correct tyre with no further cost.
On my second visit the staff also extremely helpful and lots of advice was given. Thank-you got looking after my car so well.

Simon and his team at Bishop Auckland did a great job fitting my 4 new tyres. Appointment went smoothly and car returned quickly. Very helpful team!

I had a wheel alignment appointment booked for Saturday 06.06.2026 afternoon Egham branch. Prior to the appointment, I received a call from National Tyres asking whether I could come in earlier. Unfortunately, I was unable to do so, so I attended at the original time of my booking.
When I arrived, I was informed that the technician responsible for carrying out the wheel alignment had already left for the day. It then became clear that the reason for the earlier phone call was related to the technician's availability. However, this was never explained to me during the call. Had I been informed that the service would not be available at my scheduled appointment time, I could have made alternative arrangements.
I am extremely disappointed with the way this situation was handled. I attended my appointment at the agreed time only to find that the service I had booked could not be provided. As a result, I requested a refund.
Given this experience, I do not intend to use National Tyres again in the future.

Couldn’t be more helpful

AVOID AVOID AVOID - I wouldn't even be giving 1 star. Took my car in for a deep DPF clean, the car has come out worse than it went in! They have also put my milage as 67000 when my milage is 90,020 and it just so happens to not be covered under warranty once it's done 24,000 miles since the DPF Clean. I was also not given the diagnostics included in the clean so they didn't make note of the soot levels before or after the clean and it was stated that I would get this information. I had the soot levels read before I handed it to them for the clean and funny enough when it had come back they were the same..... plus they promise they drove it for 20 minutes but they must have been going 2mph as they only covered 0.5 of a mile..... They have now locked out the Regen function on my car so now I have to pay £499 for a specialist company, who have informed me not to drive the vehicle as it will cause engine damage. I gave the garage the benefit of the doubt and contact them to ask them to change the mileage to the true amount. When asking them about the diagnostics they said that the DPF was fine and clear - not realising I got this checked on my way home. I proceeded to ask them for the diagnostics that were promised and the change of mileage on my invoice..... yet to receive the email from them. They also said they didn't take diagnostics and they aren't sure what they were or are. They just stated it's fine and clear.

So, I call Halfords (who I originally booked with) to discuss, having confidence that they would resolve this ASAP due to the fact that I cannot drive my car. But this was not the case they told me to wait 7 days (would not even refund me straight away!). After spending 2 hours on the phone they agreed they would call me back tomorrow. So currently awaiting a call back and money back.

They have been awful, I have never known such bad customer service in my life. I also mentioned that I have a 3hr commute to and from work everyday and that my father in law is severely ill in hospital (who I now cannot visit, due to the fact if I move my car it will damage my engine). Halfords you are a disgrace and so is your garage (National Tyres and Autocare, Telford, TF1 5AQ)

Just had 4 tyres and tracking done in National Tyres Street on our X1
Can not fault the service, customer care and how they treat your car.
First time we have used then and will certainly use again and recommend them.
Well done for and thank you.

Had a flat tyre only 6 days after having all 4 new ones, Joe and the team sorted the flat the same day and was fixed very quickly, thanks

Had 4 new tyres done today by jack and Peter , both were exceptional in there customer service and went over and beyond with advice and help on my concerns as only just purchased the vehicle , would highly recommend 👍👍👍

Jay at national tyre’s Shrewsbury was brilliant helped me straight away on getting a good deal for my tyres and fitted them really quick great customer service

Absolute disgrace had a part fitted in December that is now faulty car hasn’t been looked at and already getting the excuses . There complaints department is a joke Also everything takes an age with repairs . My car is now unsafe to drive due to the shoddy workmanship and I already know this will be pammed off and they will claim it’s a different part

Car in for aircon recharge today, excellent service provided in reception and by the chaps on forecord. Highly recommended!

Terrible service. Fitter clearly poorly trained. Communications beyond clunky (passed through countless telephone numbers within the Halfords group). Was promised a follow up appointment to fit the tyres which should have been fitted during the original visit. Had to rearrange MOT. Later sent a message to say that this new appointment was not going to be honoured - leaving me with the prospect of having to move the MOT yet again. Woeful in every respect. What a shambles.