Napalm Records Anmeldelser 

Ordered a shirt but got a different one delivered to my house, seems they made a mistake. Send them an email with a picture and then called them on the phone and the nice lady immediately checked my mail and got back to me a few minutes later. I wont go into too much detail but it was handled fast and professionally!

I just got 2 T-shirts from Napalm Records. Both from different shipping locations. Napalm has 2 shipping locations located in Halle, Germany and one in Austria. When you select a product it will show you if it will be shipped from Germany.

First about the T-shirt that came from Austria. I did get a mail with tracking information for that, and it arrived about 5 days after I placed the order. I was just missing the other T-shirt that came so I mailed them about why I didn't had the T-shirt from Germany.

Now about the T-shirt from Germany. The T-shirt was in the pressing process which explains for me why it could be shipped later. But i still didn't get any mail from the German location about tracking, which is fine for me, but the day after I got the T-shirt from Austria, the remaining T-shirt from Germany was shipped to my neighbours a couple of houses further. The package also had a different house number on the shipping label. Fortunately I know the neighbour good and he handed me the package. I understand it could be a miscommunication, but I suppose that the location in Germany also could see the shipping address.

Das war meine erste und letzte Bestellung bei Napalm Records! Es ist eine Frechheit, dass meine Bestellung über 50€ erst gut eine Woche nach Bezahlung verschickt wird. Einmal und nie wieder!

First read last section (what happened).
But in the end my PayPal transaction was refunded the next day and my tshirt came within 10 days by mail. I did have to contact them personally because I never received the track&trace code.
Site can be improved but in the end it went well.

Order a tshirt via Paypal. The order was paid but not processed on the website. Sent a mail to contact address and they told me that they did not have any order. But still, Paypal said I paid.
Then decided based on their advice to buy via iDeal. That went well but now the order is in state "processing" for one week.
Sent a contact form to ask for status, but no reply.
Will never ever buy anything here again.

I pre-ordered a SHAPE Plate. I opened a case and was told to be patient. Nothing here yet so emailed the person that told me to be patient and the email came back with no one by that name at Napalm Records. Sent another email to customer service and no response. Called PayPal and because there was already a case opened and closed, they can’t open another! They suggest I call my bank and dispute the charge. Pisses me off because this was for my Husband who loves Death Angel. He’s seen them multiple times and been back stage with them so I wanted to surprise him with this for his band room.
At least his Metallica site never disappoints!
Lesson learned

Habe jetzt schon öfters bestellt. Kam immer recht schnell. Ich bin zufrieden.

I have ordered a few times from these. One time I had something pre-ordered for nearly 6 months then when it came to release date it was pushed back numerous times, stating low stock. Now I would have thought all pre-orders would be fulfilled without question, but clearly not. I contacted them and to be fair they refunded and apologized etc and were very professional with that side of things.
I have, however, decided to stop buying from these now, due to their ridiculous rip-off shipping costs. Nearly £15 shipping for a CD!!! More than the CD itself. Absolutely extortionate. Another example of the disgraceful profiteering going on right now.

Wenn ich einen Artikel Monate im voraus bestelle und mit PayPal bezahle erwarte ich den Artikel am Tag der Veröffentlichung in Händen zu halten und nicht irgendwann mal wenn ich Glück habe.
Scheint aber nach dem was ich inzwischen gelesen habe ja bei denen völlig normal zu sein

Die Bestellung ist erst los geschickt und das obwohl ich 3 Monate im voraus bestellt habe
No go sorry aber das war meine erste und letzte Bestellung ich bin sauer

I order from them 5 times so far. Fast shipping, i love mystery boxes, great way to discover a new bands, shirts are good quality for a price.

Habe mich von den Bewertungen hier nicht abschrecken lassen und einfach mal bestellt - 3 Zipper + 1 Shirt. Zahlung per PP, Lieferung an Postfiliale nach D.

Lieferung war nach 3 Tagen abholbereit, Qualität der Klamotten absolut in Ordnung und original Merch. Kann also nichts negatives sagen - auch nicht zum Kundenservice, da alles bestens geklappt hat. Werde wieder bestellen und sollte das immer so reibungslos laufen, auch gerne öfter!

I oredered 6 Lps last March and I still haven't gotten any news about my order. It's been 3 months. Whenever I contact them they will just reply with a generic response made by a bot.

Ordered a shirt I was pretty excited to get. Got here fast but it's the WRONG shirt. Customer service has yet to respond to my email. After reading the reviews on here I highly doubt this will get corrected. Never again. They're just screwing up sales for the bands. Not cool. Especially during covid times with less shows to profit from.

Horrible customer service. Have yet to get any order on time. No responses to emails until I requested my money back on PayPal. I’ll go back to streaming music and going to shows to support bands but won’t deal with this company online ever again.

Recently I've ordered two box sets from Napalm Records.
While their logistics part of the shipment has been amazing... the package has been sent the next day and it arrived in a few days, the quality of the product is abysmal.
One of the box sets has an additional record inside, yet they didn't even bother editing the files on that record, so it has no artist info, album name etc.
Aditionaly, all of the components of the box sets are the lowest quality piece of s*** that I have ever recieved. I didn't really expect much but it has been terrible.

I would advise against ordering from them if you care about the quality of the product you will receive.

Rapidos, catalogo muy bueno y precios convenientes. Se los aconsejo sin mas!