myrainbowpets.com.au Anmeldelser 56

Similar to everyone elses complaints, this company is to be avoided.
Order on 1st of may, waited over 9 days before reaching out only for emails to bounce, had to contact them through Facebook where I discovered a few other disgruntled customers and after further research found this site filled with many complaints.
Now my items did finally arrive today, however this was after several days if being lied to, given false tracking information and being told it was collected by courier after I asked for a refund, which turns out to be untrue as tracking from actual delivery showed it was collected 2 days after I was told it was collected.
All I can say is there are many other pet sites that are much more trustworthy, Id shop there vs this overseas owned and possibly run business

Do not purchase your cat tree from this place. These people don’t sell their own product, they resell from other brands and sell it for more. If you go on the website petso you can see the exact same cat trees sold for 200 dollars less. These people are resellers. I found out about them reselling when I did a google reverse image search and found out that the cat tree that I bought was being sold by a brand called cost away and also Kmart was selling it online. A lot of their cat trees they sell come from a brand called honeypotcat. Thankfully I got my refund from PayPal as these people lie in their emails.

Scammers..Ordered dry dog food.$200 10kg..2 weeks on I sent an email."Lauren" advised will be sent next day.One week later I sent another email.."Lauren again said delays in the wharehouse.will be sent tmrw,One week on..Sent an email,no reply..Scamming Don not go near Chinese Lauren

I would advise caution when purchasing from Rainbow Pets. While the website appears professional, the quality of the scratching posts does not match expectations. The products come with only a one-month warranty, and in my experience, the posts began faulting within just a week of minimal use. The twine quickly unravels, and the materials shed significantly.
After the one-month period, customers are required to pay for replacement posts. I contacted the company multiple times regarding faulty items—three posts in total—but after my third attempt to resolve the issue, I received no response. At this point, my requests for replacements or a refund have been ignored.

I ordered a product before Christmas 2024 that was a present. It did not arrive. I made numerous enquiries via email and received nothing but generic replies. I cancelled the order and requested a refund. I was advised that the refund would be made within 7 to 10 business days (3rd March 2025) This did not happen. I contacted my bank and they provided a refund in June ($490)
This company is scam. Do not buy from them!

I ordered a cat tower months ago and never received it. After endless excuses and delays, they refused to process a refund. Their customer service is a joke — they stall, lie, and ignore complaints. Many others have had the same experience. This company is a scam — avoid them completely!

If I could, I would give 0 stars. This is a fake account a scammer. Please avoid buying anything from here.
I received a fake tracking number, and the address listed on Google Maps is also fake. If you have already placed an order, I strongly recommend going to your bank to report the scam they can help you and may issue a refund.
Stay safe and avoid this seller.

hey i ordered a cat tree tHAT COSTS ME ABOUT $400 DOLARES THE WEBSITE NEVER DELIVER TO ME I ASKED FOR A REFUND THEY SAID WOULD REFUND ME BUT HAVEN T DONE ANYTHING AND ITS NOT ANSWERING MY MESSAGES ANYMORE

Scam!
Fake business!
Please don’t buy!
They never post anything and never refund!
Their customer service has thousands excuses.
Have to ask bank to dispute the money. Waste near 2 months to solve this issues.
How can this website still operate after so many people reported to police.

Another victim of myrainbowpets.com.au! Product not received, no reply to email or message sent via website. So upset that they think it's okay to treat people like this, It is the worst online experience I have had. I have dealt with many pet food / pet supply companies over many years. This lot is by far the worst!

I ordered for the first time in Sept 24 and had a good experience. Then I reordered in Nov 24 an have had the worst experience with any company I have ever dealt with. I have only just received my order, 2 bags of dog food, over a month after ordering. They gave fake tracking numbers, blame couriers and tracking sites, and outright lie. Communication is with someone in China. I would have cancelled my order, except after seeing other reviews that say they refuse to refund, I decided not to as I can't afford to lose $.
I will never order again from this company.

I regret not seeing these reviews before placing my order because I experienced exactly what many customers have. Purchased in November 18th, after 2 weeks no update. Contacted customer service and Molly Moore responds with a tracking number that doesn’t work. Requested refund after seeing no movement, and Molly claims she submitted a request to refund department. They have ghosted me ever since.

Scammers. Purchased a number of items a few months ago. They say they can not send a number of my items to my address but refuse to refund (despite the policy on their website stating that non-dispatched orders can be cancelled and refunded). They won't reply to emails.

Worst customer service everScam. Ordered some dog a month and a half ago. Order hasn't been shipped, I email them after a couple of weeks and told me they had some problems with the warehouse. I waited another week and still did not ship my item. Ask them for a refund and they stopped answering back. I now opened a case on PayPal and hopefully I'll get a refund

I had to chase up my order b'cos it was overdue to be delivered. Purchase was made on 9 September and still hadn't arrived on 19 September. Molly Moore in customer service responded promptly and was very polite assuring me that a courier was picking up my package and tracking would be provided. It took another week to arrive on 27 September, so all up 3 weeks from the date of ordering, it's simply not good enough so I will not be placing anymore orders on this website since they do not make deliveries in a timely manner, and I had to purchase other treats from another source due to running out. I do NOT recommend!

Ordered dog flea spot treatment. Was due for pick up within 2-4 days from parcel locker. Two weeks later and tracking doesnt exist, hasnt left warehouse. I email and they claim they cant deliver due to not having my phone number even though its on the order. I emailed again asking for delivery date, again no date so I cancelled my order via email and put a disputed transaction in with my bank. I then get an email they would like me to make an appointment time so they can deliver to their lockers. Another stalling tactic. DO NOT BUY FROM THEM.
Edited...I have since reported them for cyber fraud at https:/ /www. cyber. gov.au /report-and-recover/report (wont let me post link so added spaces) and provided the fraud report number to my bank and also emailed My rainbow pets with a copy of the confirmation of my reporting them. They have now refunded my money. Cyber fraud confirmed they are an overseas company and encourage people to report.

EDIT: Rainbow pets are now challenging the charge back and refund was reversed. now dealing with my bank again. DO NOT BUY FROM THIS COMPANY.

I finally reported this company to consumer affairs but the company didn’t respond and Consumer Affairs has no power to force them to. They said if they get enough complaints they will escalate the issue. If you have had a similar experience to me, please report this company to the relevant body in your state so we can get something done about them.
Do not use this company. I would rate minus 5 if I could. I cancelled an order which was permitted in their terms and conditions, but they will not refund my $120. I have asked them multiple times, but they will not do so. I know I have been scammed and will not see my money.

You are not a real business. You are drop shippers and you keep peoples money knowing you cant supply the items. You will be exposed and prosecuted soon.You also owe me money.

I bought cat food from this store, 1 week later, still no update, no news, no tracking number. My order status is Unfulfilled, Web Chat, contact us form, email, all no response. Like they don't have any staff or choose to ignore the customer. Asking Paypal for refund, but a week later, the item arrived.

So they really delivered the item, but customer support is almost not exist, and silent.

So I cancelled my refund.

So it is legit business, but no customer support or contact at all.