We have just had our new photocopier delivered. Both our new engineers attended (Mark and George), so we got to meet them at the start of our contract. Claire Smith was very helpful in leading us th... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Mark and George came to our office yesterday on a speedy arrival. Our printer broke the following evening, we phoned the company in the morning and they said we can fit you in later in the afternoon.... Se mere
Outstanding service and after care assistance. Our two Toshiba copiers are coping well in our new premises and the care and attention to detail shown, in particular, by Charlie Mepstead have been very... Se mere
Virksomheden har svaret
My Group Printing were very knowledgeable and responsive to any queries I had. Claire was very patient and helpful. The machine we selected is working well and we are very happy with it. I can reco... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
My Group Printing is a MyGroupSolutions company formed in 1995. My Group Printing is a trusted Toshiba Partner and Ricoh Core Partner bringing our customers full print management hardware including multifunctional printers, photocopiers and desktop devices for businesses of any size throughout the UK. Our sister companies, My Mailing Room and MyGroupSecurity offer franking machines, folding and inserting machines, letter openers, X-Ray mailroom security equipment and other security products for businesses For more information about our printers, photocopiers and print management software please visit our website or give our friendly team a call on 01322 643826.
Kontaktoplysninger
Unit 1 Swan Business Park, Sandpit Road, DA1 5ED, Dartford, Storbritannien
- 01322 643826
- enquiries@mygroupprinting.com
- www.myprintingroom.com
5,0
Fremragende
230 anmeldelser
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Excellent Customer Service & Technical Support
There was almost no waiting time when I contacted customer service. I was connected to technical support within a few minutes. The adviser was very understanding of my situation and took the time to guide me through each step clearly. After carrying out a few troubleshooting checks together, the printer issue was identified and resolved promptly. Overall, the support provided was efficient, helpful, and reassuring
20. november 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Ciprian,
Thank you for your review! We’re really pleased to hear that you received prompt, helpful support and that the issue was identified and resolved quickly. Thanks again for your feedback, Bekki.
Deanna was great throughout our…
Deanna was great throughout our transition to an upgraded printer, always helpful and knowledgable. Friendly, professional and made the transition seamless. Thank you!
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Chloe,
Thank you for your review! We’re so pleased to hear that Deanna made the transition to your upgraded printer smooth and seamless. It’s great to know that her helpful, knowledgeable, and friendly approach made the whole process easy for you.
We really appreciate your kind words and are glad we could support you with the upgrade, Bekki.
We are happy to have been doing business with them for a long time.
We are happy to have been doing business with them for so long because their prices are competitive and their toner management is excellent.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi David,
Thank you for your review! We’re really pleased to hear that you’ve been happy working with us for so long and that you’ve found our pricing competitive and our toner management service helpful. Long-term relationships mean a lot to us, and it’s great to know we’re continuing to meet your expectations.
Thanks again for your feedback, Bekki.
We had a great experience getting our…
We had a great experience getting our office printer booked and installed! Deanna was incredibly helpful and attentive, as were the two people who installed it. They took the time to talk us through everything very thoroughly. Thank you for all your help!
18. september 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Ella,
Thank you for your review! We’re really pleased to hear that you had a great experience getting your office printer booked and installed. It’s lovely to know that Deanna was helpful and attentive throughout, and that our installation team took the time to explain everything clearly for you.
We truly appreciate your feedback and are glad we could make the process smooth and straightforward. Thanks again for your kind words, Bekki.
A zillion stars for Mark and George
If we could give more than 5 stars, we will give them a zillion stars.
The specialists from this company , Mark and George are awesome! First of all, our office is situated on the second floor and the stairs leading up to the unit is narrow with a tricky tight bend.
Upon seeing the situation, they did not flinch but instead started to dismantle our printer so as to lessen the load to carry it up. (The entire printer is around 120kg) It took those strong men a long time to carry the printer up the narrow passageway carefully and we were unable to assist them due to a lack of space along the stairs.
After they successfully transported the printer up and were setting it up, they discovered a minor software issue with it which obviously wasn't caused by the delivery. After trying to solve it for a period of time , they informed us that they will get an engineer to resolve the issue for us.
However, the following day , the company felt that we ought to be given another brand new printer instead of fixing the minor issue so that means the 2 gentlemen Mark and George had to return to carry down the heavy printer and then deliver another one up the stairs ! It's tedious work all over again and twice !
They arrived to do their job without complaints and were very patient and helpful. After the printer was set up, it was already way past lunch time but they still offered to set up the drivers for all our computers and run through the usage of the printer.
Most people would have dragged up the printer with annoyance so as to finish their job or not want to do it again. That wasn't the case for Mark and George. As the saying goes, "How you do something is how you do everything" They are lovely and have a great attitude! Mark is like those good ole British folks who are down to earth and hardworking whereas George might be young but he's also hardworking and dedicated. He's definitely going far in life one day.
We will definitely recommend MyGroupSolutions to our family and friends. In future when we need to replace our desktop printers (yes light weight printers) in other sites, we will enquire with them first. Thank you very much once again , gentlemen. And George, we apologise for your birthday workout.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Dennis,
Thank you so much for your amazing review, Mark and George will be delighted to read this! We’re really pleased to hear how carefully and professionally they handled such a challenging installation, especially with the narrow stairs and the need to return with a replacement printer. Their patience, hard work, and willingness to go the extra mile are exactly what we aim to deliver.
It’s great to know you felt well supported with the setup and training, and we truly appreciate your recommendation. We’ll be happy to help with any future printing needs, and George will definitely appreciate the birthday mention!
Thanks again for such great feedback. Bekki
Excellent excellent service
George and Mark installed our new printer today. They were extremely friendly, helpful and knowledgeable. They made sure the printer was configured to exactly meet our needs, explained all the options available and really wanted to do the best job they could. Excellent excellent service.
21. august 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Chris, Thankyou for a lovely review. We are pleased that our team were helpful, knowledgeable and configured the printer to meet your needs. We pride ourselves on our excellent service. Thanks again, Bekki
Amazing service from Mark and George
Amazing service from Mark and George, super helpful and friendly
4. august 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Emily, Thankyou for a great review! We are pleased you found George and Marks service helpful and friendly. Bekki
From the initial emergency call to…
From the initial emergency call to purchase a new plotter, I received a very quick, professional and positive response from all personnel from start to finish.
All this resulting in the actual purchasing and installation process being very short and stress free. Top marks to all involved.
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hello, Thank you for such a great review! We are pleased that our team worked quickly to help you and made your purchasing and installation process stress free. Bekki
Excellent customer service
We recently purchased and had our printer installed.
Excellent customer service ! The whole process from enquiry -purchase -installation was very smooth and easy , thanks to Deanna and her team.
Chisom
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Chisom, Thank you for such great feedback. We are pleased you found our service so smooth and are happy with Deanna and the team. Thanks again, Bekki
Really good printer
Really good printer. Great service throughout and support team are really helpful
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Reena, Thank you for your great feedback! We are pleased you are happy with your printer and our service. Bekki
Quick response and great service
Quick response, great service and great customer care. Thank you!
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hello, Thank you for your positive feedback it means a lot to us and we are pleased you are happy with our service. Bekki
Exceptional service!
My Group Printing came up with some excellent options for our printing needs, giving us a cheaper and far superior option than our existing provider. Claire was exceptionally helpful in helping us decide what products to go for, the on-boarding process was easy, speedy and transparent, and Mark was very professional and efficient when setting up the devices for us and providing training on how to use them. Highly recommended company!
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Sam, Thank you for such a positive review. We're really pleased to hear that Claire was so helpful in guiding you to the right solution and that the onboarding process was smooth from start to finish. It's great to know Mark delivered a professional and efficient setup of your new office printer, along with training that met your needs. We really appreciate your recommendation and are glad we could provide a better and more cost-effective option. Thanks again, Bekki
Great customer service
We have been using My Group Printing services since 2021. Great customer service, easy contact, quick help.
Very professional, friendly and efficient.
Thank you very much!
2. april 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Polska, Thank you for your review and for being with us since 2021. We're really pleased to hear that you've consistently received professional, friendly, and efficient service. It's great to know that contacting us has been easy and help has been quick when needed. We truly appreciate your continued support. Thanks again, Bekki
Mark and George came to install to…
Mark and George came to install to install our printer. Both very helpful , would highly recommend. thanks for your help
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Isabella, Thank you for your review. It’s great to hear that Mark and George were helpful during the installation of your office printer. We really appreciate your recommendation and are glad everything went smoothly. Thanks again, Bekki.
Excellent Service - Installation
My Group rinting have been supplying our copiers / printers since 2016. They are very approachable and respond very quickly with new toners or if help is required. We bought a new printer on 8 January and it was fitted very quickly and efficently by George. Claire in the office has been very helpful too.
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Brian, Thank you for your review and for being a loyal customer since 2016! It’s great to hear that you continue to be happy with the service we provide, from prompt support with toners to the quick and efficient installation of your new printer by George. Claire will be pleased to know her help has made a difference too. We really appreciate your ongoing trust in My Group Printing. Thanks again! Bekki
Start to finish great job
Start to finish, great service, no pushy selling—just straightforward suggestions.
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Roberto, Thank you for your review! We’re pleased to hear that you had a great experience from start to finish and appreciated our straightforward approach. We believe in offering clear and practical advice to help our customers find the best solution for their needs. Thanks again for your feedback! Bekki
Mark and George were here yesterday to…
Mark and George were here yesterday to install our new printer ans did a fantastic job. Very professional, friendly and efficient. A special thanks to Claire too who took take of the whole process from the beginning, incredibly professional and helpful. Great service all around - highly reccommended!
Maria (La Credenza)
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Maria, Thank you for your review! It’s great to hear that Mark and George provided a professional, friendly, and efficient installation of your new printer. Claire ensured everything was well-organized from the start, and we’re pleased to know she made the process run smoothly for you. We truly appreciate your recommendation and are glad you had such a positive experience with our team. Thanks again for your feedback! Bekki
Individualised service and support
Good customer service and product matching to our needs. Very satisfied from start to ongoing care.
The service has been carefully matched both to our needs and our financial budget with no compromise on quality, function or customer service.
9. december 2024
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Nicole, Thank you for your review! It’s great to hear that you’re satisfied with both our service and the way we matched the right product to your needs. We always aim to provide high-quality solutions that fit within budget without compromising on service or functionality. We appreciate your feedback and look forward to continuing to support you. Thanks again! Bekki
A very fast and efficient service
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Gary, Thank you for your review! We’re pleased to hear that you found our service fast and efficient. Providing a smooth experience for our customers is always a priority. If you ever need any further assistance, we’re here to help. Thanks again! Bekki
Customer service is brilliant
Customer service is brilliant.
Staff put your mind at ease when having to make a decision. No pressure buying/leasing.
Are very competitive price wise.
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra My Group Printing
Hi Dominique, Thank you for your review! It’s great to hear that you had such a positive experience with our customer service and that our team made the decision process easy and pressure-free. We always aim to offer competitive pricing while ensuring our customers feel confident in their choices. We appreciate your feedback and look forward to assisting you again in the future. Thanks again! Bekki
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