Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which w... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly. Will be ordering from them again soon.
Virksomheden har svaret
The item I received had an incorrect personalisation. I had to email and call persistently to get any resolution. Their responses were either non existent or slow except when they were denying it wa... Se mere
Virksomheden har svaret
I ordered newborn easter bunny, onesie and a bath robe. I originally provided the wrong spelling for the personalized name. The company were very good about my error and remedied without any problems... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
4,2
God
16 t anmeldelser
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Product good quality and customer service brilliant
Product good quality and better than expected. Had some delivery issues out of my1styears control and Geraldine solved the solution and got my order delivered in time for Christmas.
Couldn’t fault their customer service team and products worth the hassle!
Will be ordering more! And recommending
18. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the quality of your order and that Geraldine was able to resolve the delivery issues in time for Christmas.
We really appreciate your kind words about our customer service team and are thrilled that you’re planning to order again and recommend us. We look forward to helping you with many more special gifts in the future!y 1st Years
Best regards, Aleksandra, Management Team, My 1st Years
Appreciating Ewelina the customer service agent.
I've ordered my baby nephew a 1st Christmas present and I got the personalised gift box as I thought it would be a nice keepsake afterwards.
The actual present was perfect, it was just the personalised box was a little bit damaged.
To be honest that could have been Evri courier's fault because firstly they delivered my parcel at my home address instead of my local pickup point which is automatically set up as. Secondly it looked like they threw the parcel and of course it was a rainy day.
Nevertheless, Ewelina who the customer service agent dealt with the whole situation. She did not make a fuss at all, straight away she offered me a replacement box with a 48 hour delivery which I highly appreciated.
Then Evri kept delaying the delivery which went on for 4 days and sent it back to the sender.
Ewelina again sent out a replacement and the repeat of Evri's part. I don't understand why they were having issues and it was out of Ewelina's control. But again she sent me another replacement but with DPD instead and that courier service had no issues whatsoever.
I appreciate how patient and supportive Ewelina has been and to ensure I had that replacement box. So Thank you!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to leave such detailed feedback! We’re delighted to hear that you’re happy with the personalised gift and the present itself.
We’re very sorry for the repeated issues with the courier. We completely understand how frustrating this must have been. We’re thrilled that Ewelina was able to assist so patiently and supportively, ensuring that a replacement box reached you safely via DPD.
Your kind words mean a lot to us, and we really appreciate your patience and understanding throughout the process. We hope the gift and box bring lots of joy and become a cherished keepsake for your baby nephew!
Best regards, Aleksandra, Management Team, My 1st Years
0 Stars wasn't an option
0 Stars wasn't an option. Waiting for a Christmas order for over 3 weeks. Having contacted customer care via their online chat, Instagram and their email, I was ignored for days. I have now been informed that the Christmas present my son is expecting can not be delivered on time for Christmas and their solution was to send it after Christmas. Not good enough. Charging the prices they charge, as well as delivery and zero customer satisfaction. Shocking.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re very sorry to hear about the delays with your order and understand how disappointing this must be, especially as it was intended as a Christmas gift. We sincerely apologise for any inconvenience caused and regret that our service did not meet your expectations on this occasion.
Your feedback is very important to us, and we will pass your comments on to our team to help review and improve our processes. We truly appreciate you taking the time to share your experience.
Sincerely, Aleksandra from the My 1st Years Management Team
Great customer service, thanks Oliwia!
I love all the personalised items that I have ever ordered from my 1st years, the quality is always superb, however I did have a problem with the placing of one of my names of the Christmas sacks as it wasn’t the same as the other one. I emailed My 1st years with pictures provided and this got rectified extremely fast! 10/10 for customer service! Thank you so much to Oliwia for sorting it out for me so promptly!
19. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful feedback! We’re delighted to hear that you love our personalised items and that the quality continues to meet your expectations.
We’re very sorry for the issue with the Christmas sack, but we’re thrilled that Oliwia was able to resolve it quickly and efficiently. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Satisfied Customer- Alina went the extra mile.
I had an issue with my order and called customer service
It was a pleasure speaking with Alina, the customer service rep. I normally do not do reviews but I can't help not doing one considering Alina's professionalsm!
She dealt with my query swiftly and gave very clear expectations which she followed through swiftly.
The issue was resolved earlier than expected and I am a satisfied customer. Thank you, Alina!
16. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to leave such kind feedback! We’re delighted to hear that Alina was able to assist you so efficiently and professionally, and that your issue was resolved even sooner than expected.
Your comments mean a lot to us, and we truly appreciate you sharing your positive experience. We’re thrilled that you’re a satisfied customer and look forward to helping you with any future orders!
Best regards, Aleksandra, Management Team, My 1st Years
Next day delivery extortionate and nowhere to be seen
I paid the extortionate sum of £10 for next day delivery yet it’s been 4 days and my delivery is nowhere to be seen? Extremely poor customer service, no one is trying to assist me or offer a solution. This was for a birthday gift which is now going to be missed, even though I paid £10 for next day and had 5 days to spare.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re very sorry to hear about the initial delay with your order and completely understand your frustration, especially as it was intended as a birthday gift. We’re pleased to confirm that a replacement was sent and successfully delivered via next-day service.
We sincerely apologise for any inconvenience caused by the earlier delay and appreciate your patience. Your feedback is important to us and will be passed on to help improve our processes.
Sincerely, Aleksandra from the My 1st Years Management Team
Amazing customer service
I don’t think I’ve ever received such quick customer service in my life. Ewelina was SOO helpful - thank you ☺️
18. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Perfect Service
I bought a personalised Christmas blanket from this site and the delivery and quality was fantastic so I didn't hesitate to order again. Unfortunately there has been an issue with delivery on my recent order however after reaching out I am assured all will be well.
I received a reply from the lovely Dorota almost instantly and a replacement is being sent via express delivery.
I am delighted with this outcome and I am sure I will receive my item before Christmas.
It is not often that a company replies so quickly and are so keen to resolve an issue.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with your previous order and that Dorota was able to assist quickly and efficiently with your recent delivery issue.
Your kind words mean a lot to us, and we truly appreciate your support and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Amazing customer service from Alina
Amazing customer service from Alina, thank you!
17. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Personalised item.
I recently made a purchase for my nephew for Christmas, which I personalised with his name. However when the item arrived there wasn’t any personalisation at all and it was completely blank. I contacted My first years by live chat, which they responded to via email very promptly. The lady dealing with my query was Aleksandra, not only did she reply very quickly, she managed to resolve the issue and have a new item (personalised) delivered within 3 days of the matter being raised! Not only was this super helpful as it’s a gift for Christmas so needed to be delivered in time, but she also advised that I kept the one that isn’t personalised, and suggested I donated it to charity. I thought this was a fantastic gesture. Would highly recommend this company.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful feedback! We’re very sorry that your initial order arrived without the personalisation, but we’re delighted that we were able to resolve the issue so quickly and get a replacement to you in time for Christmas. We’re also glad you appreciated the gesture regarding the original item. It’s always lovely to hear when something positive comes from a challenging situation. Your kind words and recommendation mean a lot to us, and we truly appreciate your support.
Best regards, Aleksandra, Management Team, My 1st Years
Exceptionally helpful Customer Service
Alina went above and beyond to help me find my order number after an incorrect email address was mistakenly given. Parcel arrived on time and is just as described
15. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Next day delivery
I ordered a product next day delivery for a birthday present and it was delivered to a different address to the label. Luckily the people who received it took it to the correct address but this was days later. My 1st years wouldn't give me a refund for the next day delivery charge which was disappointing. It's twice the charge of standard and should have been offered I think as a good will gesture.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
Amazing!
Geraldine made my experience amazing! I had originally put the wrong address in from my old house and they were so quick to reply and help resolve the issue! I couldn’t fault the service or the company!!!
17. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Glass Bauble
Alina was most helpful after I contacted her with regards a Christmas bauble falling off my tree and smashing 😢 I purchase 1 every year for my granddaughter Stella. Merry Christmas Stella 2024 is now in the dustbin. I will replace it when you have them back in stock.
Merry Christmas,
Bridie Gaughan 🎄🎅🏻 xxx
16. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great customer service
I was given a gift with incorrect spelling of my babies name. Had a lot going off in the preceding months and the company was empathetic to it all. They offered to change the spelling for me at no cost other than shipping which was massively appreciated
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing customer service
Amazing customer service. When I emailed to ask about shipping being delayed, Aleksandra responded quickly, apologised for the delay, and said she would follow it up to find out what had happened. That in itself was a pleasant surprise!
I next got back in touch when the advent calendar arrived and it had slight differences to what I expected. When I contacted to ask if there were any spare bits in the workshop I could possibly have to make DIY amendments, and explained why (I don’t want the elder child having a ‘better’ advent calendar than the younger), Aleksandra suggested instead sending me a replacement advent calendar for my elder child to solve my problem! It was such a kind offer I took 48 hours to think about it, feeling a bit guilty accepting! Great customer service, rapid responses, and comes across as really warm and efficient. I’ll definitely remember this company for future purchases now.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear that we were able to assist you promptly and thoughtfully, ensuring your advent calendar issue was resolved in a way that worked for your family.
It’s wonderful to know that our customer service left a positive impression, and we truly appreciate your kind words about our team’s warmth and efficiency. We look forward to helping you with many more special gifts in the future!
Best regards, Aleksandra, Management Team, My 1st Years
Aleksandra made everything so easy
Aleksandra made everything so easy. Nothing was to much trouble . Unbelievable customer service. Such a pleasure to order from my 1st years
16. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Good return policy
I decided not to keep the item as I did not consider it to be suitable. Contacted customer services who arranged return and refund.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
Ceramic Christmas decoration.
I ordered several items from this company.....my package arrived and everything was perfect...apart from a small mistake I had made myself when I ordered the ceramic star for my Grandson's first Christmas... I contacted the company and very quickly they offered a replacement for me . I just want to thank Shannon in the management team for arranging all of this...and so promptly. I will certainly shop with this company again......
16. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind feedback! We’re delighted to hear that your order arrived perfectly and that Shannon was able to assist so promptly with the replacement for your grandson’s ceramic star.
We really appreciate your support and look forward to helping you with many more special gifts in the future!
Best regards, Aleksandra, Management Team, My 1st Years
Received a Product That Doesn’t Match The Advertised Image– No Resolution Offered
I placed an order for 5 items. Two arrived with issues. One item was stained/dirty, which the company has agreed to replace. This raises concerns about quality control, as these should have been identified before dispatch.
The other does not match the images on the website. The stars are advertised (pictures show this) with muted gold thread, yet one star on the item I received is stitched in a bright orange thread, which is clearly different.
There's an identical item (only different name embroidered) in the same order, which arrived correctly with the muted gold thread, confirming that the orange stitching is inconsistent and not shown anywhere online.
Despite this clear discrepancy, they have refused to replace the item and insisted this is how it is supposed to be. The product I received was not as advertised, and the refusal to resolve the issue with just 9 days until Christmas is disappointing.
Edit- They’ve now offered me a replacement for both items.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart.
Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes.
We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver.
Best regards, Aleksandra, Management Team, My 1st Years
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.