MUNSTER JOINERY Anmeldelser 

Stay away from this company!
We had a clear warranty case with them, and they just refuse to honour their written warranty. The company installed windows in our property and the ones next door at the same time. Over a few years, four of the windows spontaneously shattered. This was clearly a product fault. This fault was clearly covered by their warranty conditions.
When called, they simply stated that they "don't do glass on warranty". When I insisted that their warranty stated otherwise, first they argued, and their customer service told me to write an email, with Attention to Management. I did. Five times. Nothing. They completely ignored me. They only repaired the window after demanding payment upfront, charge a callout charge twice (against their own information), and were incredibly rude in interactions. We had to go ahead since we needed the window repaired. But we felt like being blackmailed. We ended up paying them, twice for callout, for something that was clearly under warranty. Twice.
Avoid them if you can.

I'd give the product and service from this company no star rating if possible! From April this year having a rep out to get my front and back door changed to accommodate my Son coming home after an accident in a wheelchair, measurements and details taken and took the rep over 6 weeks to put in the order. On 6th of May I paid my deposit and I was still ringing and chasing them for a fitting date. Never a call back even though I was promised so many times. New doors eventually fitted at end of June and when I arrived home to see them I was horrified! Panels not flush and rubber seals torn and damaged on back door, as for the front door. 🙈 Torn, damaged, scratches, deep rips, pvc coating lifting, defects on glass, pvc paint on glass, rubber seals lifting out. Service rep eventually came out at end of June and said there was absolutely nothing that could be done to repair doors they were destroyed, said new doors would have to be replaced. Company then closed for the month of July and I started chasing them again after August bank holiday. Promised I'd get a call back to let me know what's been done. Never happened. Last week, 15th August, sent them email and contacted my Solicitor. Got phone call 5 days later from rep and there's agreeing to return my deposit on the day I get a new company to install new doors and munster joinery take away there's. Not even willing to try and resolve problems. I've had nothing but an extra burden and headache dealing with munster joinery!

I rarely post reviews here, but I felt it is so easy to complain, and this engineer stood out for such excellent service. Barry from Munster Joinery attended our property to address some issues with our windows.
After our initial appointment was cancelled at short notice the previous week, and having recently moved into a new build where we’ve met many tradespeople, we were feeling somewhat apprehensive. Meeting Barry was a refreshing experience.
Barry was everything you could hope for in a service engineer: friendly, courteous, and highly professional. From automatically removing his shoes before entering, to using a dust sheet to protect surfaces, to taking the time to explain how our windows should work, he demonstrated exceptional attention to detail and care in all aspects of his work. He clearly distinguished what were genuine issues and what weren’t, addressing everything he could with skill and efficiency.
While we were already happy with our windows, aside from some small glitches, meeting Barry made a real difference. His approach left me very confident in recommending Munster Joinery to others.
Thank you to Barry and Munster Joinery for such high-quality service!

I would give a minus if it were possible. Inherited Munster via a new build - the patio doors installation and seals around other doors are shocking. They make appointments to come and fix but simply don't turn up. Very rude to me when I called to try and reschedule (they wouldn't). The site manager here is going bananas. I'm having to repeatedly rearrange appointments with the blind installer and plastics repairer (to repair to damage the doors are inflicting on the sill through their poor fit). They are an appalling company to deal with.

AVOID AVOID AVOID! If I could give minus stars I would. We moved into our new build home in January 2025. We have a total of 24 windows downstairs, of which 19 were damaged. This included scratches in the glass, the thermal protection as well as dirty fingerprints and glue splatters between the double glazing. A very rude and arrogant representative came out to assess, and after discussing NHBC guidelines, agreed to change 17 of the 19 windows. He then went back to his manager and told them he had only agreed 15 and this is what was ordered. When the 15 arrived to be fitted, 7 of these were damaged. We complained several times, including about the rudeness of the rep, however they thought it appropriate to try and send him back to refit the new windows despite our complaint. We are now 6 months later and have I heard anything from them about our complaint? Nope. Nothing. You would get better customer service and service recovery from a gnat!! Tom the manager, promised our development site manager that he would be in touch with us after I complained to them that they should cut their contract and find another window provider... funnily enough, I didn't hear from him either. DISGUSTING and shows a real lack of care towards their customers.

I WOULD GIVE A MINUS IF IT IS POSSIBLE
AVOID THIS COMPANY IF YOU CAN AT ALL COSTS, 3 YEAR OLD WINDOWS FITTED WITHIN A BELLWAY BUILD. LARGE 2000 BY 800 MM PANEL SPONTANEOUSLY SHATTERED ON THE INSIDE PANEL
I PAID £110 FOR AN ENGINEER TO ATTEND AND THEY WANT A FURTER £365.61 TO FIX THE SEALED UNIT.
IM GETTING A LOCAL GLAZER TO DO IT AS I WONT TRUST THEM ONE BIT

Chris was super efficient and professional all throughout. Did a great job and even cleaned up after he was done. Definitely recommend!

Firstly I need to say thanks to you and your planning team, they turned our booking around In 24 hours.

Secondly- Adam the engineer. He was professional, smart, intelligent and went above and beyond in helping with the issue. He had a lot of jobs to do today and still took the time and patience to sort the issue out. I would like Munster to know he is an asset to the company and I would highly highly recommend Munster as a result. He is a Fantastic gentlemen.

Thanks again for everything

Really great service. I had some doors that needed replacing that were under warranty, and a new window pane installed too. Munster sorted everything out quickly and hassle-free. Great Comms from Shelly in the office and Delyan the service engineer. Thanks 👍

Outstanding customer service! I had a query with a window handle, I experienced prompt replies to my emails with all my options clearly outlined to me. I had lots of questions & was never made to feel like anything was a problem. The part was posted out to me & arrived the next day as promised. A first class experience that is hard to come by these days. Thank you Katie, very much appreciated.

Excellent communication very professional would definitely recommend

Excellent service from start to finish. Gregg Coetzee was very professional and courteous. Explained everything he was doing both times that he came out.

Easy and quick communication Kelly messaged me quickly with a very quick appointment and the technician turned up very early and was charming and very respectful of our house ,removing his shoes etc quickly identifying the problem and rectifying it . Wonderful in a slap dash world to find a multi national family owned business showing wonderful after sales service Well done Munster Joinery

Aaron and Vincent did a great job fixing a new door locking mechanism. The guys couldn't be more helpful so a very well done from us.

The service engineer who fitted our new unit was very professional and courteous, nothing was too much trouble, great customer service

Very happy with the sales rep Cameron McKenna that I dealt with. Very efficient service. Got the job done. Very pleased with the outcome. Would highly recommened.

Avoid this company at all costs, moved into a new build just over two years ago, they had to come back and replace our bay windows when we moved in, they were ill fitting and the frames were really badly marked.
Came down Saturday morning to see the pane of one of the windows had cracked top to bottom, I know the weather was extreme during the night , but never expected that. Upon ringing customer service this morning, was told in no certain terms that they would be replacing it, without a call out charge and the cost of the glass, and virtually implied I had damaged it myself. Not impressed with any of the window or doors. Not very good quality.

I spent 23k with this firm,they agreed to silicone all the windows , they came out and done 4 ,refused to do anymore, no management came back to me, outrageous.
Dean McGillicuddy

If your new build has Munster Joinery windows and doors, then I would advise you to walk away. I have never heard of, or can't find any other windows and doors company offering only 2 years warranty, all the ones I have spoken to offer 10yrs, but I suppose that should be the warning sign, they don't believe in their own products to offer any longer warranty.
Like many reviewers on this site, my daughter has today had the same response about a faulty door lock stating the 2yr warranty and quoting £120 call out fee, daylight robbery.