Motofix Group Anmeldelser 

372
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I collected my BMW 330e M Sport today after having the front bumper repaired and painted, and I’m extremely satisfied with the results. The paintwork is perfect, and the colour match is spot on! M... Se mere

Bedømt til 5 ud af 5 stjerner

I took my Subaru to Motofix in Oxford to repair a severe scratch on two doors resulting from my too close encounter with an invisible wall. I accepted their fair quote, they took the car in 2 weeks la... Se mere

Bedømt til 5 ud af 5 stjerner

To start with everyone was very accommodating in as much as my wife needed the vehicle to ferry the hounds to and fro to vets. All the staff couldn't do enough to assist and we were kept up to date wi... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Automekaniker
  2. også i
  3. Autoværksted
  4. Buleudretning
  5. Hjulindstillingsservice
  6. Pladeværksted

Skrevet af virksomheden

Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

372 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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4,6

Alle anmeldelser

(372)

40 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Would recommend.

Kept well informed at all times and staff very pleasant to deal with.

22. februar 2023
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Besvarelse fra Motofix Group

Great feedback Ian, thank you for sharing. Kind Regards, Carla Farrell, Motofix.

Bedømt til 5 ud af 5 stjerner

My pride and joy has been well cared for

This is my first experience using Motofix, Swindon, as they are my insurance company’s approved repairer. Very prompt service from the first text acknowledging the repair to collection when they said they would. Liam, the estimator kept me informed when I needed to be and was very attentive to my questions. All the staff that I dealt with were very professional. The repair was carried out to the highest standard and the car was handed back valeted inside and out. Obviously a company that strives to bring excellent customer satisfaction. I will not hesitate to recommend to others in the future. Very satisfied customer.

31. januar 2023
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Besvarelse fra Motofix Group

Wow Keith, what fantastic feedback for our Swindon team,very glad they delivered a great customer journey. Thank you for sharing, Kind regards, Carla Farrell, Motofix.

Bedømt til 5 ud af 5 stjerner

Responsive and helpful

Excellent, personable, responsive customer service. I appreciated facilitation of liaison with Enterprise car hire. Thank you!

23. januar 2023
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Besvarelse fra Motofix Group

Delighted to read your review Susan, thank you. Best Wishes, Carla Farrell, Motofix

Bedømt til 5 ud af 5 stjerner

My insurance company chose Motofix High…

My insurance company chose Motofix High Wycombe, just a few miles away from my home and yet I had never heard of them! The service was impeccable, they collected the car exactly when they said they would, did the repair quicker than they had advised and when they returned the car it had not only been repaired to a very high standard, but had been valeted inside and out! Thanks Motofix, will have no hesitation recommending you to others in the future.
Cindy Gillies - a very satisfied customer!

12. januar 2023
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Besvarelse fra Motofix Group

Thank you for the 5 star review, glad that the team at High Wycombe delivered a quality repair and a fantastic customer journey. Kind Regards, Carla Farrell, Motofix Accident Repair Center.

Bedømt til 5 ud af 5 stjerner

Excellent job

Excellent job ! Thank you

11. januar 2023
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Besvarelse fra Motofix Group

Hi Chris, thank you for your valued feedback, Regards, Carla Farrell, Motofix.

Bedømt til 5 ud af 5 stjerner

Accident repair

Really good service, work completed quicker than expected to a very high standard

4. januar 2023
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Besvarelse fra Motofix Group

Fantastic feedback for our team in Swindon, thank you. Sincerely, Carla Farrell, Motofix Accident Repair Center.

Bedømt til 5 ud af 5 stjerner

I was so impressed by the service at…

I was so impressed by the service at Motofix. The quality of the repairs was excellent and they kept me up to date throughout on how things were going. All in all they were a pleasure to deal with. The courtesy car was spotless and delivered to my door. I would definitely use them again.

23. december 2022
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Besvarelse fra Motofix Group

Hello, can't thank you enough for the recommendation, so glad the repair journey exceeded you expectation. Kind Regards, Carla, Customer Service Manager, Motofix.

Bedømt til 5 ud af 5 stjerner

Excellent- really quality work

Excellent- really quality work, efficient , friendly, professional

23. december 2022
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Besvarelse fra Motofix Group

Hi Dr Latimer, thank you for your kind words and recommendation. Best wishes, Carla Farrell, Motofix.

Bedømt til 1 ud af 5 stjerner

But for their actions ……

Thought long and hard whether to do this review but feel people should be aware of what they are letting themselves in for at Motorfix Aldershot, 1 star is extremely generous! as if I could give no stars I would.

My 2 year old car they treated like it was in the demolition derby! An easy repair, or so I thought, but honestly the worst workmanship I have ever seen in my life, no attention to detail, or quality of work, in all seriousness a 5 year old could have done a better paint job.

Not only did they bodge the repair the first time, and wasn’t anywhere near acceptable, I was told I had to give them the opportunity to put it right! What a mistake that was as instead of fixing it, bodged the repair for a second time plus caused thousands of pounds worth of additional damage on top. Some of the problem was the hideous attempt at a paint repair, if you could call it that, not only a completely different colour to the car, paint runs down every edge, overspray all over the car damaged to a panel where removed with screwdriver, paint over the doors, seats, floor and keys, paint chips taken out of other panels and door handles, misaligned doors, lumps in paint, scratches to the dash where they throw your keys from a distance etc etc etc .

I cannot recommend this garage and would suggest that if you want a decent repair then I would find another garage. In my experience they were rude, careless and ignorant.

I am so upset no only with what they have done to my car but their sheer arrogance.

But for their actions if they hadn't acted in the way they did I wouldn’t be in the position I find myself in now!

10. juni 2022
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Besvarelse fra Motofix Group

Thank you for taking the time to provide feedback on your experience. It’s all about the Customer Journey, so it is disappointing to learn that we have not lived up to our usual high standards on this occasion. We fully understand your disappointment, which is why we have been working closely with your Insurer, who is mediating on some of the issues raised. Thank you again for taking the time to share a review with us. Carla Farrell, Customer Service Managers.

Bedømt til 5 ud af 5 stjerner

A company you can trust

We choose Motofix High Wycombe branch based on a recommendation of a family member and they did not disappoint.
They were responsive and friendly just as much as needed without being cheesy. Showed exactly the kind of professionalism what one needs when in trouble and seeking help. Dealt with the problem exactly as we expected. No fuss, no hassle. Within a couple days the damage was gone as if never happened. Paperwork was done in a jiffy. They even offered to pick up and drop off our car free of charge, as one of their guys is living very close to us.
I most definitely recommend them.
Thank you Motofix!

26. juli 2022
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Besvarelse fra Motofix Group

Thank you for your incredible feedback, I'm over the moon to hear our team delivered a great repair journey for you. Kind Regards, Carla Farrell, Motofix.

Bedømt til 5 ud af 5 stjerner

Great service from start to finish

Great service from start to finish. Megan was fantastic and answered any questions I had quickly. Car repaired to a high standard and came back clean. Use of courtesy vehicle was sorted out with ease too. Thank You

18. november 2022
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Besvarelse fra Motofix Group

Hello Craig, very grateful for your kind words, glad to hear Megan and the team delivered a great customer experience. Best wishes, Carla, Motofix Accident Repair Center.

Bedømt til 5 ud af 5 stjerner

Motorfix High Wycombe

Motorfix High Wycombe
Very deep pothole - damage to tyre, wheel etc
Car promptly collected
Motorfix High Wycombe kept me fully informed at all times re. progress with the repair.
Damage repaired quickly and efficiently
Car returned spotlessly clean
Staff at all times were polite and friendly
Would recommend to all

21. oktober 2022
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Besvarelse fra Motofix Group

Hi Mick, I'm thrilled to hear our High Wycombe team looked after you during your repair journey, thank you for the 5 starts, I'll be sure to share with the team. Warm wishes, Carla Farrell, Motofix.

Bedømt til 1 ud af 5 stjerner

Back in 20/06 22 I was hit by a third…

Back in 20/06 22 I was hit by a third party in the rear left side damaging the wheel on my car. After repair. Picked the car up noticing the wheel was a different coulour. They said it was the light new wheel. Only to find days later, after being hit by a third party in the rear side damaging my wheel. they just sprayed over it. I did not notice at first. then I noticed it was a different colour from the rest of the wheels. They were putting it right by spraying all the wheels the same colour. So they took it back. Only to find when it was returned and rolled off the lorry, the wheel looked odd in its rotation.

I noted this on their feedback for, Ok the paintwork looked good at the time. Till I parked the car and saw the wheel at a different rotation. Gouges out of the rim and several counter weights on the inside. of the wheel. I e-mailed them straight back as they were to eager to close the case. NO reply I contacted my insurance and they have been contacting Enterprise which recommended it, No prevail. no, come back and I am still waiting for this bad work to be rectified.
Come on Do the job right for the cost of £3,600 it's ridiculous. A job worth doing is worth doing well. never to a bad job, I will only create more problems. Should have replaced the wheel as you said you had done. Not cover it up. Still going on now waiting for a reply and for the work to be put right!

20. juli 2022
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Besvarelse fra Motofix Group

Hi Gary, I'm sorry to hear about your unsatisfactory experience and hope you will accept our sincerest apologies. We would like the opportunity to put things right. We will reach out soon to determine how we can provide a solution. Kind Regards, Carla Farrell, Customer Service Manager, Motofix.

Bedømt til 5 ud af 5 stjerner

A huge thank you to Motofix Aldershot…

A huge thank you to Motofix Aldershot for a fantastic job repairing my bmw. Wonderful staff team and excellent customer service by Janice & Tania at Reception. Kept me updated along the journey of the repair. Thanks for the wonderful service and keep up the good work 👏🏾 👌🏾😊 Mr Nurse

4. oktober 2022
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Besvarelse fra Motofix Group

Wow Mr Nurse, what fantastic feedback for our Aldershot team, they're over the moon! Warm wishes, Carla, Motofix Accident Repair Centres

Bedømt til 5 ud af 5 stjerner

Always helpful, friendly & do a good job - what more could we/I ask fir...???

Wether it's a regular service, sudden emergency, either body, engine of mechanical, I've always had excellent service & work carried out & wouldn't hesitate to recommend them to anyone...???

28. september 2022
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Besvarelse fra Motofix Group

Hello Brian, I am pleased to hear that our High Wycombe team looked after you during your repair journey. Thank you for the feedback, we'll be sure to pass it on. Best Wishes, Carla, Customer Service Manager, Motofix.

Bedømt til 5 ud af 5 stjerner

Hidden concrete bollard.

I damaged the nearside of my Lexus from front to back when hitting a concrete bollard about 3 foot high that was hidden by reeds at the side of lake.
Our insurance Company, LV, put us through to a repair Company in Cirencester of whom we had never heard of, but we know of them now, and would highly recommend Moto-Fix to anyone requiring work on the bodywork of their car. they had kept in touch with us during the repair, and when they turned up on my doorstep with my car on the 26th September you could have mistook my Lexus for a new car because they had done a brilliant job, I was absolutely delighted.

26. september 2022
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Besvarelse fra Motofix Group

Thank you Arthur for your wonderful feedback, We are thrilled that we helped restore your car to its former glory. The team at Cirencester will be delighted. Warm Regards, Carla Farrell, Motofix Accident Repair Centers.

Bedømt til 5 ud af 5 stjerner

Professional & efficient

Professional & efficient. My car looks like new. It had also been washed and cleaned.

27. september 2022
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Besvarelse fra Motofix Group

Hi Julia, great feedback for out Cirencester team, thank you for sharing, All the best, Carla Farrell, Motofix

Bedømt til 5 ud af 5 stjerner

Excellent service from start to finish

Excellent service from start to finish. They contacted me as soon as I put in my insurance claim, and kept me updated on timescales.

5. september 2022
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Besvarelse fra Motofix Group

Hello Dawn, very glad our team delivered a great customer journey, kind regards, Sam, Motofix.

Bedømt til 5 ud af 5 stjerner

Can't fault these guys

Swindon branch. Can't fault these guys. Speedy repair with updates along the way and really nice people. Very happy

9. september 2022
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Besvarelse fra Motofix Group

Fantastic feedback for our team in Swindon Mark, thank you, all the best, Sam Spencer, Motofix Accident Repair Centres.

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