Montford Co Anmeldelser 138

ABSOLUTE SCAM!!
Supposed company from the Netherlands actually based in china. Ordered trousers, both of which arrived late, the wrong size, cheap material. Nothing like advertised. Website says incorrect order can be returned free of charge… to china?!!
Returns costs would have been half the value!

Lots of emails back and forth, partial refund offered to stop me complaining, then they blocked communication. The Ai robot called “Olivia” can go to hell. Case opened with my bank ref scam seller, just received refund from bank.

Honest review, it’s not worth your time and effort.

If you don happen to get scammed before you see this review.. tell “Olivia the robot” to go F herself.

Avoid ,Don’t bother,clothing arrived ,nothing like the picture on website ,wrong size very poor quality cheap and nasty
Tried to send items back, there returns mailbox is always full ,they make it as difficult as possible to send items back
Got a refund through my credit card company after opening a dispute which is ongoing

Scam. They Ignore your emails, your items don’t turn up and you can’t get a refund.

Please do your research before purchasing from this shocking company.

Scam! Do not use!

I purchased a t-shirt. It arrived over a week late, and it was the wrong size and the material and quality was atrocious. Honestly the worst thing I've ever bought online. To refund, I had to pay £18 to send it back to China. That was over a month ago and they have ignored my 10+ emails for an update. The phone number provided is never answered, it just forwards to a Dutch voicemail.

Do not purchase from this company under any circumstances - I'd give it 0 stars if I could.

Not sure why I give this company one star, their clothes are always too small with long arms!!
Stick to our traders and if I'd known it was based abroad, I wouldn't have used them.

They sent the wrong size shirts and shoes. When I requested a return, they said that they decided to send the bigger sizes because they thought that they would fit better. I emailed back that they do not fit better and are too big. They said that I could return them to China at my own expense and that they would then spend at least 30 days reviewing the return to determine whether or not I would receive a refund. The quality of the shoes was terrible as well.

What a waste of time and money. Bought what I thought looked like leather/suede slip on clogs but what arrived was cheap plastic rubbish. Return at own cost to china! and that will probably be another cost as I doubt I will get a refund anyway.
Do yourself a favour. Give Montford & Co a miss

Ordered what was described as Long Sleeved Polo, cotton blend, timeless casual elegance. It never turned up in the time and took 3 weeks to arrive and then found it to be appalling in every way. It is 95% polyester shiny sweatshirt material with elasticated cuffs and collars which would be a complete embarrassment to wear. This is a scam company from China pretending to be a British brand and they will not accept returns. Avoid at all cost.

Low quality boots arrived. Although they offer a ‘hassle-free return’ I now have to pay for shipping costs back to China. Offered me a discount rather than a return, but the boots are really not worth it. There is nothing on their website suggesting this was the case. Looked like it was a Dutch company. Will never buy from them again.

Do not use this company under any circumstances. The quality of their products is extremely poor for the price and their return policy is nothing as they say. In fact, they have no returns policy as they do not accept anything back even if it is the incorrect size. The company claims to be in the USA, but in actual fact it is in China.

Boots didn't fit and attempts to return proved pointless - AVOID LIKE THE PLAGUE.

Ordered green leather riding boots. Absolutely awful, cheap plastic and nothing like the photograph.
AVOID AT ALL COSTS!!!!! Never again!!!

Scam company !
Avoid like the plague . Pro-port to be based in Netherlands but products are cheap from China
Leather boots were a complete lie on their website and cheap plastic ones arrived .. they justify it with some nonsense about being environmentally friendly and using plastic irrespective of the fact you ‘buy’ their advertised Leather Boot
Reported them to Office of Fair Trading and all relevant bodies ..
also should have reported them for modern day slavery as they seem to only ‘employ’ one member of staff called ‘Oliva’ who works 24 hours a day !!
It’s heartbreaking really imagining all the hard working people being scammed out of their money and I wish there was some way to make others more easily aware !
The company must be raking it in .. which is ironic bearing in mind how many great companies are struggling to stay afloat in the present climate .
Hopefully Karma will catch up but until then this company continues to act both illegally and immorally…

Absolutely terrible customer service. Been waiting over a month for my delivery now. Have contacted their support team multiple times asking for a refund but they just keep responding asking me to contact Royal Mail. Avoid this company.

I did not get my money back from the items I returned and it cost me money to send them back . They said the items were held at customs in China I've emailed the company many times and I've heard nothing back . No help at all

Absolute crooks. I placed an order and paid for a pair of shoes. Fortunately I took a screenshot of the order as I never received any confirmation. I contacted them and they said the shoes were out of stock. They then said that they they were on their way and sent a tracking link which showed them having been delivered in Illinois! Fortunately I paid by PayPal who have reimbursed me. Avoid as they are liars!

I would strongly advise caution before purchasing from this company.

The website displays prices in GBP and lists a Netherlands business location, which gives the clear impression of a UK or EU based retailer. Only after purchase did it become apparent that returns are required to be sent to China at the customer’s expense. This was not transparently disclosed at checkout.

I requested cancellation on the same day the order was placed and was told it had already been dispatched. The later tracking information contradicted that statement.

When I requested a return, I was directed to send the items to China and pay international shipping costs, despite the website presenting an EU presence. Partial refund offers were also made instead of providing a straightforward return process.

In my view, key information about the trading location and return requirements was not made sufficiently clear prior to purchase. I have escalated the matter through my credit card provider.

Like all the other reviews my experience has been the same. I am still battling trying to get my money back but the latest email has been returned as spam. This dreadful company is virtually stealing customers' money.
I will now have to resort to asking my credit card provider for help.
I have reported the 'conpany' to Google but they have dismissed my concerns.
DO NOT BUY FROM MONTFORD AND CO.

The worse company ever. Boots came from China and didn’t arrive on time. Sent them back to the address the company is registered to and now they saying they can’t find my parcel. Paid £50 for them cost me £46 to send them back. Stay away they are a rip off company.

I have put 1 star because 0 is not an option. I so wish I had trust pilot before purchasing. Bought boots for my son for Christmas. Allegedly leather but strong plastic smell. He was happy with them. The tag came out within 6 weeks of use. I emailed, had a response from ‘Olivia’ stating that being outside of 30 day warranty period I was not entitled to refund/replacement. Consumer protection act states ‘ products which become faulty during 0-6 months are entitled to full refund/replacement/repair. ‘ Olivia ‘ says no!
This my second experience of scam websites since Christmas ( now mid Feb) will change my trust in online shopping sites.