I needed a new rollator which would fold up compactly and have pneumatic tyres for all terrain mobility. I contacted Mobility Extra on a Saturday afternoon with some questions about their R1 mod... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We ordered a power wheelchair for my husband. Absolutely first class from ordering to delivery. Communication was second to none. Will definitely use Mobility Extra again without a doubt…. 5 stars 🌟�... Se mere
Website was relatively easy to navigate with good information available. Bought the MX-1AIR. Unfortunately, the "side storage bag" in the "what's included" does not appear to be there and the wheelch... Se mere
Had my chair over a year now and I've gone from bedbound to finding my world grow daily to the point where I have been able to become somewhat independent again and start a new life so to say this com... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af hjælpemidler
- Leverandør af udstyr til handicappede
- Hospitalsudstyr
- Leverandør af medicinsk udstyr
- Butik med medicinsk udstyr
- Kørestolsbutik
Om Mobility Extra
Skrevet af virksomheden
View our Powerchair Range View our Scooters Guide to Finding the Right Powerchair for You
At Mobility Extra, we are here to support you on your journey to better mobility.
We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.
At Mobility Extra, we are here to support you on your journey to better mobility.
We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.
Our Promise to you
Skrevet af virksomheden
- Trusted UK Supplier
- Mobility Extra is a family-run UK business dedicated to making high-quality mobility products more affordable and accessible online. We focus on delivering excellent customer care, from the first enquiry through to after-sales support, with UK-based staff always ready to help. Our products are built for reliability and peace of mind, with and spare parts held in the UK. We are committed to giving our customers greater independence and a better quality of life.
100% Satisfaction Guarantee
We offer a 14 day guarantee. If you aren't happy with the quality or if it isnt right for you we offer a 14 day return policy.
We are so confident that your new purchase will exceed your expectations, if you let us know in writing within 14 days of receiving the item if you are not completely satisfied with it we will offer a refund.
We understand that products will be opened and examined, but in the event of a return, the product must be delivered to us in a state that is suitable for sale. Mobility Extra must receive them in an excellent condition, any goods returned with scratches, dents, scuffs or require replacement or repair, will be charged to the sender.
Kontaktoplysninger
Unit 8, Mead Park Industrial Estate, Riverway, Harlow, CM20 2SE, Essex, Storbritannien
- 01992 236096
- sales@mobilityextra.co.uk
- www.mobilityextra.co.uk
4,8
Fremragende
521 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Every thing is fine with the scooter…
Every thing is fine with the scooter but you Sent too wing mirrors pointing in the same direction as i could not find a address to inform you
15. september 2025
Besvarelse fra Mobility Extra
Im sorry for this mistake, we have tried to reach to you so we can send you the correct wing mirror. Please get in touch but we will continue to try to make contact.
Good communication and quick delivery
Good communication and quick delivery. Thanks
15. september 2025
Besvarelse fra Mobility Extra
You're most welcome!
great service and knowledge of their…
great service and knowledge of their products
12. september 2025
Besvarelse fra Mobility Extra
Thank You!
Electric wheelchair
Very easy ordering,fast delivery within a couple of days . Delivery driver helpful, bringing it fully into the house,not just leaving it on doorstep like others I could mention.Overall excellent experience.
10. september 2025
Besvarelse fra Mobility Extra
Hi Peter, that’s wonderful to hear. We are so pleased you like the service we offer. All the best!
Poor customer service and returns policy
Very unfortunate. We purchased the electric wheelchair from mobility extra for my father and 19 days later, my father died. This was 5 days outside Mobility Extra’s 14 day return policy. These are their T&C’s but it is a hard one to take during this period of bereavement. They do not even have a buy-back scheme whereby you can recoup some of the lost cash. Note that we spent £1700 on a chair that was never used once and is in pristine condition in its original box. Any discussion of trying to assist us was immediately shut down by their agent on the phone. Recommend buyers use their discretion when purchasing this equipment and choose a vendor who provides greater flexibility and perhaps sympathy.
11. august 2025
Besvarelse fra Mobility Extra
We are truly sorry to hear of your father’s passing and we send our sincere condolences to you and your family during this very difficult time.
We fully understand how distressing this situation must feel. As a business, we do our best to balance compassion with fairness and consistency for all customers. Our 14-day return policy is clearly outlined at the point of purchase and is in line with industry standards. Once this period has elapsed, we are unfortunately unable to accept returns, even in these very sad circumstances.
That said, we absolutely did not intend for our communication to come across as unsympathetic. We will review how this was handled to ensure our team communicates with care and clarity in sensitive situations.
While we are not able to operate outside our returns policy, we can suggest alternative avenues such as local charities, care facilities, or specialist resale groups, many of which are able to help families recoup some value from unused mobility equipment.
We truly appreciate your feedback, and we are sorry that your experience with us at such a difficult time has not met your expectations.
— The Mobility Extra Team
You did great work and DX express…
You did great work and DX express delivery service is very good and your customer service team very helpful thank you mobility extra!
28. august 2025
Besvarelse fra Mobility Extra
Thank You!
We are delighted with the purchase of…
We are delighted with the purchase of our new motorised scooter. My husband went out for his first run this a.m. he loved it.
1. september 2025
Besvarelse fra Mobility Extra
Glad to hear such nice feedback!
Great,Quick service
I ordered batteries for an electric wheel chair and they came within 24hrs. it was great service I would recommend Mobility Extra to anyone with a mobility issue.
26. august 2025
Besvarelse fra Mobility Extra
Thank You very much!
Absolutely Fabulous service
Absolutely Fabulous service. Quick and efficient service & delivery.
22. august 2025
Besvarelse fra Mobility Extra
We appreciate the kind feedback!
Besvarelse fra Mobility Extra
Good to hear Anthony
Besvarelse fra Mobility Extra
We are glad to see you like the service we offer
Really fast delivery as I was alone the…
Really fast delivery as I was alone the driver brought the box into the house for me. I did not know how to open and close the scooter without the battery and they explained everything when my son phoned for me. It’s a really nice scooter easy to use and I am very pleased.
18. august 2025
Besvarelse fra Mobility Extra
We are pleased to hear such great feedback! All the best with your scooter!
Helpful from start to finish and…
Helpful from start to finish and delivery next day thank you
18. august 2025
Besvarelse fra Mobility Extra
Thank You!
Fast delivery much appreciated
Fast delivery much appreciated, excellent quality.
Thank you
12. august 2025
Besvarelse fra Mobility Extra
Quality of product and speed of delivery is key to our business so thank you
Excellent product and a good price
Excellent product and a good price. It is easy to manoeuvre and light to pick up and fold up to put into a vehicle. Mobility Extra were easy to deal with and the product arrived quickly as arranged
11. august 2025
Besvarelse fra Mobility Extra
So pleased to hear this!
Besvarelse fra Mobility Extra
Thank You James!
Easy all then way
Easy all then way, only one thing was no instructions in box.
But where helpfull in every question I ask they answered straight away.
4. august 2025
Besvarelse fra Mobility Extra
Sorry the instructions were missing but I’m glad we were able to help right away
My electric wheel chair came on the day…
My electric wheel chair came on the day they said it would, and the chair is exactly the way it is described, they said the widering kit can be done for you ready it was, the changed the upgrade battery it was, did have a manual chair but it's getting harder to use, also had a electric scooter but not to easy to move round certain shops and places,but with the electric chair can literally turn on the spot. Thankyou mobility extra
4. august 2025
Besvarelse fra Mobility Extra
It’s great to hear our products are making a difference to people’s lives!
Very helpful and quick delivery good…
Very helpful and quick delivery good quantity product
28. juli 2025
Besvarelse fra Mobility Extra
Much appreciated!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.