Appointment had been made via Head office but this communication hadn't come through to the local branch. The team swiftly responded, found a room, made a coffee and provided space to talk over our ne... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My wife and I visited the Kettering branch this morning to make some changes to our savings accounts. We were seen straight away by Laura who quickly understood what we wanted to do. She was very frie... Se mere
The lady I was talking to on the phone was extremely friendly and helpful. Even when she couldn't get the result she was trying for, she remained upbeat and positive and organised a work around. A ver... Se mere
Customer Service has been uniformly excellent at all points during the setup of our bond. Definitely 5 star. Less great are the online interfaces, which are not always intuitive and occasionally a b... Se mere
Virksomhedsoplysninger
Om Market Harborough Building Society
Skrevet af virksomheden
Kontaktoplysninger
The square, LE16 7PA, Market Harborough, Storbritannien
- 01858 412412
- customersfirst@mhbs.co.uk
- www.mhbs.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was able to resolve my enquiry…
I was able to resolve my enquiry without any delays
Friendly lady I spoke to on the phone…
Friendly lady I spoke to on the phone today,sorted out my problem straight away and talked me through all the stages I needed to complete my online registration.Thank you so very much for all your help
Real person interaction, traditional good customer service.
Called MHBS with regards to the business account query and spoke with Emma.
Emma was very helpful in in dealing with my enquiry. It only took a few minutes on the phone to get everything sorted. This would have taken a lot more time going through the AI chat bot.
Thank you Emma and MHBS
The staff were Brilliant
The staff were Brilliant, helped us all through the transactions.
I wished to switch savings accounts…
I wished to switch savings accounts with MHBS but didn't know where to start so wrote an email to customer services.
The next morning Emma from the Customer Support Team phoned and spent half an hour talking me through the website documentation - and fixed it so that the notice period on my first account was waved!
First class service!!
The phone was answered quickly
The phone was answered quickly, as was my query, by a most pleasant representative.
As a somewhat confused new customer…
As a somewhat confused new customer (having forgotten my password AND memorable information--so much for being remembered when attempting to reset my password!!) I rang up and was answered almost immediately by an incredibly helpful EMMA who sorted my problem quickly, cheerfully and provided the assistance I needed. A real pleasure and a credit to MHBS. A***** as customer service goes. Thank you!
Staff always friendly and willing to…
Staff always friendly and willing to answer any questions
Account password query
Easy, comfortable, explained well and got account issues sorted out with a friendly advisor.
Great personal service
How refreshing to get through to an actual human being! Rachael guided me through operations to adjust my savings account so easily, professionally and most of all friendly.
I'd give 6 stars if I could. I will be recommending friends to bank here.
One very happy customer😊
Good customer service
Good customer service, gave advice without being pushy
Andy the cashier was very helpful and efficient
Very helpful and efficient
Alicia
Alicia, was very helpful today. She was very patient and clear with her instructions. I would definitely recommend Market Harborough Building Society instead of the big banks for excellent customer service.
Jennifer was extremely helpful to…
Jennifer was extremely helpful to myself and my husband in opening an ISA. We both enjoy our experiences at MHBS. It is much nicer to interact with a real 'person' who can assist and answer any questions which arise
Service received
My wife and I visited the Market Harborough Building Society yesterday and received first class service in rearranging our accounts. Claire Reedman was very efficient and resolved our request.
Great practical advice and very helpful.
Great practical advice and very helpful.
I talked to a real person
I talked to a real person, who helped get me back on line.
Hurrahhh
Laura in the Kettering branch was very…
Laura in the Kettering branch was very helpful. We were served quickly and efficiently.
Friendly and professional
Very friendly, patient and professional assistance given when I locked myself out of my online account.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








