Metro Turizm Anmeldelser 

Summary: a journey that should have taken 12 hours took 24 hours and they left me 8 miles away from my destination.

I booked a ticket from Samandıra to Göreme on 17/10/23 at 09:45.
I took the shuttle bus to Samandıra at 07:15.
The bus to Göreme had been cancelled. The man in the ticket office said I had been told about this by text, but this was untrue – I had not received a text message.
The next bus to Göreme was at 15:45. The man in the ticket office told me this bus would arrive at Göreme at 22:30 or 23:00. This was untrue – it was scheduled to arrive at 01:00 the next day, and I would not have taken this bus if I had known that.
The bus broke down in Ankara. It could not be repaired and we were taken to the Ankara bus station by taxi. Metro staff told me to get on a bus that left Ankara at 02:15.
At Nevşehir I was told the bus was not going to take us to Göreme and we had to get out. They told us there would be a Metro bus in 20 or 30 minutes to Göreme. This was untrue. There was no Metro bus to Göreme at all. I had to get a Kamil Koç bus at 06:45 and I had to pay for it.

This is the most shocking piece of customer service I have ever endured. They seemed to feel no sense of responsibility for providing the service I had paid for.

And I can't complain directly to them - you have to have a Turkish ID number to fill in their complaint form.

Upon leaving the Turkish border check point the bus co pilot, who was nice, asked us for help at the duty-free store. He loaded up each of our baskets with alcohol and cigarettes and gave us money to pay for it. After getting up to the check out and seeing him loading up baskets for other people we changed our minds and returned his money.
Along the route the bus driver stopped in 2 random places, got out and retrieved a bag of something from the luggage storage and waited for someone to meet him and take the bag. Passengers did not leave the bus during this time. The bus engine also ran quite rough. Would not recommend riding with Metro Turizm

The worst experience possible!!!!
We booked the tickets like 3 weeks in advance from Goreme to Trabzon. There was no any further email or sms or call from them, so everything seemed to be ok.
When we came to the Goreme bus station, there was no bus. We asked the guy in the Metro office there, what's wrong. He told Metro doesn't have the buses to Trabzon. We showed him our e-tickets and he was like, oh, your bus is cancelled. We were literally in shock! Moreover, he was so rude and didn't even suggest any help, told us it's not his problem. We asked him why we didn't get any notification from the company, he told her doesn't know. He called somewhere and told us we'll get the money back in a week (we got it) and literally told us to go away! Such a disgusting behavior really, never seen ever!
Meanwhile, the employee of other bus company heard about our problem, told us his company doesn't have more buses today to Trabzon, but we can get there through another city. He helped us, sold us the tickets and got us to the bus.
So, to summarize, Metro Tourizm is just the worst! How is it even possible to cancel the bus and didn't give any notification?! So if we didn't get to the office, we wouldn't get even our money back? And on top such a rude behavior from the employee!

The service quality is bad. The change the route in the city without notice.
It arrives 46 min late to the destination.

Das Personal dieses Busses sind sehr unhöflich und lügnerisch, sowohl im Büro dieser Linie als auch im Bus. (Antalya) Abscheulich!!! Ich kann mich an nichts Schlimmeres als diese Reise erinnern. Ich empfehle überhaupt nicht, mit dieser Linie zu reisen. Sie haben Ihr Geld, Ihren Urlaub und Ihre Nerven in den Müll geworfen.

terrible terrible terrible fu*king company. Don’t you ever try to think about booking a trip with them. Bus had no proper air conditioning, no charger plugs and worst of it all the bus broke down and we stopped for 2 hours waiting for them to fix it. Last time.

Exactly what went wrong this time because everytime I've rode the bus no matter what bus it was since I moved here in 2020 it's been the fn worse. I swear if i didn't have seizure issues I'd of been driving between the loud music and drunks on the bus the people smoking arguing or just stinking on the bus the bus driver's... All of em r either rude or uneducated in their location or other routes. You can't ask them shiiit cus they don't know shiiiit . They don't even know where the hell they're going half the time.cant give directions or help you with information so God help you if your lost with a bad connection and trust u will be because n Las Vegas half the streets ont eh map are one ways with huge medians in the middle that you can't cut through.yiu have to go all the way around and you'll also find out all the internet services suck .. they need to educate their drivers on at least their route so when u ask how where is a certain stop they'll know.

Metro bus is awful 😣. I took it from Istanbul to eskishehir. First of all the hostess didn’t even serve water rill people ask him for that . In the middle of the way he just served iced tea and cake . I asked for coffee he said we don’t have . But he was making coffee every 15 mins for himself and his colleagues. Someone was smoking inside the bus which is forbidden. It was really bad experience. And it is a flop 👎🏻

Bus driver smoking cigarettes all the way, didn't even open the window. I pay 500 to inhale cigarettes, i feel sick!

What an absolute nightmare and terrifying experience. Got a 12 hour trip from Istanbul to Goreme.
Bus was 30 minutes late. When it finally arrived we showed the driver our ticket to check it was the right bus. He didn’t even look at it and just gave an aggressive nod. The look of disgust on his face was astonishing - as if to say “how dare you speak to me, you foreigner”.
We showed another staff member the ticket and he said yes, it was our bus. We started loading our bags and LUCKILY the guy from the desk came out and said no this is not your bus. We could’ve gotten on the wrong bus still after asking 2 staff members! I don’t speak Turkish, so I tried to make it easy for all parties and showed them the ticket that is written in Turkish, and still they got it wrong.
Finally got on the right bus. So cramped, hardly any leg room. Two drivers were sharing driving and they both smoked INSIDE the bus and both drove WAY too fast and aggressively. At one point they had an argument with the driver of another vehicle. They even clipped another car! There was a mark on the bus from it! About 2 hours into the trip a tyre popped, and they kept driving! Then the guard panel came off and guess what?… they kept driving. You could feel the bus sliding. I was so scared we would have an accident.
Not at one point did any staff communicate to the passengers what was happening or what the plan was. Everyone was getting really worried and frustrated. Eventually they reached a mechanic to get the tyre changed - kept driving like maniacs though!
I have read many reviews that say similar things and clearly nothing has been done. This is unacceptable. Metro Turizm, do better.
Please do not travel with this company. It is unsafe, the staff are EXTREMELY rude and it is not worth it. Choose a company such as Kamil Koc. We have since ridden with Kamil Koc twice, and everything was fine - spacious, on time, helpful staff and drivers who drive safely.

Please avoid this company!
This is the first time ever for me leaving a review . First of all their arrival at the bus station was a bit late which is okay , then got into the bus and was looking for my seat the numbers were erased nobody helped i had to figure it out myself then saw that in my seat there the side ( arm resting thing) is missing , i was still like oh okay . At the bus station where i got the ticket they said that they were offering free wi-fi inside the bus which also came up false . The staff is terrible , their are the rudest one ive seen so far , because i am traveling from another country and i do not know the Turkish language i tried to communicate in English a couple times but when i did they wouldnt even try to look me in the face they were just ignoring then we stopped at some place "Gebze" went out for a smoke it was not just me but alot of people , nobody told us to get in , nobody saw the driver go inside , he started the engine and started leaving , , everyone was running towards the buss i guess he wasnt looking at the side mirrors he almost took some people under the buss HORROR again after we got back they did not check the seats and if everyone is in the buss unlike the other companies , then the Tablet in front which is placed on the seat it loaded after 5 hours of traveling when i almost am reaching the destination and again those tablets do not offer internet connection , almost forgot to say that i asked them to turn the AC on and they said it is ON , it is crazily hot inside and the driver are driving us like we are potatoes and very unorganized for example our bags they did not specify them with somekind of numbers to identify who's which bag is . I hope their excuse is not the price because it was just 2.5€ difference and a 1h30m delay on destination.

I think this is the first time I ever leave a review in my life but I felt like I needed to for this company. Like many others, I had a terrible experience with this company on a 27 hr journey. I guess that the only good thing is that I will arrive to my destination (writing this review while still on the bus). But the staff were amongst the rudest people, not even just service employees, just in general people, I have ever met. I couldn’t communicate with them, which is fine, I don’t expect everyone to speak English for me. But they seemed to take offense to this and as such I was constantly asked to move around the bus, from seat to seat. I didn’t understand why, because i would move only for someone to be unhappy that I had moved. They also are upset if you stand up to grab something from your bag, there’s little that doesn’t give them cause to complain. The staff are rude, impatient, and tense the whole time. It makes for a pretty uneasy atmosphere. I’m going to try my best to avoid this company in the future!

Avoid this company!

Their website is broken and always generates error messages.

When I contacted their call centre, they just said "no English" and hung up the phone.

It was honestly the worst company; travelled with them three times,, all were bad: always late for departures and arrivals, too long breaks for the drivers (more than 40 minutes each break) nothing organised.. They are rude when we complained. I never recommend it..

Traveled with them twice and they were the worst travel experiences of my life, and I have traveled through many countries so I can state a fairly good opinion. Had to literally fight with them on both trips to get the air conditioning turned on. Also, both of their busses were old and broken.
The staff was rude and racist and all of them, including the driver, were smoking inside the bus. They showed zero regard towards their passengers and the services provided during the journey were subpar. Seems like all of their employees are hooligans and criminals and have not been put through any kind of training.
The bus never departed or arrived on time and arrived 4 HOURS LATE on my first journey.
I would never suggest anyone to travel with them and would recommend alternatives like Kamil Koç and Ali Osman who know how to value their customers and are very professional in their work.

Cancelled the bus from Goreme to Kayseri without any kind of notice.

Very bad company
l bought a ticket to bursa the price was 150 in the time was 18.00
Price was expensive if we Compre it with another company but i took it cause they wrote only 2.15 hours
When i arrived to tack my ticket i surprised when i knew the trip need about 3.30 to 4 hours to arrive
At 18.00 the bus delay about 25 min to take his way
And the bus was not that comfortable they had many problem
I don't recommend this company to anyone

Late departures, late arrivals and no measures during the more than 8 hours trip (which was supposed to be 6). Both workers and travellers were very rude and they weren't wearing a mask properly, without anyone warning them. Plus, the driver was smoking inside the bus... horrible trip, not going to buy any ticket with them again NEVER.

Many countries are allowed to travel into Turkey with only their National ID’s.
I’m from Portugal and since last year we got that privilege as well.
I was taking a bus to Sofia (EU member) and the person in charge of checking people’s tickets demanded my passport, not taking just my National ID.
You should inform your crew about this legal measures. Thankfully, I had my passport with me. But if I didn’t they would simply have to accept it, it’s in my right.

Also, this was a 9 hour full bus ride with no toilet. That’s simply not acceptable in any circumstances.