Metro Turizm Anmeldelser 

I booked a ticket from Kutaisi to Kobuleti via the Georgia metro website. When the bus did not arrive I contacted the company. They admitted that they do not service the route and agreed to return my payment. That was more than 60 days ago.
GEORGIA metro bus are the very definition of a scam
Ie: "a fraudulent or deceptive act or operation".
I would report them for breaches to consumer legislation. However the form must be filled out in Georgian

I am extremely disgusted and disappointed with the level of service (or lack there of) from your company today. We had pre booked your bus from Göreme to Antalya.

We boarded our bus 30 minutes after our original departure time - which we understand can happen from time to time.

Upon embarking onto your bus there were no checks of our tickets. The air con was also clearly not working. We indicated to the staff members politely multiple times with no change.

All members of your staff smoked the entire journey. One member of your staff spent the entire journey underneath the seating area in the hold (with our luggage). It is illegal to smoke on any form of public transport in Turkey. There were young children on board your bus with their parents, directly inhaling the second hand smoke of your workers. This is completely unacceptable.

There was absolutely no communication as to when we would stop for toilet or food breaks.

Your young staff member continuously mocked us and laughed in front of our faces to other Turkish speaking members on the bus. This happened on multiple occasions, which as a traveller in your country is absolutely disgusting and extremely uncalled for. We felt awful the entire journey from these interactions. I would never do this in my own country and I hope your staff members can learn to do the same.

Our estimated arrival time was 8pm into Antalya. We ended up arriving into Antalya at 11pm. We attempted to call your service the following day with your line saying “this line is not receiving calls at the moment”.

I would like to reiterate again how highly disappointed I am with your service today. I have travelled all over the world and this is BY FAR the worst travel experience I have ever had. I will never be using your company again and would not recommend your services to anyone travelling through Turkey.

I hope that this review and that you can make the appropriate changes to your service.

*0 stars if we could*
This bus trip was indescribably horrific and unequivocally the worst experience my friends and I have ever had on a bus trip.

We were catching this bus from Goreme to Antalya - what was supposed to be a direct, 8 hour journey. This drive took us 11 hours and was utterly awful.

The staff were unbelievably rude, disrespectful, inattentive, lazy and simply disgusting. Despite it being illegal to smoke in public transport, all members proceeded to chain smoke within the bus for the entirety of the ride. They were smoking at the front of the bus, in the baggage hold and for the full 11 hours. The bus stank of cigarettes and there were even children on board who had to breathe in this second hand smoke.

The bus continuously made unnessecary stops on the sides of roads and at random, remote locations so the staff could have extraordinarily long breaks (not sure why they needed them because they appeared to be doing nothing). At one point we were using google maps to track our journey and it said there was 3 hours and 44 minutes to our destination, an hour later we had made 15 minutes worth of progress. The stopping was relentless.

My friends and I were aggressively told not to talk on 7 different occasions, multiple of which when were not even speaking/had not spoken for an extended time. Although all passengers who spoke Turkish were allowed to speak as they pleased.

We were made to feel uncomfortable, like we could not move or make noise and there was absolutely no effort made for them to answer any queries we had. We were ignored numerous times when even asking about things like air conditioning. We do not speak Turkish so I can understand this is a barrier but we tried to use google translate etc and were met with ridicule, mockery and flat out rudeness.

I would not recommend this bus company to my worst enemy. I would rather crap in my hands and clap before getting into another Metro Turizm vehicle again.

Busnummer: PB9668KA

Fahrt nach Sofia

Ganz unfreundliches Personal, vor allem die bedienende Frau, die für Getränke und ein paar Snacks zuständig war. Als der Bus schon fast leer war, habe ich mich an einen anderen Platz gesetzt um ein bisschen mehr Platz zu haben, woraufhin ich richtig von dieser Frau angegangen wurde. Einfach unfassbar. Ich bin schockiert, wie man so unfreundlich sein kann. Für den Preis welcher viel teurer war als bei anderen Unternehmern, habe ich mir viel mehr erwartet. Ich würde niemandem empfehlen diesen Bus zu nehmen!!! Alle außer diesen!!
Nie wieder diesen Bus

The bus is too late. The worker, especially in Kapadokya, Goereme is so unfriendly, does not know anything. I regret buying ticket with this company.
Autobüs çok gecikti. Çalışan insan hiç bir şey bilmiyor, soru sorduğunda çok kötü davranıyor. Çok pişmanım.

I wish there was a rating of a zero ! I traveled with this bus from Istanbul to Goreme and my bag was stolen !! No one can help and they had the cheek to ask if I put the bag under ! And they don’t give you a ticket or nothing when you put the bag under the bus in hold ! Best of all they don’t speak English and smoke in the bus ! Also they don’t say anything to you when there is a toilet break Or anything. Avoid this company ! This company is a disgrace !

Sehr unfreundliche Begleitung, wir durften auf einer Nachtfahrt die Sitzlehne nicht verstellen, sodass man kaum schlafen konnte. Viel zu viele Fahrtunterbrechungen Licht an, laute Durchsagen. Kein WiFi, keine Toilette. 1 Stunde Verspätung.

As others have said, this is probably one to avoid - which is something you can do, as there are other options for buses in Turkey.

The positives:
- clean bus, accurate schedule, fast and comfortable

The negatives:
- really unpleasant staff: as a foreigner who can't speak any of the local language, I felt like an alien or a stowaway on the bus. The staff mocked, scoffed, laughed on several occasions and didn't seem to empathize with a foreigner who had pretty standard requests (see next two issues)
- tried to get my partner and I to store everything in the hold, which included a laptop and tablet case, and clothes to keep warm during the overnight journey (they claimed that there was no room on top but we could see through the admittedly really clean bus windows that this was definitely not the case)
- completely failed to tell us how long we would be at each stop. This was a near 10 hour bus journey, and the bus does not have a WC. At the first stop the rude employer hastened me to go to the toilet (while they all had a cigarette break), so when we arrived at the next station, my partner was reluctant to go in case the bus left without her. None of the staff could speak English and seemed to be unable to empathize with our needs that we might need a toilet break and would need to know when it would be possible to fit one in during the scheduled stops

As I won't be doing another 10 hour bus journey in Turkey anytime soon, I cannot say I hope for better from other bus companies, but this was below satisfactory. Definite need for improvement here

I was going from Trabzon to Batumi, their price was double another agency in Trabzon terminal, I thought it was because the other one only drop us on the boarder. I confirmed with Metro guy and he confirmed that the bus should drop us in Batumi bus station but ended up dropping us on boarder as well with paying double the price. Also they messaged us late at night changing the timing of the bus from 09:45 to 08:30 AM.

I am travelling from Konya to Nevsehir right now. The bus is dirty and reeks of deep cigarettes smell. I complained to the driver/ helper - they seem unconcerned, and the driver is happily smoking a cigarette while driving. He even ran a red light in Konya. Terrible.

I give them 1 star cause I cannot give them none. Worst company ever.
Travelled from Trabzon to Kutaisi (Georgia). Bought the tickets online but never received them, apparently because I don't have a Turkish telephone number. Even if they ask for an email they seem not to know how to work with them and send confirmations only via SMS to Turkish numbers. After one day I had the receptionist of the Istanbul hotel I was staying in to call them and get explanations in Turkish. When we got on board we met just rude drivers and hostess, a bit racist towards strangers I would say. Drivers smoking while driving all the time. A 9 hour ride and just 1 stop to go to the toilet... at the Georgian border passport control, where they kicked us out of the bus and gave no information about where to get on board again. There was no toilet or snack stop but the driver stopped when he pleased to run errands. Among them to exchange repeatedly a lot of money in different Georgian exchange offices. They left us at the first roundabout of Kutaisi (10 km away from the city centre) and not at the central bus station as they were supposed to. Of course no explanation given. In Turkey we travelled with Pamukkale and they were amazing, with Kamil Koç and they were fine, with Metro and they were horrible. Stay away from Metro.

Habe bei Metro Turizim zwei sitze reserviert. Fahrt Freitag 8:30
Von Rize Pazar nach Batum Georgien.
Unsere Sitze wurden gleichzeitig an andere verkauft. Diskission um Sitzplätze im Bus.

I booked tickets – that never were received. Money has been taken from my account and I've tried to contact Metro Turizm in every single way that I can – email, phone, Instagram. On the last mentioned – they BLOCKED me on Instagram after I commented if they have anyone who speaks english. An absolute joke. Do NOT book with them, you'll get scammed.

I bought the tickets from Istanbul to Varna. Later on I decided to cancel the trip. There were still 18 days prior the trip. Sales people at Istanbul Bus station were kind of mocking at me. First they sent me back and forward from office 121 to 50 and back saying the the refund is done there. After everybody refused to make refund, one lady told me that the refund can be done only bt a person who issued the ticket and that person was going to be at midnight. So, she suggested coming at midnight!!! and ask the guy if he would cancel the tickets. No visible reason for this was given to me for this behavious. The girl by the desk in office 121 was frankly rude telling me all the time that it was my problem not hers that I decided to buy a ticket and then return it. Are the rules of the company as insane as the ones demanding me to come to the bus station at midnight to catch the right person to ask a refund? I have no desire to check if it was black humour or there is really somebody canceling the trips, I just want to understand is it really possible to treat clients this way?

When I tried to reach the helpline, I failed. The form on the website asks for a turkish ID as an obligatory data to send the request and the telephone line just doesn't work for foreign numbers.

I put up with loss of 70 euros, but never ever again I'm going to travel with Metro.

Sıfır yıldızız, olmayan yıldız. dünyanın en iğrenç firması. her yolculukta itinayla rezil ederler 8 saatlik yolu 10-11 saatte trafiksiz gitmeyi başarırlar

24.06.2024 I bought 5 return tickets Istanbul - Varna for 20.08.2024 / return 09.09.2024. My bank account was charged (10240TL + 2560TL). Today is 28.06.2024 but tickets have not been emailed. There is no indication that seats are reserved on the bus. Contacting the company over the chat window multiple times - no response. Contacted over WhatsApp support - no response. Can not file a claim as Turkish passport ID is a mandatory field to file a claim (I am not Turkish). I can not contact HelpDesk line on their 0850 number as I am outside of Turkey. Metro Turizm behave like scammers.

Well, I went to my place, that's good.
You can buy ticket online, but in the end page will start infinite reloading with error. You can select a sex, but it will be opposite, I chose BAY, but in ticket was female. You can select chair, but they will assign another. In my case twice changed. There is completely no information where is the bus stop at the site. Call center replying only in Turkish despite "Press 9 for English", I called 10 times and nobody speaks English.
Comfort: 1. No TV (some broken, rest disabled). At bus stop somebody can take your place. When you come there is a huge scandal and you feel guilty just because they are asking you to find another place. What? In my case one old man was sitting there when I went back at bus stop. I said "Bu benim yerim", which I think should be like "This is my place", he ignored me, I stayed, after that there was a scandal. All people around him said like "This person is foreigner, doesn't know language, forgive him, blah blah". That is my place, I paid 1030 TL for that.
After crossing the boarding where is the bus? Who knows, if you ride first time, you will be completely unaware of the situation. I barely missed it.
There was a wifi probably and water in bus, that is good.

What could be improved: Disable "press 9 for English" because you don't have this support.
Add bus stops to your websites as google maps links.
Add approx ride time.
Do not change seats after ticket is booked.
Fix error at site.
There was "e-ticket is not available", only sms, fix it also, ticket should be available.
Enable TV while riding.
Provide Wifi password somewhere at central place.
Provide clear understanding what is the time of bus stop, what is the schedule.

Tried to book tickets online, my account was debited but the booking failed (received no email, ref number, etc).

They don't reply to emails, whatsapp support or webform. They can't expect me to call the Turkish helpdesk from the UK even if I did they prob don't speak English.

Had to get Debit Card company to raise a Chargeback that will take a few weeks. All I wanted was some coach tickets or a refund not a headache.

Worst experience ever with metro bus. Poor services and they intentionally delay you .if bus breaks down or wouldn't come they tell you it's left and leave you hanging. I had to pay for a new service to my destination after I had already paid for metro services bus the bus didn't show up.

I got stuck on the way because of another bus company leaving me and taking another passenger instead. I had to reach the city on time for an urgent meeting. Thanks to Metro Turizm I managed to be on time although I didn't buy the ticket from metro turizm. They helped me for no charge at all. Treated me very nicely, offered drinks and snacks on the way. Despite being in trouble because of another travel company, Metro turizm saved my day. I was impressed by the kindness and care they presented to an absolute stranger who was in a difficult situation without expecting anything in return. That was a real act of kindness. I want to thank Metro turizm for their humanity. This experience I will never forget 🤍

Alexandra