Mels Cleaning Anmeldelser 

Arranged for a team to complete an end of tenancy clean last Tuesday at midday. Paid upfront. received a text at 10am saying they would be slightly late and would be arriving at 10.30am. When we rang and spoke to Alex he was very professional and informed us that he would rearrange and send the team to another location to arrive at ours for midday as originally planned. At midday we received a call saying they were delayed and wouldn’t be there until 4pm. At 4.30pm we rang and were told 1.they were outside 2. They were running late. After this we were told they were still on another job and would come and collect a key so we wouldn’t have to hang around. At the same time we received a text saying there was a car accident and the team would be there at 7pm opposing what was said over the phone. Someone did come and collect the key and we were assured it would be done that evening.
I told them that I understood it was late so completing it on Wednesday would be okay if they couldn’t do it that evening.
The clean wasn’t completed until Thursday - after numerous calls and texts assuring it would be done Wednesday. We asked that we be told when the clean was complete so we could evaluate the work (as instructed in the email by the company) we were not called. We arrived and found the fridge and freezer had all been binned with cigarette ash all over the top so it was not salvageable, and laundry cleaning items taken. We rang and was told this was unacceptable and we would hear back. We have been told repeatedly when we ring that we would hear back about what could be done and have not even though it’s now been a week later.
There is obviously an issue with communication as no one has rang us back and everyone we have spoke to when we rang has been so apologetic and said they would ring back and don’t.
I would suggest not leaving anything in the house if you’re having a clean done. The cleaning was good - they even did the oven.

Update: spoke to Tracey who was very helpful and wanted to make it right. Have been given a partial refund of 25%

First of my regular cleans completed this morning and very pleased with the service so far. Prompt arrival and the 2 ladies were very professional, the even had cards 5o hand as my friend is also after a service. So far so good

Extremely pleased with my end of tenancy clean.
The landlord had let maintenance on the property lapse to the point thousands are now going to have to be spent rewiring, replacing stairs and such however the team managed to work around all the issues and clean to an excellent standard.
The team also were able to flex when I was stuck in traffic behind an accident around school pickup.
They were professional and understanding. Will definitely recommend and use again.
Many thanks

I have been left bitterly disappointed by my experience with this cleaning agency.

I had an end-of-lease clean booked for 10am on a Tuesday in Weymouth (Dorset). It was arranged and paid for 6 weeks in advance, by a very professional sounding lady who clearly described the service and made me feel comfortable that I could rely on them to thoroughly deep clean the apartment and hide the fact that I'd secretly had a cat in there (something I specifically pointed out to them).

On moving day, I was all packed up by 10am but nobody was here so I called the office. After 30 minutes they were able to explain that the 'cleaning crew' had had an emergency with her school-aged daughter and was delayed. Of course these things happen and family comes first, so I passed on my best wishes but begged them to find an alternative to allow me to complete my move. In the meantime I rearranged my own plans for the day.

At 12:00 I had to leave to catch a flight so I spoke to the estate agent and got them to agree that the cleaners could collect the key directly from the office and come the following day. Mel's Cleaning agreed to this with thanks for the extra time, and I continued my difficult move overseas.

However, the following day (Wednesday) came and went. Thursday came and went. On Friday afternoon the estate agent called me to say that the cleaners had not yet been in touch, and that the landlords had arrived to spend the weekend only to find the flat uncleaned. Horrified, I immediately called Mel's Cleaning and insisted that they get in touch with the estate agent at once. They did so, arranging to collect the keys at 10am on Saturday morning.

Well, at 10:30 on Saturday morning, guess what? The estate agent called me to say that nobody had shown up, and also "Were you keeping a cat in the flat?", because of course they had seen cat hairs that were supposed to have been cleaned up long before anyone had the opportunity to see them.

I called Mel's Cleaning and was met with voicemail. I left a message and was pleasantly surprised to actually get a call back an hour or so later. The caller told me that the appointment with the estate agent had not actually been confirmed because they'd said they needed consent from the landlord. Abi then proceeded to contact both the estate agent and the landlord directly to attempt to rearrange the clean.

This went on for some time, until finally at around 12:30pm the estate agent called and told me she had no faith in the cleaner and felt she was "fobbing us both off". I later exchanged emails with the landlord who clarified, "I spoke directly with Abi and quickly formed a view that she was, quite simply, a liar. We had expected her today (Saturday) at 10.00 a.m. but, after several conversations, she finally admitted around 12.15 that her team would not be coming."

At this point, as outgoing tenant, I was expected to take action, so I asked the estate agent for a local company recommendation, called up Dust Bunnies Dorset and had a new clean arranged for 9:30 Monday morning.

Abi was sincerely apologetic and said that she wished we would allow her to continue to resolve the problem, but agreed to issue a refund. I passed her my bank details and received the full refund 6 days later.

i have recently had a full end of lease cleaning service from Mels Cleaning.
I had reached out as i nedeed a really thorough clean including the carpets and upholstery as i had a rental that was fully furnished.
I called and was given a very reasonable quote which i was happy to proceed with and they got me all booked in within a few days. The team who came out to me were prompt and very courteous and they had everything needed to get the job done.

The cleaners arrived on time and carried out the clean very thoroughly. All parts were covered. They even discovered a quiche someone had left in the oven!

I found the service from Mels cleaning really high standard making the booking was straight forwad . Tracey was sympathetic and easy to communicate with. The cleaning team Marena did a wonderful job they were so hardworking and thorough. They did lots of extras organising my kitchen They completely transformed my house back to my home .I just hope that the ladies are paid a high rate to reflect the higher cost of this service..It was worth it..

The crew that turned up at my house were excellent They just got on with it and I stayed out of way

great service and cleaning was top quality. 100% recommend

Very disappointed. Arranged bi-weekly cleaning which to begin with, I was very happy with the service and cleaners. Then I was informed that our cleaners no longer worked for Mel's Cleaning and a replacement would be found for my next clean in 2 weeks. I emailed prior to this clean for an update, no response. No cleaner came. I emailed again, no response. Eventually, I emailed to say that I no longer wanted to continue using Mel's Cleaning given the poor service I had received - and again, no response. Disappointed to say the least.

Lovely service provided by a happy and competent team. The booking systen was smooth and straight forward and they helped even when i felt like i was asking silly questions

Had a lovely team that came out to help me with my moving out clean
Missy and her team were very professional and can't thank the girls enough for helping me out short notice
It's just been a smooth journey from start to finish

The cleaners were very polite, punctual and did an excellent job to the satisfaction of myself and my letting agent.

Beautiful service the company was easy to book with and listened to what I needed they did not try to make me have any service I didn't need. They cleaned at my house to a high standard and I was very happy. I would be wanting to use them again for cleaning for me.
Thank you for the hard work that was done

Wow we was due to have a inspection from our landlord and we required a full deep clean the 2 lovely ladies arrived full of enthusiasm so cute the girls tackled our bathroom their was nothing that was to much we are blown away by how professional both the girls where nothing appeared to much our house smells divine hopefully our landlord is happy well done thank you so much

The customer service was great…before they had my money. I booked for an end of tenancy clean and paid £300 for this to be done. The clean was not done very well and a lot of dirt/marks were left behind. I’ve emailed photos over as myself and my landlord are not happy with the standard and nothing has been resolved over a week in. I’ve now lost a chunk of my deposit as a result as the cleaners were not sent back to sort out what has been missed. My emails are now being ignored and I’m going to have to take it further to get some of my money back. I would avoid this company. They’re great until you’ve paid and then after that they aren’t interested in helping sort out any issues you have. I won’t use this company again

There's not enough kind words in the world for everyone at Mel's! I'm a physically disabled and autistic young adult who's been seriously struggling with a hoarding situation for years, so just making that first phone call was very difficult, but Abi and everyone else were so patient and understanding with me from the very start.

The cleaners were very kind and thoughtful, going out of their way to keep me and my two cats comfortable throughout the process, and even the tiniest details were meticulously paid attention to. It didn't even occur to me to think about polished light switches and door frames when the garbage mountain in the kitchen was probably a breeding ground for a new super bacteria, but the cleaners went above and beyond to handle everything in just one day. My home went from a genuine biohazard to completely spotless.

The service was absolutely worth every penny and more, I finally feel more like a person again now my surroundings are clean and pleasant to live in.

I booked a 24 hour extreme clean to help declutter and clean my house after a 5+ year stint of extreme mental health issues leading to a very dirty, disorganized and 'hoarder-looking` environment that I was extremely embarrassed about.
Due to this I generally do not let anybody in my house unless it is a necessity, but as soon as the ladies arrived they helped to put my mind at ease because they were absolutely lovely, understanding and reassuring about the 'state of my house.'
When they first arrived I was very nervous because I didn't know what to expect or how much 'instruction' they would need but after letting them know that I had absolutely no idea what to do and that I was completely overwhelmed by the situation they then worked out a game plan. From the outset I made it clear that I wanted to be involved as I needed to know what was going on, and despite 4 of us in a Cornish cottage we were all able to work around each other, which is really amazing considering that you could not see the floor when they arrived.
When they left the kitchen, the front room and the bathroom were completely tidy, decluttered and clean. The two bedrooms had been also been cleaned, with all of the rubbish being binned, and any things that still needed putting away being divided up into boxes so that I could go through each of them individually, making it manageable for me.
The things that they did included: disposing of rubbish that was everywhere, decluttering unnecessary things, demoulding all of the walls; hoovering all of the carpets (once we had found them); checking dates on all of my food; emptying, cleaning and organising all of my kitchen and bathroom cupboards; giving everything a proper 'place' to be; dusting, as well as mentally supporting me through the whole process, which is ultimately why I had been okay with paying £1200 for 3 professional cleaners for 8 hours each.
Overall, I ended up with four full trolleys of donations, 5 massive bags of recycling and 20+ bags of rubbish.
I also now have next to nothing left to organise and put away, and this has already been sorted out so that it is all clean.
Basically, the cleaning team were absolutely amazing, and this was a life-changing experience for me that goes beyond just having my house tidied. They also gave me advice on how to keep it clean, and the fact that I was involved in the process meant that I was able to see how 'easy' they made it look, because they broke it down into little steps so that it didn't seem so difficult for me to manager.
I genuinely believe that they have taught me the life skills that I need to be able to now look after my house properly and keep it tidy, as well as giving me a head start!
Due to this, I was really conflicted as to whether to give a 4 or 5 star review, but decided that overall I needed to give 4 because of the high price that I paid in advance and that they were unfortunately late past the 30 minutes leeway. From what I can gather this was a logistical error as they had been advised by the office that it started at 10:30 instead of 10:00, and then there was a diversion on the way to my house. This may have only been a little bit over the 'time limit,' but it was extremely distressing for me as it was the weekend and I had no direct line to anyone.
Abi in customer support did call me once they were about 45 minutes late and fully explained the situation, but by this point I was in hysterics because I really thought that it might have been a scam.
It wasn't though and the ladies did turn up, but I just felt that not mentioning this logistic error would have been neglectful due to the fact that I specifically chose the company because I'm a 'vulnerable person' and paid a premium for the service based on this. I can assume that there will be others in my situation and thought I should mention it.
Overall I believe that the cleaners were with me from around 10:50 to 6:20 so had about 30 mins less with each cleaner, so overall 1.5 hours short but I will be refunded this.
Although the price is expensive, I was aware of this before agreeing to the service, and therefore cannot complain. I also feel that in my situation this cost was justified, especially as it was booked with very short notice, and because it was clearly not a 'standard domestic clean.'
One thing that I would definitely note is to check the FAQs to make sure that you are fully aware of what to expect, but I also advise to phone up and speak to an advisor make sure that they fully understand your expectations and needs.

The ladies were very helpful and friendly. Their work is of a high standard. They did more than I expected them to do, helped with recycling, moved boxes and furniture. Felt like I'd known them for a long time.

The office staff were very helpful, understanding and positive and were really good at keeping me informed.The operatives themselves have been very reliable, sensitive and thoughtful on each visit, whatever they faced and completed the clean very professionally and with the complete trust of the client.Definitely recommended.