Me Group UK Anmeldelser 

I use the washing machines and dryer close to my home. When I went there yesterday someone had dumped clothes, cutlery, dishes etc in the large machine. I was able to use the smaller one then contacted the company when I got home. The street where they are situated is on a junction and I couldn’t find the machines on line so I messaged the company and they were fantastic. They gave me two options and I chose the one that was correct. Instantly I was told that this would be handled personally to make sure an engineer came out and restored the machine asap. This wasn’t even a fault of theirs yet they still took immediate action. Incredible customer service.

I had to ask a question via email and they replied and solved my situation straight away

When something goes wrong it’s a bit of a nuisance what’s way more important is how the problem is handled and does the company take ownership or just fob you off?
I recently tried to use a Me Group laundry to wash a duvet too big to go in our home machine. I’ve used Me machines for a while and never had an issue, but this time I loaded the machine and left to wash and vac my car, on coming back I had an error message No Water 💦 dry duvet and £13.00 down I headed home being late at night I left dealing with it until the morning. I emailed explaining what happened and expected to be contacted days later. Wrong, I got an email from Lucy at the call centre who apologised and between her and a colleague Denise had my £13.00 bacs transfer back within 45 mins. I used to manage compliance and complaints for a Multi National and would have been proud to have service and teamwork like this.
So lay off the moaning and understand it’s hard work fixing problems remotely and like me you will probably have a great outcome if you give the company a bit of understanding
Thank you guys I’m a v happy customer

The kids ride we paid for with contactless didn't run properly. Followed the instructions on the machine and ended up in an online chat that was brief and sorted out our our refund quickly :)

2 faulty machines in the same location

The advisor was quick to issue a refund

Very happy

Fast response to my query, refund processing.
Can’t fault the customer service.

I was sceptical when I saw that assistance was by chat, but in all honesty it was really easy and the problem (which was my fault) was quickly resolved.

Absolutely top notch customer service.

We had a problem on our photo booth not accepting card payments on a Sunday afternoon.I emailed PhotoMe in the evening and the engineer was out early Monday morning to successfully fix it.
Well done to PhotoMe.
Excellent and prompt service.

Prompt reply from Customer Service.
Money refunded and engineer sent to check the booth

The convenience of the washing/dryers. Close to home. Highly recommend

Really pleased with how my problem was resolved. And promptly too. Immediate response when my passport photo wasn’t accepted, twice. Refund for both. Thank you.

Really helpful in regard with not being able to use my photo for a passport. It was all done by email but very helpful and responsive and able to give advice. I was impressed.

Quick and easy to use the photo machine. Good customer support when I asked about where to find the receipt.

Were very efficient and dealt with my query.

Had an issue with photos taken at a booth, their response and resolution was very fast via their email contact.

Worst, worst company I have ever had dealings with. First the machine broke with a rug in it filled with water. I was told I would have to wait 3 days to retrieve it. The rug was sitting in its own filth! The company told me I would have to wait for an engineer to collect the rug. Engineer came and chucked it out at the petrol station. Tried to call him he shut the phone off. They tried to blame me for the washing machine breaking. I had NOT put any powder in the machine. Collected the rug that had been thrown out sitting in a bag soaking wet still in its filth. There was a white powder on the rug. This white powder was a plastic. Their machine had been clogged with. Put the rug in my machine and my machine broke. £75 later. DO NOT USE!!! Worst company ever. If I could give zero I would.

Reply - my rug did not have latex at the bottom.The drum was filled with it. You stated it was washing powder and now you're stating it's latex. Which is it??? If your engineer knows what happened. The machine was clogged and broken before I used it.

You're reply is manipulative and deceiving to customers and you have come across aggressive showing who you are behind a computer.

I wouldn't believe a word you are saying. You are liars!!!!!

Excellent service and prompt response. Highly recommended. Thank you Me Group.

Helpful advice provided about uploading (and downloading) a digital photo having got my passport photos taken

I took some photos in the booth for a new passport, and tried inputting the digital code. After several attempts, I contacted customer services online. I was not confident that I would receive a quick response. However, the response was almost immediate, and my problem was resolved.