Medserena Upright MRI Anmeldelser 

The best medical experience to date! and I am in my 40s!

I was reffered to Medserena after a long standing head injury and issues with my back and neck and not being able to go into the tube due to claustrophobia. Phoning me up to arrange the appointment, they where very polite and offered me a range of appointment days and times within days! That was my first shock! Brilliant!

It was easy to get to via train and tube, and easy to find from the Gloucester Road tube station-its just round the corner. When I arrived, access was easy, just a simple camera buzzer and door, with wheelchair access if needed. I chose the stairs, but it did look like there was a lift.

Upon arrival the staff where extremely warm and friendly. Asking if I wanted a drink and to take a seat in the very comfortable waiting area. I was probably waiting no longer than 10 mins, which in itself is amazing!

The radiography was incredible. Put me at ease right away, explained eveything and then proceeded to do my scans. When finished the scans, could see my issue right away. So now, the ball is going back to my doctor! Finally I have some answers! So I am over the moon!

This is the best medical expeirence I have ever had and I have had ALOT of medical expeirences, if only they where all this comfortable and easy!

When I was leaving, I asked the kind lady at the desk for my scan reports to be sent to me-and she said no problem. And they arrived before i even got back on the tube to go home!! My mind is blown!!!

All of the staff there are on a whole next level. Would fully recommend to anyone that needs an MRI and is unable to enter the tube version.

10/10 in every aspect. Thank you so much.

Very friendly and professional

Friendly environment and staff who make the scan process simple and understandable.

Professional and caring.
Really understanding - I have recently been to a different MRI Centre in London and this one was more professional, caring staff, a larger size room which helps with the claustrophobia rather than big machine small room in previous clinic attended. I would 100% recommend here if you are claustrophobic and need an MRI scan.

wonderful people putting you at your ease

I was referred to Medserena due to my claustrophobia and tinnitus.I had a long scan on my spine and sacroiliac joints. The whole process was very calming and I was in communication with the employee doing the scan.I was sat in a chair rather than the usual tube . I can strongly recommend this place , particularly if you are having a long scan .

Amazing service
Patient staff and excellent admin

Everything was dealt with in a professional manner, and all the staff we helpful

Efficient, pleasant staff, plenty of information given, a stress free experience

Efficient booking service, although appointment time was brought forward. Staff very friendly and reassuring. As a nervous patient the commentary on the progress of the MRI was very helpful.

Very welcoming, polite and excellent MRI facilities for us claustrophobics

Excellent service and very knowledgable and helpful, friendly staff. The open scanner is an absolute game changer for those who suffer with claustrophobia. Would most definitely recommend Medserena to anyone!

Everyone was really lovely & I had an appointment really quickly. Just waiting for results. Shame that one has to go privately to get anything done!

The experience was really great from the start to the end.
Very professional and very kind. Everyone super supportive. I will surely come back again if I need.

Wonderful service! I am very claustrophobic and never would have been able to have an MRI otherwise.

The team were so kind and caring. The experience was very good; the upright machine is open and you are able to watch a tv show like Friends or relaxing nature scenes. The staff talk you through the whole time and let you know when you can move and when you need to stay still (most MRIs are a series of smaller tests). Highly recommended.

Kind and understanding staff. Made you feel calm and relaxed

Good, organized and caring

Seen immediately as I walked in, the radiographer explained everything to me perfectly, highly recommended 👌

excellent patient care, technical expertise in positioning and image acquisition, ability to handle anxious patients, clear communication with radiologists, and maintaining a clean and safe working environment