Max motors 2 ltd Anmeldelser 

NOT A HAPPY BUNNY - Went to view a car which was only 1 owner and 76000 miles. Must not have been 1 careful owner as there were scratched all over the place, marks where it the paint work was taken down to base level. Bad buffing on paint work, 1 large dent and the rest well... so badly chipped in places you could see white coming through AND THE CAR WAS BLACK. Strangely, although they knew I was coming, the car had been put back into the showroom, only to have to come out again but the engine was HOT telling me that it was run to possibly hide other 'bad things'.

Took it back into the day light where it should have been left after being run only to see that there was not one part of the car that didn't have scratches dents and all sorts.

Didn't even test drive it!!!! What a waste of my time.

Was told that after my comments it would be sent back to the detailers. Forgive me for wanting to shout 'if you have detailers, should it not have gone there first so that the car was ready for sale'. Was also told that it is a 4 year old car - my 14 year old car isn't in that bad a state paintwork wise! I doubt its gone anywhere let alone detailers. Also strange that there were 4 air fresheners in the car if it had just been cleaned!!! The whole thing had my spider senses on overdrive.

HOW HARD CAN IT BE FOR A GARAGE TO BE HONEST?

Nice selection of cars. Staff very friendly warm welcoming, went off chance got seen straight away, staff was very knowledgable. Very happy with the purchase, I would highly recommend max motors 2

friendly, helpfull sales team, Vehicle was ready to collect on time. Fair trade in price you were made to feel like the customer. Would highly recommend this company

Service provided by max motors 2 was second to none. Absolute top class experience doing business with Jay and will definetly be back for my next motor. Highly reccomend easy, simple process and the knowledge Jay carries about each of his cars is exemplary. 10/10

Perfect purchase friendly no pressure sales car was so nice as description will buy next car from this dealership lovely stock

Saw BMW 640d for sale on website. Sent them an email asking for some more details regarding the car, service history etc nothing unusual.
Did not receive a response, I had to send an email chasing a reply - the first sign of the terrible customer service / manners I should have picked up on.

When I finally got a reply I was told the paint work is in poor condition on the passenger side and they would NOT send any more pictures?!?!?!?! Buying a car and can't send pictures in 2018??
I checked the pictures uploaded by them on their website for this car and you cannot tell there is any damage from the angle and lighting they used for photos, very deceptive and untrustworthy from them.
It is a high mileage vehicle with poor body work and they wouldn't negotiate on price when the only question I asked was 'what is the best price?'
The car has since had 2 price drops which I can only assume from my experience is down to the lack of any intelligence or competency when it comes to selling a car by the staff running the place.
AVOID if you want professional, helpful and responsive service when buying a car.

Response to below reply:
Hi Jay,

Thank you for your ‘speedy’ reply. Yes I am aware of the pictures on the website, which do not show the poor paintwork you advised on. A reasonable request would be to see images of this damage, while I agree there are many photos on your website, none of them show this damage which is the most important part and your refusal to send more pictures was gobsmacking!

With regards your expecting the world comment, I asked questions about the car history and condition of the vehicle. I did not demand or expect the car to be in brand new condition or imply I thought it was! “With Respect” you clearly can’t defend the awful customer service I have experienced from your company!!

Oh and prices are clearly not fixed as in the last 30 days there has been 2 price drops!

Reply since the company has re-edited their reply below:
Since they are trying to imply I asked for things, I was demanding things, not getting my way and generally being an unreasonable person I think it's best to just paste the email thread for everyone to see and highlight how much they are lying on public sites to convince others they were genuine and in the right.
As you will see in email thread below, they DO say there is paintwork damage to the car, even if I do have to chase them to get this answer (Great Service ay?!)! Then in the very SAME email they say they won't send pictures of the damage!!! Since I've posted this review their story has changed to no damage to paint work on the car and in perfect condition....highlighting their trustworthiness!

Quiet frankly I am done responding to you lies and insinuation against me as customer when all I did is send 2 emails and 1 email chasing an answer as I was ignored. As everyone will see from email thread below everything I have posted is accurate and for this reason no response from you is required as this review is done now!

Email Thread:

Hi,

Thank you for your timely reply. Could you please advise who I am speaking with?
There was no sign off from a company email which was very unusual!

Was the car in accident do you know?
Could you please send pictures showing this damage?
From the pictures uploaded this damage is not clear at all, almost hidden.
Is there any damage to the leather interior or cabin?

Thanks.

Kind Regards,

Paul

From: Max motors 2 ltd . tudorcars hotmail.com
Sent: 06 November 2018 12:18
To: Paul
Subject: Re: 2013 BMW 640d (RegistrationBJ13 FUF) Enquiry

Hi Good morning
with regards to your list of questions
Has poor paintwork on passenger side rear quarter.
full bmw service history except for last service done by our garage
tyres are 4mm to 4.5mm all round
no reverse camera
no history on timing change or egr valve cooler being replaced
the price is no offers
will not be able to send more pictures
Kind regards

From: Paul
Sent: 06 November 2018 12:12
To: sales maxmotors2.co.uk
Subject: RE: 2013 BMW 640d (RegistrationBJ13 FUF) Enquiry

Hi,

I have not received any response back regarding my previous email. Could you please reply to the below email?
Thanks.

Kind Regards,

Paul


From: Paul
Sent: 31 October 2018 14:52
To: sales maxmotors2.co.uk sales maxmotors2.co.uk
Subject: 2013 BMW 640d (RegistrationBJ13 FUF) Enquiry

Hi,

I am enquiring about the 2013 BMW 640d (RegistrationBJ13 FUF) you have listed on Autotrader. Could you please confirm the car is still available for sale?

I would like some information regarding this vehicle if you would be so kind as to answer the below questions.

1. Has the car ever been in accident or needed repair work?
2. If work or repairs has been done, where and when was the repair work done? BMW approved garage or an independent garage?
3. The Car has 117K miles on the clock and there is no mention of a service history for the car!?!? Could you please send me a photo of all the repair and service history records of the vehicle? I would like to know specific details of what work was done, where the work was done and what mileage the work was done at.
4. Has the EGR cooler been replaced or any work done on it? BMW are doing a technical campaign as there have been numerous reports of issues with the N57(engine type).
5. Is the car eating coolant? i.e consuming coolant at a quick rate.
6. How much tyre thread is on each of the tyres? Will they need replacing soon?
7. Any issues with the timing chain? Will it need replacing soon?
8. Does the car have the reversing camera installed?
9. Is there any damage done to the paint work of the car? Any scratches, chips or key marks?
10. The advertised listing is for £14,450. Is this the trade in price or straight cash price of the vehicle?

Lastly could you please send me an image of each alloy on the car? I would like to see the condition of each alloy and check for curb damage etc.

I look forward to your response.

Kind Regards,

Paul