Mattress Firm Anmeldelser 

Dwayne who helped us choose the mattress that was right for us, was a great advert for the company, exactly what customer care and attention, with a great personality, is all about.

No pressure, very informative easy to talk too, all around great experience. I would highly recommend this location

Very easy, efficient, and attractive pricing. I bought 4 mattresses. Michael made the whole experience very pleasant!

This is a comprehensive review of my recent experience with Mattress Firm, from pre-sale to post-sale. I visited the Maple Grove store after getting frustrated at local furniture store. Said furniture store had policies that I would not accept.
Of note: So many businesses expect a 5-star review for simply doing their job. To me, 5 stars should be reserved for excellence…above and beyond. This is what I got at Mattress firm.
1. Friendly, knowledgeable help from store manager, Brandon. He had me try several beds, instructing me on how to lie down and what to pay attention to.
2. Pricing and promotions discussion: He was honest and upfront about any promotions or policies. His customer service was outstanding and accomplished what good customer service should: REPEAT customer and referrals. (Note that the furniture store had a “sale” which included a $300 bonus, but upon checkout I learned it was simply a store credit. The presentation was misleading and it hooks you into coming back to the store to buy more.)
3. Upon checkout: Not only was there a lower delivery fee than the other store, it included old mattress removal. The manager also agreed to take the old box spring, and told me to call him if the delivery people would not take it. But wait, there’s more: He waived the delivery fee completely after hearing about my furniture store experience. (Note that the furniture store gave me nothing but excuses on why they had to charge a mattress removal fee.)
4. Signing the agreement: Brandon went through each bullet point and made sure I understood them. This included the 120-day price guarantee policy, which will come later in this review.
5. Delivery: The team was polite and respectful of my home. Removed shoes, walked around my new expensive area rug, made sure my questions were answered. When I asked them to take the box spring, he said he would, but I was his second stop and there was no room in the truck. That’s OK. I called Brandon and he sent a truck on a different day.
6. Post Sale: Saw an ad that my mattress was on sale for $600 less on Veterans Day. I brought my receipt to the store and was promptly refunded $600 plus tax, no questions asked. (other than, how do you like the mattress?)
THIS is customer service. This is what builds loyalty and referrals. I will recommend Mattress firm to all my friends, neighbors and family.

Went in looking for new mattress to help with mine and my wife's back pain and her hip pain and abbie was amazing she was so friendly and patient and had a smile on her face

My customer experience with Luke was excellent😁 He was very patient, knowledgeable, and comforting in my purchase. I had previously shopped at a different MF store and the reception was not as warm or receiving.

Willis did an outstanding job! He was extremely patient, helpful, and attentive throughout our entire experience. He took the time to listen to our concerns, especially regarding my back issues, and made sure he understood our needs.
He explained everything thoroughly and allowed us to try different beds so we could find the one that would best suit my condition. He was very knowledgeable and offered helpful recommendations without making us feel rushed or pressured.
He also went over all the details regarding financing, setup, and delivery, making sure we understood everything.
Thank you, Willis, for your exceptional customer service, kindness, and genuine care. We truly appreciate the time and attention you gave us. You made what could have been a difficult decision a wonderful experience! If we ever need another bed, we will definitely return to The Mattress Firm store on Almaden Expressway in San Jose, California. We highly recommend Willis!

Gary was excellant from the Turlock store! He was vert imformative and helped us find the perfect bed for us.

Both staff members were extremely helpful in our situation. Great customer service. Mayra was great! She showed us great options based on what we needed and gave us a great deal. This is the third mattress I've bought from them, and I will continue to do so! Overall, a great experience.

Chris at the Thousand Oaks store was really helpful with my purchase.
And the Lady at the Manteca Store was great at letting my find my perfect mattress.

My return was easy! I was listened to and immediately offered solutions that addressed all my concerns. Reggie at Mattress Firm did not ignore anything I said and seemed only concerned about getting exactly the right mattress for me. Making a large purchase is always nerve racking, but I have felt supported by the service I received.

James was an excellent sales representative. We went in to do comparison shopping and he treated us with respect and was not pushing us into a purchase. We ended up buying a mattress because we found the best deal.

Our sales person Bob was super friendly and helpful. He helped us choose the best mattress for us and for our budget. Excellent customer service! Thanks!

Delivery people were polite and concerned about doing it right.

Everybody at both encinitas locations are awesome! Super friendly and helpful. Will recommend to family friends.

Mr. William did a great job helping us out and explaining the difference between mattresses.

Courtney was very helpful and knowledgeable in helping us select a mattress that addressed our concerns. We would certainly refer our family and friends to Mattress Firm.

Bill fid a great job on explaining all the different products and accessories so we could make a good discussion in our purchase

Straight to the point. The experience was clean and fast. Alex is an awesome guy!

Sales rep was very welcoming and professional