Just as we opened the door to enter, we were pleasantly greeted by staff (Roc), who, with a couple of questions, understood what we were looking for, led us to examples, snd made it easy to choose t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Joseph was so kind, efficient and understanding about our need to return the nectar mattresses and purchase the Sealy in exchange. He made us feel Comfortable and at home in the store, patiently wait... Se mere
Virksomheden har svaret
An absolutely wonderful experience! We are newly married and have had three different handmedown mattresses from family members. We finally had to get our own new mattress, and Oneil was absolutely in... Se mere
Virksomheden har svaret
The gentleman explained different types of mattresses, adjustable bases & brands of mattresses. He was incredibly knowledgeable & has a great sense of humor, too. Not only did I choose a new mattress... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
- Mattress Firm, the nation’s largest mattress retailer, helps solve America’s sleep problems through our family of brands. Every one of our more than 6,000 passionate Sleep Experts® is driven by a common purpose: to improve people’s lives by making better sleep easy™. Whether browsing online or in one of our 2,100+ stores, customers can count on personalized service and advice from our highly trained team to help guide them to the right mattress and bedding products for their unique needs from leading brands such as Tempur-Pedic®, Sealy Posturepedic®, Stearns & Foster®, Purple®, Nectar®, Dreamcloud PressureSmart™, Kingsdown®, Beautyrest®, Serta®, Sleepy’s® and tulo®.
120 Night Sleep Trial
Try your new mattress at home with confidence.
Finding the right mattress takes time. That's why we offer a 120 Night Sleep Trial. Sleep on your new mattress for at least 30 nights to allow your body time to adjust. If it's not the right fit, you may exchange or return your mattress within 120 days of delivery. Our Sleep Experts are also available throughout your trial to help you get the best possible sleep experience.
Kontaktoplysninger
Houston, USA
- (877) 384-2903
- www.mattressfirm.com
Black Friday Sale
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We walked in looking for an affordable…
We walked in looking for an affordable bed for my guestroom. Kimo greeted us immediately and showed us some affordable mattresses. Even got one down that was standing up so we could feel it. We purchased it with along with a bedframe. Had to do some grocery shopping so we came back an hour later and picked it up. Everyone is very helpful and nice and we were very happy with our purchase.
10. november 2026
Besvarelse fra Mattress Firm
Hi,
We are glad you enjoyed your experience at our store! It is wonderful to hear that our team member understood your needs for a guestroom mattress and assisted you by presenting budget-friendly options. Our team aims to be helpful, and we are happy you are satisfied with your new bed and frame.
Best,
Jenna
Professional salesman (Ace)
Professional salesman (Ace), knew exactly what we were looking for. Let us try several beds…..no pushy sales. Explained everything from start to finish
11. november 2026
Besvarelse fra Mattress Firm
Hi Karsen,
We appreciate your feedback regarding your recent visit! We're delighted to hear that you received patient and pressure-free assistance while exploring different options. Thank you for sharing your positive experience with us.
Best,
Jenna
Besvarelse fra Mattress Firm
Hi Barbara,
We are glad to hear that our team member provided such helpful assistance during your visit. Thank you for sharing your positive feedback with us.
Happy sleeping!
Best,
Jenna
Bryan was terrific to deal with! I was impressed!
11. november 2026
Besvarelse fra Mattress Firm
Hi Bill,
We are glad to hear that our team member provided such an impressive and helpful experience during your visit. Thank you for taking the time to share your positive feedback with us.
Best,
Jenna
I was glad to come in and meet the…
I was glad to come in and meet the supervisor, Mrs, Michelle she was direct with me and she took her time to show me the different prices and how I can value my mattress I thank her for her time. She had great customer service experience. She did not have me confused about what to get thank you very much Monica Thompkins.
11. november 2026
Besvarelse fra Mattress Firm
Hi Monica,
We appreciate you taking the time to share your experience! We're so pleased to hear that our supervisor provided helpful service to assist you in finding the right mattress. Thank you for your feedback and support.
Best,
Jenna
Great customer service
All of our questions were answered and we were not rushed Daniel did a great job helping us to pick the mattress that was right for us. At checkout he was very thorough in making sure we knew what was going on
11. november 2026
Besvarelse fra Mattress Firm
Hi Dawn,
Thank you for sharing your experience. It is wonderful to hear that you were able to take your time selecting the right mattress without feeling rushed. We appreciate your feedback and hope you enjoy your new purchase.
Happy sleeping!
Best,
Jenna
Amanda was great to work with
Amanda was great to work with. She was very responsive to all our questions. We originally worked with Randall but he was not working the day we returned to purchase. She was very patient as we considered all options. .
11. november 2026
Besvarelse fra Mattress Firm
Hi Larry,
Thank you for sharing your experience. It is great to hear that you received responsive and patient assistance while exploring your options, even when your original contact was unavailable. We appreciate your feedback regarding the helpful service during your visit.
Best,
Jenna
Brant was great
Brant was great. Very knowledgeable about the beds and very helpful. He even came in on his day off to help us.
11. november 2026
Besvarelse fra Mattress Firm
Hi Eleanor,
We are so pleased to hear that you received such helpful and knowledgeable assistance during your visit. It is wonderful that our colleague went above and beyond to ensure you were well taken care of. Thank you for the five-star rating!
Best,
Jenna
They make things right
Took back Purple mattress that was horrible and purchased Beauty Rest we love. Made a horrible night sleep into a wonderful experience. Marissa was wonderful and did the work without complaining. Leave the advertising hype and depend on the long lasting companies.
12. september 2026
Besvarelse fra Mattress Firm
Hi Joe, we’re so glad Marissa was able to turn a rough mattress experience into a much better one and help you find something you’re genuinely happy with. It’s great to hear the exchange process felt easy and that you’re loving your new Beautyrest. Thanks for the 5-star review and for recognizing the care Marissa put into making things right! - Cheryl
Great customer care and good prices
Was greeted nicely and was asked a lot of questions about preference to find the right fit for our needs. Did not feel rushed to make a decision or pressured. Salesman worked with me to get the best deal with the discounts for the holidays. Overall a good experience.
11. november 2026
Besvarelse fra Mattress Firm
Hi,
We are glad to hear that you had a comfortable, pressure-free shopping experience and that our team member was able to help you find the right fit while securing the holiday discounts. Thank you for sharing your positive feedback with us!
Best,
Jenna
Your salesman, our friend
Your salesman, Zach Martin, was very kind, professional, and honest in representing us.
11. november 2026
Besvarelse fra Mattress Firm
Hi Dena,
Thank you for sharing your experience. It is wonderful to hear that our colleague provided professional service while assisting you. We truly appreciate your positive feedback and the five-star rating.
Best,
Jenna
Incredibly knowledgeable & helpful employee
The gentleman explained different types of mattresses, adjustable bases & brands of mattresses. He was incredibly knowledgeable & has a great sense of humor, too. Not only did I choose a new mattress & adjustable base, I had a good time doing it! Keep this young man, he is awesome. I apologize,I am terrible with names. But I shopped at Mattress Firm on the W. Beltline HWY, Madison, WI.
11. november 2026
Besvarelse fra Mattress Firm
Hi Michelle,
We are glad you enjoyed your experience at our Madison location. We appreciate you taking the time to share your positive feedback about our team member's helpful guidance and knowledge regarding our selection of sleep products. We will certainly share your kind words with the team at that store to recognize their service!
Best,
Jenna
Nathaniel was great
Nathaniel was great! Very professional and no pressure. Would buy from him again. Thank you Nathaniel you did an amazing Job!!! 5/5
11. november 2026
Besvarelse fra Mattress Firm
Hi Ivet,
We are glad you enjoyed your experience with our team member. We appreciate your feedback regarding the pressure-free service, and we look forward to assisting you again!
Best,
Jenna
Don't hesitate... Just do it!
After spending a good bit of money for a mattress at a competitor a few years back, alas, I found myself at the local Mattress Firm in need of a mattress that would give a better night's sleep. Dawn was great and was patient as we narrowed down a great mattress and had us taken care of in no time. I even bought a couple of good pillows to boot. If you want a better mattress go to this Mattress Firm and talk to Dawn. She'll take care of you.
8. november 2026
Besvarelse fra Mattress Firm
Hi Josh, we’re so glad Dawn took the time to narrow down the right mattress for you and made the whole process feel easy and efficient. It’s great to hear you left with a better setup and even found a couple of pillows along the way. Thanks for the 5-star review and for recommending Dawn and the store! - Cheryl
Had some damage on my delivery and the…
Had some damage on my delivery and the sales person atended the issue and promptly scheduled a new delivery.
10. november 2026
Besvarelse fra Mattress Firm
Hello Eric,
We are glad you enjoyed your experience with our quick resolution. We appreciate your feedback regarding our team's prompt help with the delivery issue.
Thank you,
Leo
Fred didn’t push us to the most…
Fred didn’t push us to the most expensive mattress. He listened to us and made recommendations based on our needs.
11. november 2026
Besvarelse fra Mattress Firm
Hi Michael, we’re so glad Fred listened to what you actually needed and focused on finding the right fit instead of pushing the most expensive option. Thanks for the 5-star review and for recognizing his thoughtful approach! - Cheryl
Amazing service with Bill
Amazing service with Bill! He was extremely knowledgeable but not pushy at all!
11. november 2026
Besvarelse fra Mattress Firm
Hi Richard, we’re so glad Bill’s knowledge stood out and that he made the experience feel helpful without any pressure. Thanks for the 5-star review and for taking the time to recognize his service! - Cheryl
Great customer service!!
Great customer service!!! Raymond was very knowledgeable,showed different matress,he Listen to our questions. I would recommended Raymond, eve though he traveled from Hanford to Visalia ...RAYMOND STARES...
8. november 2026
Besvarelse fra Mattress Firm
Hi Federico,
We are glad you had a positive experience thanks to our Sleep Expert, Raymond. We always love hearing about how our team goes above and beyond. We appreciate your recommendation and thank you for sharing.
Best Regards,
Maggie
Besvarelse fra Mattress Firm
Hello,
Thank you for sharing. We're thrilled to hear that Robert was able to assist you during your visit with us. We hope to see you again.
Best,
Maggie
Besvarelse fra Mattress Firm
Hello Debbie,
Thank you for sharing your experience. We are glad to hear that you received professional and helpful assistance during your visit, thanks to Justin.
Best Regards,
Maggie
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