Mattress Firm Anmeldelser 

Matt. the manager was a great.person to work with. super knowledgeable and friendly. will definitely repeat as a customer soley due to Matt. And the product quality and guarantees.

The Tempurpedic mattress doesn't stay put - I was told I could purchase a waffle rug gripper to put between the mattress top and the base. I paid over $100 for one but it did not solve the issue as it has continued to shift off the base. In trying to get Mattress Firm to come back they no showed on 2 consecutive appointment after I had stripped the bed to prepare for those visits. Now it is bing suggested I buy rolls of velcro to try for when they come to reposition the top. My handyman has said he doesn't think this is a good idea because it could cause tearing in the top mattress and the bottom base fabric because the bed has many positions it can be put into and this could compromise the fabric. I asked them if this was an issue and was told "they had heard of it happening" so I then called Tempurpedic to see if this was covered under warranty. They said it was not and asked me what I thought the problem was causing this. I responded I did not know and that was why I was calling them to inquire if they had heard of this problem. She said yes. I then asked what she thought could be done and was told to have the Mattress Firm people check the legs of the base to see if they needed adjustments/tightening or if they were uneven. I then called Mattress Firm back to discuss and they was they would make a note for the upcoming appointment. I bought the velcro for that but will call them back to share what my handyman fears could happen. This is an expensive mattress and if the issue can't be resolve Tempurpedic should replace the top and base under warranty but so far I am left with making phones calls to them and to Mattress Firm and purchasing items to fix the problem. This has been a terrible experience - Mattress Firm people where I purchased everything are very polite and are trying to help but it's been frustrating and time consuming to try to get a resolution. They don't know why the no show appointments happened. I guess I will need to contact Corporate Tempurpedic if this doesn't get resolved.

It was a great experience. They helped me try out several beds until I found the right one.

My rep. was fully informed explaining all manufacturers, pros & cons, and patient.

I highly recommend mattress firm in destin, fl. Judy welcomed us in and helped us pick out the mattress that was right for us. 10 out of 10 in customer service!

Joe was very helpful and informative about the sheet set we purchased. He also left info I asked him to give the people who are delivering our mattress set tomorrow.

Quick service. Very knowledgeable sales person who understood we wanted the mattress for a guest room and kept that in mind when showing us different options.

Very helpful sales rep , very knowledgeable, and very nice , i didnt feel pressured and got me exactly what i needed would definitely recommend

Dennis was great from moment we came through the door

Your rep John made the day. He listened to what I wanted made solid suggestions, and then made the sales experience painless.

Crystal engaged my wife and I from the beginning. Asked what we were after and led us as the expert to what we needed. She truly knows her stuff and was not afraid to use it to help us understand our future purchase

Easy
Good customer service
Well explained
Helped stay in the budget

Our sale representative Prophet was very friendly and knowledgable. He helped us make the right decision and selection for what we were looking for.

Excellent service. Will definitely recommend Jeremy and Mattress Firm to family and friends.

Service was helpful and patient.

My experience was great from the start.
Stephanie greeted us immediately upon entering the store making us feel welcomed. She listened to my needs and provided expert knowledge finding me the perfect mattress.
By far the best service i have received in many years.
Stephanie is truly an asset to the store and the company.

Curtis was helpful and great! Got me what I was looking for

We had a great experience with Lindsey. We were upgrading from a queen to a king mattress and weren’t sure which style mattress would be best for us. She was incredibly nice and showed us all different styles of mattresses and helped us find the perfect mattress for us. We couldn’t thank Lindsey enough, she was super knowledgeable and super personable.

Excellent . The salesperson gave me all the options , was informed , and answered my questions by text after I had left the store . This was very helpful.

Very polite sales rep and helpful recommendations for my mom