Joseph was so kind, efficient and understanding about our need to return the nectar mattresses and purchase the Sealy in exchange. He made us feel Comfortable and at home in the store, patiently wait... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
An absolutely wonderful experience! We are newly married and have had three different handmedown mattresses from family members. We finally had to get our own new mattress, and Oneil was absolutely in... Se mere
Virksomheden har svaret
The gentleman explained different types of mattresses, adjustable bases & brands of mattresses. He was incredibly knowledgeable & has a great sense of humor, too. Not only did I choose a new mattress... Se mere
Virksomheden har svaret
Our sales representative Cathy, in the Saint Cloud office was incredible. Her knowledge and expertise of the individual products helped us decide on exactly what we needed for my 90 year old father. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
- Mattress Firm, the nation’s largest mattress retailer, helps solve America’s sleep problems through our family of brands. Every one of our more than 6,000 passionate Sleep Experts® is driven by a common purpose: to improve people’s lives by making better sleep easy™. Whether browsing online or in one of our 2,100+ stores, customers can count on personalized service and advice from our highly trained team to help guide them to the right mattress and bedding products for their unique needs from leading brands such as Tempur-Pedic®, Sealy Posturepedic®, Stearns & Foster®, Purple®, Nectar®, Dreamcloud PressureSmart™, Kingsdown®, Beautyrest®, Serta®, Sleepy’s® and tulo®.
120 Night Sleep Trial
Try your new mattress at home with confidence.
Finding the right mattress takes time. That's why we offer a 120 Night Sleep Trial. Sleep on your new mattress for at least 30 nights to allow your body time to adjust. If it's not the right fit, you may exchange or return your mattress within 120 days of delivery. Our Sleep Experts are also available throughout your trial to help you get the best possible sleep experience.
Kontaktoplysninger
Houston, USA
- (877) 384-2903
- www.mattressfirm.com
Black Friday Sale
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Mattress Firm
Hi Brett, now that’s a strong endorsement for Bobby! We love hearing he made such a great impression. Thanks for the 5-star review and for giving him a shoutout! - Cheryl
Quentin was courteous
Quentin was courteous, polite, and easy to talk to. He seemed to know his stuff.
13. november 2026
Besvarelse fra Mattress Firm
Hi Clell, we’re glad Quentin made the conversation feel easy and comfortable while still giving you knowledgeable guidance. Thanks for recognizing the way he balanced being approachable with knowing his stuff! - Cheryl
Our sales representative Cathy
Our sales representative Cathy, in the Saint Cloud office was incredible. Her knowledge and expertise of the individual products helped us decide on exactly what we needed for my 90 year old father. The delivery was very professional and went well. Thank you, we will be back.
7. november 2026
Besvarelse fra Mattress Firm
Hi Karen, we’re glad Cathy was able to help you find exactly what your father needed and make the whole process feel easy. It’s also great to hear delivery went smoothly. Thanks for giving Cathy and the Saint Cloud team such a kind shoutout! - Cheryl
Besvarelse fra Mattress Firm
Hi Doyne, we’re happy to hear your salesperson was both friendly and knowledgeable. Thanks for the 5-star review and for taking a moment to share your experience! - Cheryl
Besvarelse fra Mattress Firm
Hi Marshall, thank you for giving Sheila a shoutout! We’re glad she made such a positive impression during your visit and appreciate you taking the time to recognize her service. - Cheryl
Brian was AWESOME
Brian was AWESOME! He was very knowledgeable about everything I had questions about. He is the best salesman I’ve ever dealt with and made the experience one that will bring me back again and again. I will be recommending my family and friends to him.
12. november 2026
Besvarelse fra Mattress Firm
Hi Randi, Brian clearly made your visit a memorable one. We’re happy he was able to answer your questions, share his knowledge, and make the experience feel easy instead of overwhelming. Your recommendation to family and friends means a lot, and we appreciate you recognizing the care he put into helping you! - Cheryl
Drew make experience easy!
Drew made experience easy. No pressure at all. Very knowledgeable of the products. Had did some research before going in and he was so helpful.
13. november 2026
Besvarelse fra Mattress Firm
Hi Lonnie, it’s great to hear Drew made the process simple and pressure-free, especially after you’d already done some research on your own. We’re glad his product knowledge helped you feel more confident in your decision. Thanks for sharing such thoughtful feedback! - Cheryl
Besvarelse fra Mattress Firm
Hi Emelinda, we love seeing such a simple but strong shoutout for Jose! We’re glad he made such a great impression during your visit, and we appreciate you taking the time to recognize him. - Cheryl
Solud Customer Service, Great Matress
We shopped at The Mattress Firm at 95th and Cicero. Leonard was our mattress expert. Super friendly guy. Very relatable. I saw the Stearns & Foster and immediately laid down. We'd been testing Beauty Rests, Tempurpedics and others at HassleLess but weren't blown away. When we laid on the Sterns & Foster, it was like finding the right wedding dress. Leonard gave us some history on the brand and personal testimony. We inquired about platform beds and he steered us toward one that had the essentials butvnot terribly pricey. I feel like he threw every possible discount he could our way as thanks for committing to a larger purchase that day in the store. I would absolutely recommend him as a salesperson. He's old school; takes his time, makes sure everything is correct.. Before it closed, I actually had purchased two twin mattresses for spare bedrooms from The Mattress Firm at another location on 95th Street and was equally well treated and satisfied with the mattresses. To reiterate, I would recommend Mattress Firm, and I would also recommend Leonard in particular. I saw him at 95th and Cicero but it sounds like he works at the Ford City location as well.
13. november 2026
Besvarelse fra Mattress Firm
Hi Sandra, thank you for such a thoughtful review! We’re glad Leonard took the time to really understand what you were looking for, shared his own experience with the Stearns & Foster, and helped you compare options without making the visit feel rushed or pushy. It’s especially meaningful to hear that his patience and attention helped you feel confident about a larger purchase. We truly appreciate your recommendation and your continued support of Mattress Firm! - Cheryl
Customer Consideration
The mattress expert is checking out how to give me the Black Friday discount on a recent purchase as my credit card used for the purchase had to be closed due to fraud and cannot receive the refund which is your usual policy. This situation was discovered today and I trust will be resolved soon.
13. november 2026
Besvarelse fra Mattress Firm
Hi Janet, we appreciate you sharing this with us. We’re glad your Sleep Expert is looking into the Black Friday pricing situation and working to clarify what options may be available. Thank you for your patience while the team reviews it, and we hope everything is resolved smoothly. - Cheryl
Yvonne, was very knowledgeable and cared about the products and did not apply any pressure.
Yvonne, the Sleep Expert was friendly,patient, and thorough. She shared a variety of options
13. november 2026
Besvarelse fra Mattress Firm
Hi Adina, we’re glad Yvonne gave you a patient, knowledgeable, and pressure-free experience while walking you through a variety of options. We appreciate you recognizing the care and attention she brought to your visit! - Cheryl
Was greeted as soon as I walked in
Was greeted as soon as I walked in, and was super helpful helping me and my wife choose a mattress and pillows
11. november 2026
Besvarelse fra Mattress Firm
Hi Nick, being welcomed right away can make such a difference, and we’re glad the team made you and your wife feel taken care of from the start. Thanks for sharing how helpful they were in finding the right mattress and pillows for you both! - Cheryl
Besvarelse fra Mattress Firm
Hi John, we’re happy to hear the team made your visit both timely and professional. Thanks for taking a moment to recognize the service you received! - Cheryl
Great customer service
Lax was an amazing associate and helped me find exactly what my husband and I were looking for at a great price!
13. november 2026
Besvarelse fra Mattress Firm
Hi Breanna, sounds like Lax really listened to what you and your husband were looking for and helped you land on the right fit without losing sight of the price. We appreciate you calling out both the service and value you received! - Cheryl
easy and attentive
wendy and the gang took care of me so well and made the process so easy, even with all of my specificities. thanks so much!!
13. november 2026
Besvarelse fra Mattress Firm
Hi Reese, we love hearing that Wendy and the team were able to work through all of your specific needs and still keep the process simple. Thanks for recognizing the extra care they put into making everything come together smoothly! - Cheryl
Besvarelse fra Mattress Firm
Hi Karen, knowledgeable guidance can make such a difference when there are so many mattress options to sort through. We’re happy to hear your sales representative made a strong impression, and we appreciate the 5-star feedback! - Cheryl
Good experience
Matt was so helpful and really understood what I was looking for. There was no pressure to buy which made for a great experience.
13. november 2026
Besvarelse fra Mattress Firm
Hi CA, we’re so glad Matt took the time to understand exactly what you were looking for and made the experience feel comfortable and pressure-free. Thanks for the 5-star review and for recognizing his helpful approach! - Cheryl
The manager Rod was great to work with
13. november 2026
Besvarelse fra Mattress Firm
Hi Marsha, we’re so glad Rod made your visit such a positive one. Thanks for the 5-star review and for taking the time to recognize how great he was to work with! - Cheryl
The salesman was very knowledgeable and…
The salesman was very knowledgeable and really helped me make a good decision.
13. november 2026
Besvarelse fra Mattress Firm
Hi Cathy, we’re so glad your salesperson used their knowledge to help you feel confident in your decision. Thanks for the 5-star review and for sharing how helpful that guidance was during your visit! - Cheryl
Great salesman, John
Our salesman, John, was very professional and friendly. There was no pressure during the sale. We found the perfect mattress at a reasonable price.
13. november 2026
Besvarelse fra Mattress Firm
Hi Ralph, we’re so glad John made the experience friendly and pressure-free while helping you find the perfect mattress at a price that felt right. Thanks for the 5-star review and for recognizing his professionalism! - Cheryl
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