Mattress Firm Anmeldelser 

Very helpful sales rep , very knowledgeable, and very nice , i didnt feel pressured and got me exactly what i needed would definitely recommend

Dennis was great from moment we came through the door

Your rep John made the day. He listened to what I wanted made solid suggestions, and then made the sales experience painless.

Crystal engaged my wife and I from the beginning. Asked what we were after and led us as the expert to what we needed. She truly knows her stuff and was not afraid to use it to help us understand our future purchase

Easy
Good customer service
Well explained
Helped stay in the budget

Our sale representative Prophet was very friendly and knowledgable. He helped us make the right decision and selection for what we were looking for.

Excellent service. Will definitely recommend Jeremy and Mattress Firm to family and friends.

Service was helpful and patient.

My experience was great from the start.
Stephanie greeted us immediately upon entering the store making us feel welcomed. She listened to my needs and provided expert knowledge finding me the perfect mattress.
By far the best service i have received in many years.
Stephanie is truly an asset to the store and the company.

Curtis was helpful and great! Got me what I was looking for

We had a great experience with Lindsey. We were upgrading from a queen to a king mattress and weren’t sure which style mattress would be best for us. She was incredibly nice and showed us all different styles of mattresses and helped us find the perfect mattress for us. We couldn’t thank Lindsey enough, she was super knowledgeable and super personable.

Excellent . The salesperson gave me all the options , was informed , and answered my questions by text after I had left the store . This was very helpful.

Very polite sales rep and helpful recommendations for my mom

Dwayne who helped us choose the mattress that was right for us, was a great advert for the company, exactly what customer care and attention, with a great personality, is all about.

No pressure, very informative easy to talk too, all around great experience. I would highly recommend this location

Very easy, efficient, and attractive pricing. I bought 4 mattresses. Michael made the whole experience very pleasant!

This is a comprehensive review of my recent experience with Mattress Firm, from pre-sale to post-sale. I visited the Maple Grove store after getting frustrated at local furniture store. Said furniture store had policies that I would not accept.
Of note: So many businesses expect a 5-star review for simply doing their job. To me, 5 stars should be reserved for excellence…above and beyond. This is what I got at Mattress firm.
1. Friendly, knowledgeable help from store manager, Brandon. He had me try several beds, instructing me on how to lie down and what to pay attention to.
2. Pricing and promotions discussion: He was honest and upfront about any promotions or policies. His customer service was outstanding and accomplished what good customer service should: REPEAT customer and referrals. (Note that the furniture store had a “sale” which included a $300 bonus, but upon checkout I learned it was simply a store credit. The presentation was misleading and it hooks you into coming back to the store to buy more.)
3. Upon checkout: Not only was there a lower delivery fee than the other store, it included old mattress removal. The manager also agreed to take the old box spring, and told me to call him if the delivery people would not take it. But wait, there’s more: He waived the delivery fee completely after hearing about my furniture store experience. (Note that the furniture store gave me nothing but excuses on why they had to charge a mattress removal fee.)
4. Signing the agreement: Brandon went through each bullet point and made sure I understood them. This included the 120-day price guarantee policy, which will come later in this review.
5. Delivery: The team was polite and respectful of my home. Removed shoes, walked around my new expensive area rug, made sure my questions were answered. When I asked them to take the box spring, he said he would, but I was his second stop and there was no room in the truck. That’s OK. I called Brandon and he sent a truck on a different day.
6. Post Sale: Saw an ad that my mattress was on sale for $600 less on Veterans Day. I brought my receipt to the store and was promptly refunded $600 plus tax, no questions asked. (other than, how do you like the mattress?)
THIS is customer service. This is what builds loyalty and referrals. I will recommend Mattress firm to all my friends, neighbors and family.

Went in looking for new mattress to help with mine and my wife's back pain and her hip pain and abbie was amazing she was so friendly and patient and had a smile on her face

My customer experience with Luke was excellent😁 He was very patient, knowledgeable, and comforting in my purchase. I had previously shopped at a different MF store and the reception was not as warm or receiving.

Willis did an outstanding job! He was extremely patient, helpful, and attentive throughout our entire experience. He took the time to listen to our concerns, especially regarding my back issues, and made sure he understood our needs.
He explained everything thoroughly and allowed us to try different beds so we could find the one that would best suit my condition. He was very knowledgeable and offered helpful recommendations without making us feel rushed or pressured.
He also went over all the details regarding financing, setup, and delivery, making sure we understood everything.
Thank you, Willis, for your exceptional customer service, kindness, and genuine care. We truly appreciate the time and attention you gave us. You made what could have been a difficult decision a wonderful experience! If we ever need another bed, we will definitely return to The Mattress Firm store on Almaden Expressway in San Jose, California. We highly recommend Willis!