MASA Global Anmeldelser 267

TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Very easy website to use. Simple and clear instructions and I received my information and wallet card just days later. The small amount per month is well worth it to me as I am disabled and usually us... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

we attended a sales luncheon for MASA. the presentation itself took over an hour of endless details That would have been a more effective if it had been condensed to 30 to 45 minutes max. but the wors... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We are looking forward to have this company help us with our needs if and when we need these services. It gives us great peace of mind knowing that we have coverage for these extreme services.

Bedømt til 5 ud af 5 stjerner

I’m impressed so far with the amount of information provided to me fully outlining my coverage. Like life insurance, I’m hoping I’ll never need it, but should the “opportunity” arise, I know I’m prepa... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

Skrevet af virksomheden

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

267 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 52 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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Bedømt til 1 ud af 5 stjerner

Masa insulted me and my husband during their free presentation

I attended a "free presentation " for Masa Access emergency services with Sasha and Darren. First off the food was amazing 5 stars to El Rodeo . This was my 1st ever presentation, as a disabled autistic person these services are critical. Sadly the notes and questions I asked intimidated Darren and created a hostile environment because he wasn't prepared for ACTUAL questions that were qualifying questions taken not only from the presentation but questions reflecting other people's experiences via reviews ,that Sasha tried to deflect by saying Masa has an A+ review on BBB. Well when you read reddit, or read the 1 and 2 star reviews they paint a VERY different experience. I also asked about how they compare to the much MUCH more affordable plans by Airmed Care at $159 per year, Enlo Flight care $40, $50 for a family, Lifeflight is $85 per year and many others. Darren had no answer other than this is just another plan, and we offer other countries, well so do some of these others! They tried doing the scary tactics to us old people, with the "unexpected medical bills" but in Jan 2022 the "No surprise act" was passed to cover us in case of emergency situations.

Sasha did the unthinkable as well. She made atrocious comments about " Schizophrenic people " not checking before making such gross comments, if anyone in the vicinity may have experience..instead 2 parents got to sit through her awful words 8 years after we lost our schizo-affective son to medical malpractice.

Read the 1 and 2 star reviews ,they will tell you everything you need to know about this company. Still not convinced? Go to Glassdoor and Indeed and read what the employees say about working for this company. Even the employees clocked the "scammed nature" of the company.

If the notes of an autistic disabled person intimidated the presenters when they were the ones that handed me the pen and the paper that said "notes" clearly they dont want the business of anyone who's educated, they prey on the weak and feeble. Protect your seniors 💙

2. december 2025
Uopfordret anmeldelse
MASA Global-logo

Besvarelse fra MASA Global

Hi Lisa,

We’re truly sorry for the experience you and your husband had at one of our presentations. What you described does not reflect MASA’s values of care, respect, and support for every person we meet. Your feedback is important, and we take it seriously.
We never want anyone—especially someone seeking clarity about their emergency transportation options—to feel dismissed, intimidated, or disrespected. We’re also deeply sorry for the hurt caused by the comment you mentioned. We appreciate you bringing it to our attention.
We’re reviewing this presentation and addressing the concerns you raised directly with the team involved. We would like to learn more so we can make meaningful improvements. We have tried calling you a few times and left you voice messages in hopes of making things right. If you’re open to it, please contact us at info@masaglobal.com so we can speak with you personally.
Thank you again for helping us be better.

Bedømt til 1 ud af 5 stjerner

High-pressure presentation. Watch out!

High-pressure presentation at lunch was a bit much. Weasel wording in presentation made me want to review data. Web search highlighted the mistruths in the presentation and I didn't buy their insurance policy. It is an insurance policy they sell. Even if they deny it in their presentation. Don't be pressured. Most of the "good" reviews are from people who have NOT used the service. They like the aspect of it reducing worry about ambulance transportation. Who wouldn't? Focus on the people who had problems with the company after signing the contract.

1. december 2025
Uopfordret anmeldelse
MASA Global-logo

Besvarelse fra MASA Global

Thank you for taking the time to share your experience. We’re sorry to hear that the presentation didn’t feel comfortable or clear for you. That’s not the experience we want anyone to have, and your feedback helps us improve how we communicate and support people during these events.

We understand how important it is to feel confident and informed when considering any protection plan. Our goal is always to answer questions transparently, without pressure, so you can make the decision that’s right for you. We’re reviewing your comments with our team to ensure our presentations reflect that standard.

We also want to reassure you and others reading this that many of our reviews and testimonials come from members who have actually used MASA services during real emergencies and chose to share their experiences publicly. Their stories can be found here if you’d like to see them: masaaccess.com/testimonials.

Also, straight from the source, please have a look at what these two members had to say when they needed us the most: https://vimeo.com/889991639/7295495366?fl=pl&fe=sh

If you’d be open to speaking with us directly, we’d appreciate the chance to learn more about your experience and address any concerns.

Thank you again for your feedback.

Bedømt til 5 ud af 5 stjerner

The sad truth about Insurance in 2025.

The hostess was kind, and Lunch was great in lake Geneva, Wisconsin. The MASA representative answered any questions we enquired about.
The recent murder of the CEO @ United Healthcare has senior citizens seeking extra help with paying ambulances costs, and the cheating & lying Medicare advantage policies not paying the total bill. MASA picks up the bill showing special care.

17. november 2025
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Bedømt til 5 ud af 5 stjerner

MASA PROGRAM

The program presenter was very knowledgeable. We have all our doctors approximately 100 miles from our residence. We travel through numerous ambulance districts, therefore not knowing when or where an emergency might occur, I feel like this program fits our needs. All our questions and doubts were promptly addressed

13. november 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Wont pay for claim

Wont pay for claim. Won't listen to my grievances on the phone without arguement. Double talk ....very unhappy and cancelled membership.

20. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Mr Sarabia

Mr. Sarabia’s presentation convinced me that MASA is good to have.
Complaint: I received 3 cards from you. All three misspelled my first name or my last name or both. Correct spelling is:
Gil Escajeda. Please make corrections. Thanks

14. oktober 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Incomplete website and uncooperative staff on email

Decent Red Lobster lunch though waited a while for it. Good presentation. Brady (his last name) should have included a business card or contact info. Did not purchase a plan at the presentation as I wanted to research and shy away from pressure. Should have taken a photo of the application paper with prices as website doesn't list the cost of annual or 5 year plans and website inquiry results in being told to call in for that info. Also wouldn't tell me via email what additional charges I should expect if I sign up. I'm out for now but might attend another seminar some time and start over. I was interested.

28. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing Service at a Fair Price

Earlier this month, my parents & I were treated to a dinner seminar on the benefits of MASA. Hosted by Brian Slay, a sales manager in Texas, the seminar provided a concise overview of the primary benefits associated with being a member of the MASA family. In a nutshell, you'll never have to worry about any unexpected expenses dealing with emergency medical transportation again whether domestically or abroad. Brian did a fantastic job laying out the benefits without being pushy; his presentation laid out the benefits so well that both myself and my parents signed up as lifetime members on the spot. I appreciated that a payment plan is even available to help with the one-time cost of a lifetime membership. And as an added bonus for my parents, grandkids are even covered up to age 14. No one ever wants to have the need of medical transportation, but MASA gives us the peace of mind of not worrying about its cost if we must use it.

9. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Precise and to the point presentation.

9. oktober 2025
Uopfordret anmeldelse
MASA Global-logo

Besvarelse fra MASA Global

Thank you for your feedback, Cindy! We’re glad to hear you found the presentation precise and to the point. We always strive to provide clear and helpful information. We appreciate you taking the time to share your experience!

Bedømt til 5 ud af 5 stjerner

We were introduced to the company in a…

We were introduced to the company in a dinner presentation and it was an excellent presentation and a great presenter. As soon as we signed up and within a short time we received our membership package and ID card welcoming us to the MASA family.

7. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The presentation

The presentation that Mr. Angel Sarabia was the best I have ever experienced. He explained the product with the upmost experience and with a wonderful sense of humor. He was so helpful and convincing. To his presentation. My honey and I became lifetime members. Wonderful investment. Thank you so much.

26. september 2025
Uopfordret anmeldelse
MASA Global-logo

Besvarelse fra MASA Global

Thank you so much for sharing your experience with us, Jim Lopez! We’re thrilled to hear that Mr. Sarabia presentation was not only informative but also engaging and enjoyable. Our goal is to provide clarity and confidence when it comes to understanding the protection MASA offers, and it’s wonderful to know he delivered that for you and your partner.

We’re honored that you chose to become Lifetime Members! Welcome to the MASA family and thank you again for your trust and kind words!

Bedømt til 5 ud af 5 stjerner

My wife and I are new members of MASA…

My wife and I are new members of MASA Global. While we have never used their services, it is a great comfort knowing we are cover if the need arises. We joined with the one time paid in full so we will be covered from now on.
After we joined we received our packet with membership cards, medical ID bracelets and all the information.
I hope we never need their services but are relieved that we have it if needed.

1. september 2025
Uopfordret anmeldelse
MASA Global-logo

Besvarelse fra MASA Global

Thank you for sharing your experience, Steve Feltman! We’re delighted to welcome you and your wife as new MASA Global members. It’s wonderful to know you’ve received your membership packet, cards, and medical ID bracelets — all important tools that ensure you’re prepared should the unexpected happen.

While we hope you’ll never need to use our services, our goal is to give you lasting peace of mind knowing you’re protected. We truly appreciate your trust and your decision to secure lifetime coverage. Thank you for choosing MASA!

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