Mark and Connor came round to replace an upstairs window. Lovely guys, respectful and tidy. Put dust sheets down and installed the window and took the old one away. Window is good quality and solid,... Se mere
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Se, hvad kunderne siger
Great service came out and done the job they said they would very tidy and very pleasant work men can’t thank them enough for fixing somebody else’s problem first class
Virksomheden har svaret
Having shattered one of the glass panes of our bifold doors just before the Easter bank holiday Martindales staff were super efficient in handling all aspects of our claim. From arranging for emergen... Se mere
Virksomheden har svaret
Don and Curtis have replaced a pair of patio doors and a sliding patio door after a burglary. They have done an excellent job. I am very pleased with everything that Martindales have done. Everyone ha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.
Kontaktoplysninger
Union Road, BL2 2HF, Bolton, Storbritannien
- www.martindales.ltd.uk
4,9
Fremragende
1 t anmeldelser
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shattered bifold door glass.
Having shattered one of the glass panes of our bifold doors just before the Easter bank holiday Martindales staff were super efficient in handling all aspects of our claim. From arranging for emergency call out to make safe with in 3 hours of first contacting our insurance company to communicating the status of the repair until the guys came and quickly replaced the defective panel everyone was clear, polite and professional.
A great team effort, thanks.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Mike,
Thank you kindly for taking the time to provide feedback about your experience. It's good to hear everything ran smoothly from the initial call-out right through to the repair being completed, and that the team kept you updated along the way. We'll make sure your feedback reaches everyone involved. Thanks again.
Best regards, The Martindales Team
Don and Curtis have replaced a pair of…
Don and Curtis have replaced a pair of patio doors and a sliding patio door after a burglary. They have done an excellent job. I am very pleased with everything that Martindales have done. Everyone has been really helpful and I am so pleased with the work they have carried out.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Ian,
Thank you for taking the time to leave such positive feedback. It's great to hear Don and Curtis did an excellent job, and that you felt well looked after throughout. We'll make sure your comments are passed on to them. Please don't hesitate to get in touch should you need us in the future.
Best regards, The Martindales Team
Excellent communication by the staff
Excellent communication by the staff, fitted window well. Good service. Overall quality job.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear James,
Thank you for taking the time to leave a review. We're delighted to hear the job was completed to a high standard and that you found our team communicative and professional throughout. If you ever need us again, please don't hesitate to get in touch 😊
Best regards, The Martindales Team
A great days work by the Martindales’…
A great days work by the Martindales’ team. Two very well made and finished bespoke doors were installed by a skilled carpenter. Thank you.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Sarah,
Thank you for taking the time to leave a review. We're really pleased to hear the installation went well and that you're happy with both the quality and finish of the doors. We'll make sure the team receives your feedback. Please don't hesitate to get in touch should you need us in the future.
Best regards, The Martindales Team
Great job
Graham and Ian did a great job on a very large pane. Very professional. Would recommend.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Simon,
Thank you for leaving a review and for mentioning Graham and Ian — we'll be sure to pass your comments on to them. We're pleased to hear the job was completed to a high standard. Thank you for the recommendation, and please don't hesitate to contact us should you need us again.
Best regards, The Martindales Team
Great service came out and done the job…
Great service came out and done the job they said they would very tidy and very pleasant work men can’t thank them enough for fixing somebody else’s problem first class
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear John,
Thank you for taking the time to leave such a positive review. We're delighted to hear the team arrived, carried out the work to a high standard, and left everything neat and tidy. We'll pass your comments on — feedback like this means a great deal. Please don't hesitate to get in touch should you need us again.
Best regards, The Martindales Team
New garage door.
Graham and Ian to put new garage door. Both men were very polite. Got straight on with the job. Quality of his work was excellent aaa+.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Thank you so much for your positive feedback. We're glad Graham and Ian got the job done well and that you're happy with their workmanship. We'll pass your comments on to them both. If you ever need our services again, please don't hesitate to get in touch.
Best regards, The Martindales Team
Mark and Connor window replacement
Mark and Connor came round to replace an upstairs window. Lovely guys, respectful and tidy. Put dust sheets down and installed the window and took the old one away. Window is good quality and solid, would highly recommend this company and would use them again. martindales have two exceptional window fitters - thanks for everything.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Stephen,
Thank you for the great review! We'll be sure to let Mark and Connor know — it's really good to hear they left such a good impression. Respectful, tidy and quality work is exactly what we're about, so it's great to know that came through. We'd be thrilled to assist you again in the future should you ever need us.
Best regards, The Martindales Team
Excellent service
Excellent service - workman turned up on time and did a great job
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Thank you so much for the kind words! We’re thrilled to hear our fitter arrived on time and that you’re happy with the work. If you ever need our services again, please don't hesitate to get in touch.
Best regards, The Martindales Team
Churchills sent a guy to assess my…
Churchills sent a guy to assess my garage for damage to my door. The guy didn’t introduce himself, gave me no feedback and wrongly reported damage to the interior, unrelated to the door, dreadful unprofessional company which has ended up costing me over £500
20. april 2026
Uopfordret anmeldelse
Fantastic workmanship and coordinating…
Fantastic workmanship and coordinating of works with both the manger Harry and Graham the engineer very polite I was kept updated by a Harry and Graham was also polite and cleaned up after himself lovely man
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Paulette,
Thank you for taking the time to write a review! We're so pleased to hear you're happy with the service provided by Harry and Graham and our wider team. We'll be sure to let them know.
Best regards, The Martindales Team
Don and Curtis top job well done
Don and Curtis did a wonderful job replacing my fire damaged windows, even hoover up afterwards, top job xxxx
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Angela,
Thank you so much for this lovely review! We'll make sure Don and Curtis know how much their work is appreciated. We hope your home is feeling back to normal very soon.
Best regards, The Martindales Team
Can’t fault the company
Can’t fault the company, job just completed by a very friendly and helpful man called Graeme. Thanks guys. Well recommended
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Thank you for your feedback, we very much appreciate it.
Our team always strive to be helpful & friendly and we're so glad to hear that this came through. Should you ever need us again in the future, we'd be more than happy to help.
Best regards, The Martindales Team
Excellent service
Graham and Ian were so quick, tidy and efficient. Really friendly and went above and beyond to adjust my door as well as replace the glass. Thank you.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Charley,
Thank you so much for your kind words! We're really pleased to hear that Graham and Ian made such a great impression, going above and beyond is exactly what we aim for. We'll be sure to pass your thanks on to them. If you ever need us again, please don't hesitate to get in touch. 😊
Best regards, Team Martindales
Very Poor Quality and Unprofessional Service
Martindales replaced my doors and windows, but the overall experience was extremely disappointing. Their planning and scheduling were very poor, with severe delays and weak communication throughout.
The quality of workmanship was substandard, and the issue with the replacement lock was particularly shocking. After significant delays, They installed a clearly used, worn‑out, and damaged lock instead of a new one. This is completely unacceptable and unprofessional. I have photographic evidence showing the condition of the lock; however, there is unfortunately no option to attach images here.
Despite charging my insurance around £20,000, the standard of work provided falls far below what is acceptable. Installing a visibly second‑hand lock on a customer’s home demonstrates a blatant disregard for customers and basic standards.
I would not recommend Martindales based on this experience.
29. april 2026
Uopfordret anmeldelse
Thank you to both Graham and Ian for…
Thank you to both Graham and Ian for fitting our new front door and window. Easy communication, everything cleaned up and everything looking great!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Tim,
Thank you so much for taking the time to leave such a lovely review! We're really pleased to hear that Graham and Ian looked after you so well, we'll be sure to pass your kind words on to them. Great communication and a clean, tidy finish are things we always strive for, so it's wonderful to know that came through.
Should you ever need us again in the future, we'd be more than happy to help. Enjoy your new front door and window! 😊
Best regards, The Martindales Team
Don and Curtis are fabulous
Don and Curtis are fabulous! Thanks so much to everyone at Martindales and Direct Line 😊😊😊😊
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Rodney,
Thank you so much for your wonderful review! 😊
We'll be sure to pass your kind words on to Don and Curtis, they'll be delighted to hear this. It's always a pleasure working alongside Direct Line to make sure our customers are well looked after.
We really appreciate you taking the time to share your experience!
Best regards, Team Martindales
Excellent workmanship.
Andy and Tyler couldn’t have been more polite or conscientious. Their workmanship was excellent and the attention to detail is rare to find these days. All in all we could not be more chuffed with the end result.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Mandy,
Thank you so much for taking the time to leave a review. We're glad to hear Andy and Tyler provided a great service and that you're happy with the finished result. We'll be sure to pass on your kind words to them. Hope to work with you again in the future.
Best regards, Team Martindales
First class service 👌🏻
Fantastic workmanship by Tyler and Bailey. Very friendly, personable and completed the task quickly and to a high standard. Can’t fault it!
Thank you gents! 👍🏻🙋🏻♂️👌🏻
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Stuart,
Thank you so much for this wonderful review! 😊 We're absolutely delighted to hear you had such a great experience. We'll be sure to pass your kind words on to Tyler and Bailey — they'll be thrilled to know their hard work and friendly approach made such a great impression. It means a lot to us that you were happy with both the standard of work and the service. We hope to work with you again in the future!
Best regards, Team Martindales
Overcharging and awful service
We had Martindales appointed by insurance company after a break in when we were on holiday. Almost as big crooks as those that broke in and stole our cars.
Poor quality locks fitted and charged us double what locals would do for the better quality locks. Initially refused to supply invoices and only did so under duress.
Avoid at all costs
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Hello Iain,
Firstly, we are sorry to see you had felt the need to leave a 1* review in relation to our service.
We were appointed by your home insurance provider in July 2025 to secure your property on an emergency basis. Our locksmith was with you the same afternoon & quickly secured your home by replacing the barrel & handles on a like-for-like basis, thus returning your home to its pre-loss position. Please be advised that any upgrades to higher quality locks would have been an additional charge, as your insurance policy covers like-for-like only.
We have a pre-agreed fixed price schedule with your insurer & our costs were invoiced in accordance with the same. Once authorised by your insurance company, we were able to share a copy of the invoice with you.
In line with your insurance policy, you made your excess payment & your insurer covered the costs above this amount. Our file was then closed in August 2025.
We apologise again if your feel dissatisfied, but we have acted in accordance with our agreement with your insurer.
Kind regards, Martindales
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