Great communication. Clear emails. They sent people on time and kept me informed the whole way. The job was done very professionally and to a high standard. No mess left afterwards - all materials tak... Se mere
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Se, hvad kunderne siger
A hale storm made holes in our conservatory roof, through Hastings Direct. Martindale's were appointed as repairers. Their workers did a brilliant job in restoring our conservatory back to it's best.... Se mere
Virksomheden har svaret
Gary and Ian did a wonderful job getting my front door operational temporarily before we get a new door fitted. Makes it possible to enter and exit the house now with a pram. Thank you
Virksomheden har svaret
My insurance claim went through Martindales. Very helpful and efficient service. Kept me informed and kept to the agreed fitting date. Aidan & Ryan came early this morning - fitted my new window and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.
Kontaktoplysninger
Union Road, BL2 2HF, Bolton, Storbritannien
- www.martindales.ltd.uk
4,9
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Churchills sent a guy to assess my…
Churchills sent a guy to assess my garage for damage to my door. The guy didn’t introduce himself, gave me no feedback and wrongly reported damage to the interior, unrelated to the door, dreadful unprofessional company which has ended up costing me over £500
20. april 2026
Uopfordret anmeldelse
Fantastic workmanship and coordinating…
Fantastic workmanship and coordinating of works with both the manger Harry and Graham the engineer very polite I was kept updated by a Harry and Graham was also polite and cleaned up after himself lovely man
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Paulette,
Thank you for taking the time to write a review! We're so pleased to hear you're happy with the service provided by Harry and Graham and our wider team. We'll be sure to let them know.
Best regards, The Martindales Team
Don and Curtis top job well done
Don and Curtis did a wonderful job replacing my fire damaged windows, even hoover up afterwards, top job xxxx
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Angela,
Thank you so much for this lovely review! We'll make sure Don and Curtis know how much their work is appreciated. We hope your home is feeling back to normal very soon.
Best regards, The Martindales Team
Can’t fault the company
Can’t fault the company, job just completed by a very friendly and helpful man called Graeme. Thanks guys. Well recommended
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Thank you for your feedback, we very much appreciate it.
Our team always strive to be helpful & friendly and we're so glad to hear that this came through. Should you ever need us again in the future, we'd be more than happy to help.
Best regards, The Martindales Team
Excellent service
Graham and Ian were so quick, tidy and efficient. Really friendly and went above and beyond to adjust my door as well as replace the glass. Thank you.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Charley,
Thank you so much for your kind words! We're really pleased to hear that Graham and Ian made such a great impression, going above and beyond is exactly what we aim for. We'll be sure to pass your thanks on to them. If you ever need us again, please don't hesitate to get in touch. 😊
Best regards, Team Martindales
Very Poor Quality and Unprofessional Service
Martindales replaced my doors and windows, but the overall experience was extremely disappointing. Their planning and scheduling were very poor, with severe delays and weak communication throughout.
The quality of workmanship was substandard, and the issue with the replacement lock was particularly shocking. After significant delays, They installed a clearly used, worn‑out, and damaged lock instead of a new one. This is completely unacceptable and unprofessional. I have photographic evidence showing the condition of the lock; however, there is unfortunately no option to attach images here.
Despite charging my insurance around £20,000, the standard of work provided falls far below what is acceptable. Installing a visibly second‑hand lock on a customer’s home demonstrates a blatant disregard for customers and basic standards.
I would not recommend Martindales based on this experience.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Hello Mohammad
Thank you for your review.
Firstly, we are sorry to see that you felt disappointed with our service.
Whilst the initial locks were ordered specifically for your property, we realise you felt unhappy & our branch manager contacted you to attend & discuss the issues in person. We have since acted to make this right, which has involved a return visit to swap the locks.
We have also referred redecoration aspects to your home insurance provider to be carried out by a suitable contractor.
We remain in contact with your insurer to address any ongoing queries.
Kind regards, Martindales
Thank you to both Graham and Ian for…
Thank you to both Graham and Ian for fitting our new front door and window. Easy communication, everything cleaned up and everything looking great!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Tim,
Thank you so much for taking the time to leave such a lovely review! We're really pleased to hear that Graham and Ian looked after you so well, we'll be sure to pass your kind words on to them. Great communication and a clean, tidy finish are things we always strive for, so it's wonderful to know that came through.
Should you ever need us again in the future, we'd be more than happy to help. Enjoy your new front door and window! 😊
Best regards, The Martindales Team
Don and Curtis are fabulous
Don and Curtis are fabulous! Thanks so much to everyone at Martindales and Direct Line 😊😊😊😊
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Rodney,
Thank you so much for your wonderful review! 😊
We'll be sure to pass your kind words on to Don and Curtis, they'll be delighted to hear this. It's always a pleasure working alongside Direct Line to make sure our customers are well looked after.
We really appreciate you taking the time to share your experience!
Best regards, Team Martindales
Excellent workmanship.
Andy and Tyler couldn’t have been more polite or conscientious. Their workmanship was excellent and the attention to detail is rare to find these days. All in all we could not be more chuffed with the end result.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Mandy,
Thank you so much for taking the time to leave a review. We're glad to hear Andy and Tyler provided a great service and that you're happy with the finished result. We'll be sure to pass on your kind words to them. Hope to work with you again in the future.
Best regards, Team Martindales
First class service 👌🏻
Fantastic workmanship by Tyler and Bailey. Very friendly, personable and completed the task quickly and to a high standard. Can’t fault it!
Thank you gents! 👍🏻🙋🏻♂️👌🏻
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Stuart,
Thank you so much for this wonderful review! 😊 We're absolutely delighted to hear you had such a great experience. We'll be sure to pass your kind words on to Tyler and Bailey — they'll be thrilled to know their hard work and friendly approach made such a great impression. It means a lot to us that you were happy with both the standard of work and the service. We hope to work with you again in the future!
Best regards, Team Martindales
Overcharging and awful service
We had Martindales appointed by insurance company after a break in when we were on holiday. Almost as big crooks as those that broke in and stole our cars.
Poor quality locks fitted and charged us double what locals would do for the better quality locks. Initially refused to supply invoices and only did so under duress.
Avoid at all costs
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Hello Iain,
Firstly, we are sorry to see you had felt the need to leave a 1* review in relation to our service.
We were appointed by your home insurance provider in July 2025 to secure your property on an emergency basis. Our locksmith was with you the same afternoon & quickly secured your home by replacing the barrel & handles on a like-for-like basis, thus returning your home to its pre-loss position. Please be advised that any upgrades to higher quality locks would have been an additional charge, as your insurance policy covers like-for-like only.
We have a pre-agreed fixed price schedule with your insurer & our costs were invoiced in accordance with the same. Once authorised by your insurance company, we were able to share a copy of the invoice with you.
In line with your insurance policy, you made your excess payment & your insurer covered the costs above this amount. Our file was then closed in August 2025.
We apologise again if your feel dissatisfied, but we have acted in accordance with our agreement with your insurer.
Kind regards, Martindales
Very professional
Very professional, prompt and friendly service.
Well recommended and use their suvice in the future.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Thank you for your kind feedback, we really do appreciate it.
It's wonderful to know that our service met your expectations and that you would both recommend Martindales Ltd and return to us in the future. We would very much welcome working with you again if you should ever need us.
Best regards,
Team Martindales
Very good standard of work
Graham was very polite, and professional and his work was of a very good standard. I am very happy with my new back window and back door and the repairs to my front door.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Jo,
We're thrilled you're happy with the service we provided and that you're pleased with your new back door and window and the repairs to your front door.
Thank you very much for taking the time to provide your feedback, we really appreciate it and we'll also pass this on to Graham.
Best regards, Team Martindales
Would recommend unreservedly
Andrew and his colleague replaced our front door that had been damaged during an emergency service call out having previously been authorised by our insurers to assess the case. On each occasion their service was excellent at what was a very difficult time for us - not only did they have the technical skills to do a perfect job and punctual they also showed great sensitivity to a recently bereaved family.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Thank you so much for taking the time to share your review.
We’re truly sorry for the circumstances, and it means a great deal to hear that Andrew and the team were able to support you with your door replacement in a sensitive and understanding manner during what must have been a very difficult time.
We’ll make sure your feedback is shared with them, as it will be very much appreciated.
Thank you again for your recommendation.
Best regards, Martindales Ltd.
I would use this company again
Sadly due to a burglary my insurance company recommend Martindales to replace our door.
I would concider this company for future work.
Every member of the workforce from the office staff, the surveyor and the fitters, made me feel like a valued customer.
The standard of work exceeded my expectations.
They were faultless.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Amanda,
Thank you kindly for taking the time to provide your feedback, it's very much appreciated.
We're sorry about the circumstances, but very pleased you're happy with the service we provided for the replacement of your door.
Should you need any assistance in the future, please don't hesitate to get in touch.
Best regards, Team Martindales
Don and Curtis
Don and Curtis, very efficient service, window panel fitted when others said it couldn't be done, the guys saved me a wedge, thanks guys
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Andrew,
We're thrilled you're happy with the service we provided and that you're pleased with your window panel.
Thank you very much for taking the time to provide your feedback, we really appreciate it.
We'll also let Don & Curtis know.
Best regards, Team Martindales
Don & Curtis just replaced our glass in…
Don & Curtis just replaced our glass in the patio doors, service very good cannot fault them
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Wayne,
Thank you so much for taking the time to provide your feedback, it's very much appreciated.
We're so pleased you're happy with the service we provided upon the replacement of your patio door glass.
We'll be sure to let Don & Curtis know too.
Best regards, Team Martindales
Don and Curtis
Don and Curtis did a very professional job replacing our garage door after a break in. They were very polite and explained everything in detail. They tidied up and took away the old damaged door and frame. Would definitely recommend them.
Anne and Ross
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Anne & Ross,
We're so pleased you're happy with the service we provided for the replacement of your damaged garage door.
Thank you kindly for taking the time to provide your feedback, we really appreciate it.
We'll also be sure to let Don & Curtis know.
Best regards, Team Martindales
10/10 experience all round.
Really great experience with Martindales, lovely guy who came and measured up, gave me all of my options and was completely honest about what he recommends and why. Then 2 fabulous fitters who were polite, friendly and professional and got the job done quickly to a very high standard - super happy with my new composite front door and door frame - also got a random refund as the work costed less than originally quoted which is very honest and good of them, the quote was cheaper than everywhere else to begin with so a refund was quite the treat! 10/10 service great company.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Caryss,
We're thrilled to hear you had a positive experience with Martindales Ltd re: the supplying & fitting of your new composite door.
We always endeavour to provide a friendly, efficient & professional service and we're really happy to hear that you experienced this.
Thank you very much for taking the time to provide your feedback.
Best regards, Team Martindales
Matt and Jim were great
Matt and Jim were great, very friendly and professional - left the area spotless when finished and did a great job on the door.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Martindales Limited
Dear Glenn,
Thank you very much for taking the time to provide your feedback.
We're really pleased to hear you had a positive experience with Martindales Ltd and we'll let Matt & Jim know to keep up the good work!
Best regards, Team Martindales
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