Their customer service is top notch. Great communication and they very empathetic toward the issue that I have regarding the product got slightly damaged during postage. They offer me three options i... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am not one to typically leave public reviews as I like to offer opportunities for companies to rectify their mistakes without impacting the reputation of their brand. However, I was incredibly disap... Se mere
The 3 bags ordered together were sent separately and took up to 2 months to arrive. Very bad quality product. Far too expensive for what it is. Hopeless return policy as customer ends up paying m... Se mere
I absolutely love this brand of makeup bags! I ordered one and the colour is perfect, while the quality is amazing. The way the zip opens the bag out fully makes it so practical — all of my makeup sta... Se mere
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 73 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cute and functional makeup bag!
I purchased the Saly makeup bag and it is my new favorite purchase! The hot pink color is stunning and it has so much room - easily fits all of my makeup plus some! Exactly what I was looking for! The perfect everyday + travel make up bag! An easy 10/10 for me!
Good attitude and attention to customers
I was happy with the attitude and attention given by this company. They stood behind their product and was able to resolve my query efficiently. Will shop here again!
Shipping was so quick and I couldn’t be…
Shipping was so quick and I couldn’t be happier with my bag! Perfect size and quality is amazing!
Average customer service, did eventually help me after spamming on email and social media
Updating my review from a 1 star to a 3 star to reflect that Maison Minimalist did end up issuing me a refund but that was only after leaving a bad review here and commenting on their social media posts. The time I had to spend doing this I will never get back when they really should have just don’t the right thing in the first place. Their attitude was still “not our problem”’when I was asking for help and I would have expected better service from a small business. I actually purchased from them on purpose instead of Amazon as I wanted a high quality product and to support a small business but unfortunately will not be taking this approach again. I do thank you for eventually issuing the refund but you really could have had better customer service. I also suggest you use a different courier provider in the UK as Evri are well known to be problematic.
_________________________
I have had a terrible experience with this company I do not recommend buying off them. Firstly, I pre ordered a product which shipped on time but the shipping was very slow and took 10 days. Then the item was delivered and they left the item outside my house where it was stolen and Maison Minimalist have not been helpful at all re sending me the product which I need for up coming travel. They are refusing to help me, and I expect me to organise the dispute with the shipping company myself. I would expect them to handle this on my behalf and send me the product again. Their excuse for not helping was that they “ship worldwide so have no control”???? This does not make any sense. What a joke. Do not order from them

Besvarelse fra Maison Minimalist
LOVE!
After seeing an ad on Instagram, I got the Bella Makeup Bag and I'm in love!! The bag feels very premium, and it fits a lot which makes it perfect for travelling. The only small issue was a few days delay in shipping due to the holiday rush, but the customer service team was exceptional. They were very helpful and efficient in tracking my order, providing timely updates and peace of mind
I love new makeup bag
I love new makeup bag. I will be easy to keep clean with leather material and it roomy enough for all I need for traveling. I love bag ❤️
Product Replacement
Our package got stolen off of our porch, and Maison Minimalist kindly offered to provide a replacement product. Great customer service.
Big thank you to Chelsea for all her…
Big thank you to Chelsea for all her help with my order and quick email responses !!
I will definitely shop with maison Minimalist again !!!
Leslie in BC
Cosmetic organizer horrendous quality
Edit: the company offered me a refund for my purchase. I am amending my review from 1 star to 2 star for their customer service.
Cosmetic organizer quality is horrendous. Literal dollar store/shein quality for 80$ (CAD). Could have gotten the exact same horrible quality for a fifth of the price at least. Do not recommend. It also came with random white/discoloration spots when it was supposed to he a homogenous color.

Besvarelse fra Maison Minimalist
I don’t recommend this product the…
I don’t recommend this product the handle of my bag broke after 2 months I barely used it. I have contacted customer service the told me i have to pay $10 to get a replacement. The material is very low quality.
I would buy it again and again
In love with the quality and design of the products, beautiful and practical at the same time! I would buy it again and again
I love the Bella Make up bag
I love the Bella Make up bag, the materials are high quality and it’s perfect to store and organise all my makeup at home but also for every vacation 🥰✨ you should definitely give it a try !
Excellent
Excellent! I really like the design! It is very comfortable and high quality! Every woman should have one such cosmetic bag! ❤️
Produkt nie ausgeliefert/ Das Unternehmen reagiert nicht auf…
Das Unternehmen reagiert nicht auf Emails, und auch nicht auf Kommentare bei Instagram. Wenn ich mein Produkt nicht in den nächsten 3 Tagen erhalte, werde ich wegen Betrugs vorgehen. Bloß nicht dort einkaufen- ich wünschte ich hätte die Bewertungen vorher gelesen.

Besvarelse fra Maison Minimalist
Awful Product Quality - Fake Marketing
Awful, cheap looking, poor quality product. Exactly per the previous two reviews. Totally different to Instagram images and video, and impossible to get in touch to request a refund. Reviews on Instagram and on their website all fake.
Waste of money and time. Definitely do NOT recommend, and honestly Instagram shouldn't allow them to sell.
SALY makeup bag
I bought the SALY makeup bag. The quality of the zip isn’t great. And it needs two zippers that meet in the middle in order to close it more effectively, given how it opens out. It’s also not as capacious as the Instagram video suggests - the video doesn’t show it close around the mound of things in there, you just see it closing, not its contents.

Besvarelse fra Maison Minimalist
Shocking customer service. 0 Stars!!!!
If I could give 0 stars I would.
Complete scam of a company.
I wish I could upload photos here so you could see.
Honestly it’s so bad it’s funny.
They don’t reply to messages or emails.
They take AGES for delivery.
And the product is so poor.
Seam exposed, material damaged and creased. It couldn’t be further from the photos and videos they post.
I wish I would’ve checked reviews first on here.
If you look at the instagram photo no comments are allowed or truthful. I commented and they delete it.
I have reported to instagram as it is a scam they are deceiving customers.
Scamming people out of hard earned money- lowest of the low.
Further update:
Shocking customer service.
I have tried to raise the issue with them regarding the shocking quality - I did this politely via instagram messenger. They ignored and then blocked.
What has also become apparent is that they have blocks on their photos for any comments which have words like refund and scam.
A relative then left comments and they were also blocked.
I have checked their Facebook and tik Tok and it’s all the same, I feel stupid for being scammed as it now appears so obvious they are a sham of a company. But I will not cease until I receive a response and ensure I stop as many others being scammed as possible.
I have honestly never dealt with such a scam of a company.
AVOID AT ALL COSTS.

Besvarelse fra Maison Minimalist
Horribly poor quality
Horribly poor quality - nothing like the glam website or instagram ads. What turned up is so cheap it’s not even funny. Then when I tried to return it they asked me to pay for my own return shipping and charge a 5% restocking fee! TOTAL RIP OFF
They never delivered my item to me-…
They never delivered my item to me- USPS confirmed in writing that it was not delivered to the right address. They refused to refund it. So they stole my money and gave me nothing in return. I’ll be filing a claim with my credit card company but do not buy from them!

Besvarelse fra Maison Minimalist
Good Quality for Price
I saw an ad for the royale jewellery case and decided to buy. I received a discount code on top of the 30% off sale so only paid £25 with free shipping. I was a little dismayed when the tracking updated and showed it was coming from China. I paid for the case on 06/07/2022 and received it this morning (19/07/2022) so a fairly reasonable timeframe. The tracking was fairly slow to update but it was there.
The case itself is alright quality. There are a few bits hanging off that look a bit like they came off a hot glue gun but they are fairly easy to remove. The case easily fits my long earrings, however it is slightly too small for my necklaces.
Overall, I would say that its probably worth the money if you get it in the sale (and use maison15 for an added discount).
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