Maison Minimalist Anmeldelser 

132
TrustScore 3 ud af 5

3,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Their customer service is top notch. Great communication and they very empathetic toward the issue that I have regarding the product got slightly damaged during postage. They offer me three options i... Se mere

Bedømt til 1 ud af 5 stjerner

The 3 bags ordered together were sent separately and took up to 2 months to arrive. Very bad quality product. Far too expensive for what it is. Hopeless return policy as customer ends up paying m... Se mere

Bedømt til 5 ud af 5 stjerner

I absolutely love this brand of makeup bags! I ordered one and the colour is perfect, while the quality is amazing. The way the zip opens the bag out fully makes it so practical — all of my makeup sta... Se mere

Bedømt til 1 ud af 5 stjerner

Extremely poor, no email communication sent multiple emails requesting a returns number or authority. Don’t get any response at all. Now apparently out of time to return the item based on their return... Se mere

Virksomheden har svaret


Kontaktoplysninger

3,2

Middel

TrustScore 3 ud af 5

132 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 73 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,2

Alle anmeldelser

(132)

41 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

If I could give zero stars

If I could give zero stars, I would! Multiple issue with this company! Slow shipping! Item originated out of California and took 12 days just to leave their facility and arrive at their shipping partner. I purchased the Kayla jewelery organizer for my 20yo daughter. It didn't arrive on time, I would have been emarrased to give it to her if it had! Cheap plastic product, better suited to a Barbie Doll house than anyone's dresser. Scratches in the plastic and the drawer pulls are plastic painted gold and very poorly at that. Chelsea T. has informed me it must be returned to Canada (with tracking) even though it was sent from California. They will take 5% for restocking. The whole product isn't worth 5% of what I paid so I'm sure that just covers their original purchase. I wish I had read these reviews before buying from this terrible company. Please do not give them your money! You can find better murchandise at your local Dollar Store!

31. december 2024
Uopfordret anmeldelse
Maison Minimalist-logo

Besvarelse fra Maison Minimalist

We’re sorry to hear that your experience did not meet expectations, and we truly regret the frustration this situation caused. 😔

After receiving your email in early January 2025, our team responded promptly to apologize for the shipping delay and asked for photos so we could better understand the issue. Once the photos were reviewed, we offered several solutions to help resolve the matter, including a partial refund if you preferred to keep the item or the option to return it in accordance with our return policy.

We always strive to provide quality products and positive customer experiences, and it is never our intention to send damaged items. While issues can occasionally occur during shipping or handling, we make every effort to resolve them quickly and fairly.

If you would still like to revisit this matter, our support team would be more than happy to assist you. 🙏

Bedømt til 5 ud af 5 stjerner

Limited Edition Maisie Make-up bag

Ordered the Maison Make-up bag in baby blue (limited edition) I contacted Customer Service to enquire about delivery.
It was ordered just before Christmas so I figured it was probably the Christmas Post rush.
I immediately got a email reply from Chelsea T assuring me that it had been dispatched and that she would keep an eye on the Tracking and notify me of any updates.

I actually got the package a few days later and am very pleased with the bag too.
Beautiful colour, it’s roomy so doesn’t squash all my make-up, zip is easy to do up and it looks as though it can be wiped clean should I get it dirty.

So 10/10 from me for both product and service.

27. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I LOVE my saly makeup bag!

I LOVE my saly makeup bag!! It’s so easy to travel with. I love how spacious it is when i travel with my maison saly makeup bag i don’t need to take extra makeup pouch 💗💗

2. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

High quality, no defects, and very beautiful bags!

I tried the SALY Makeup Bag from Maison Minimalist and I'm absolutely obsessed with it! The quality is insanely good, no defects, and the bag has so many compartments to put my makeup in. I'm very happy with my order, and I look forward to shopping with them again soon!

31. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Wish I hadn’t placed an order with this…

Wish I hadn’t placed an order with this company.
I bought 2 SALY make-up travel bags and 2 SALY large make-up and hair travel bags costing a total of £74.85. Both the large bags are faulty and the quality of the products are not worth the money to the point I was too embarrassed to give them as Christmas presents as originally planned.
If I want to return the items (even though faulty) I have to do at my own expense plus they deduct a 5% admin fee. Also returns have to be sent to Canada even through the return address on the delivery label is in the uk.
I put a negative comment against one of their instagram posts and now they have blocked me which has lead me to believe that all their positive comments are fake.

24. december 2024
Uopfordret anmeldelse
Maison Minimalist-logo

Besvarelse fra Maison Minimalist

Hi Deborah,

We're really sorry for the delays in getting back to you — and we understand how frustrating this experience must have been, especially around the holidays.

We just wanted to clarify that a replacement for the faulty items was sent on 01/05/2025, and tracking shows it was delivered on 01/14/ 2025. We're glad we were able to get that resolved for you, and we truly appreciate your patience while we sorted it out.

We’re a small team doing our best, and feedback like yours helps us improve both our products and service. If there’s anything still unresolved, please don’t hesitate to reach out to us directly — we’re here to help.

Thank you again,
The Maison Minimalist Team

Bedømt til 5 ud af 5 stjerner

Medium Saly is fabulous!

I purchased the medium Saly for myself...I find it to be the perfect size, fits all of my cosmetic items and zips easily to put in my suitcase. I like it so much that I bought one for each of my daughters, and two as holiday gifts. I would definitely recommend this item. PS - no one paid me to write this review, these are my own words and opinions.

6. november 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I honestly think the reviews are…

UPDATE: Got offered a partial refund to change my review. I didn’t take this sort of bribe. I also got requested more info from trustpilot in order to verify my review. Seems like another attempt by the company to get my review removed.

Original review: I honestly think the reviews are bought. I bought this product really excited about it and the space and structure of the make up bag seemed unique to me. I was given no delivery information and tried to contact customer care. It’s been three days since I wrote into the chat option and haven’t heard anything back. The product arrived today from Hong Kong address. It’s poor quality and really seems like it would cost them €1 to make. Don’t buy it.

6. november 2024
Maison Minimalist-logo

Besvarelse fra Maison Minimalist

Hi Aoife,

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We want to clarify that we value our customers' honest opinions and work hard to ensure everyone is satisfied with their purchase.

I understand your frustration with the lack of communication. We apologize for the delay in getting back to you. Our team strives to respond as quickly as possible, but we sometimes experience high volumes. We also offered a partial refund as a way to resolve the situation, but we respect your decision not to accept it.

We would love the opportunity to make this right and improve your experience. Please feel free to reach out to us directly at info@maison-minimalist.com if you would like to discuss this further. We're committed to ensuring our customers have the best experience possible with us.

Thanks again for your patience and for taking the time to leave a review.

Best regards,
Maison Minimalist

Bedømt til 5 ud af 5 stjerner

Super cute perfection


This Saly bag I purchased in all sizes. The small one is just perfect and one of my first orders. I loved it so much I reordered another. So practical and can fit so much in there. This one is small enough to throw into your bag if you like to make sure you have a little of everything with you. It also looks so minimalistic and stylish. This one I am using for my gua sha kit!

25. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I just love it!

The best makeup bag ever. I ordered one for myself and one for my mom as a gift. She also fell in love with the make-up bag. I also have one in a larger size. The larger size is well suited for weekend trips. This makeup bag is incredibly convenient and makes everyday life easier and of course good-looking!

27. september 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Issue eventually resolved

Bag handle broke within 6 months. Customer service is non existent despite several emails.

**update - reached out over Instagram and was sent a replacement very quickly. Issue was rectified and seems to be of good quality and has held up. Happy with the product.

27. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

SALY MINI TRAVEL MAKEUP BAG

Absolutely love this makeup bag. I have a bigger version for cosmetics but this one is ideal size for my everyday makeup. I'd actually been looking for a smaller one for quite some time so was very happy to find this one. I love the way it folds out so you can see everything straight away. It arrived super quick too with excellent tracking information. Thankyou so much

27. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My Favorite Makeup Bag!!

I love this makeup bag so much that I ordered more for gifts! Love how it lays flat to easily see all of my products/tools and that it has pockets and a zippered pouch inside and one on the outside too. Zips up easily and stores so well in my suitcase.

23. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I ordered the blush pink small makeup…

I ordered the blush pink small makeup bag. Wow. I’m delighted. It came in time for my trip away & I can’t wait to use it. Perfect size for my makeup & I will be purchasing the next size up. I may go for the black as I think it will set it off perfectly.
Thank you.

12. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I purchased 2 bags in different colours…

I purchased 2 bags in different colours and one of them had a large crease, i immediately contacted CS who got back to me quickly with 3 options. Great correspondence from the team. I’m very happy with my bags now as my complaint was resolved speedily.

6. september 2024
Uopfordret anmeldelse

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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