Their customer service is top notch. Great communication and they very empathetic toward the issue that I have regarding the product got slightly damaged during postage. They offer me three options i... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The 3 bags ordered together were sent separately and took up to 2 months to arrive. Very bad quality product. Far too expensive for what it is. Hopeless return policy as customer ends up paying m... Se mere
I absolutely love this brand of makeup bags! I ordered one and the colour is perfect, while the quality is amazing. The way the zip opens the bag out fully makes it so practical — all of my makeup sta... Se mere
Extremely poor, no email communication sent multiple emails requesting a returns number or authority. Don’t get any response at all. Now apparently out of time to return the item based on their return... Se mere
Virksomheden har svaret
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 73 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
If I could give zero stars
If I could give zero stars, I would! Multiple issue with this company! Slow shipping! Item originated out of California and took 12 days just to leave their facility and arrive at their shipping partner. I purchased the Kayla jewelery organizer for my 20yo daughter. It didn't arrive on time, I would have been emarrased to give it to her if it had! Cheap plastic product, better suited to a Barbie Doll house than anyone's dresser. Scratches in the plastic and the drawer pulls are plastic painted gold and very poorly at that. Chelsea T. has informed me it must be returned to Canada (with tracking) even though it was sent from California. They will take 5% for restocking. The whole product isn't worth 5% of what I paid so I'm sure that just covers their original purchase. I wish I had read these reviews before buying from this terrible company. Please do not give them your money! You can find better murchandise at your local Dollar Store!

Besvarelse fra Maison Minimalist
Limited Edition Maisie Make-up bag
Ordered the Maison Make-up bag in baby blue (limited edition) I contacted Customer Service to enquire about delivery.
It was ordered just before Christmas so I figured it was probably the Christmas Post rush.
I immediately got a email reply from Chelsea T assuring me that it had been dispatched and that she would keep an eye on the Tracking and notify me of any updates.
I actually got the package a few days later and am very pleased with the bag too.
Beautiful colour, it’s roomy so doesn’t squash all my make-up, zip is easy to do up and it looks as though it can be wiped clean should I get it dirty.
So 10/10 from me for both product and service.
10/10 recommend the makeup bags
10/10 recommend the makeup bags ! I’ve traveled so much this year and not one tear rip or smudge or scratch or marks on the saly makeup bag!!
I LOVE my saly makeup bag!
I LOVE my saly makeup bag!! It’s so easy to travel with. I love how spacious it is when i travel with my maison saly makeup bag i don’t need to take extra makeup pouch 💗💗
High quality, no defects, and very beautiful bags!
I tried the SALY Makeup Bag from Maison Minimalist and I'm absolutely obsessed with it! The quality is insanely good, no defects, and the bag has so many compartments to put my makeup in. I'm very happy with my order, and I look forward to shopping with them again soon!
Really love the saly-bag
Really love the saly-bag, it’s a must ! Specially when its pink 🙈🌸
Wish I hadn’t placed an order with this…
Wish I hadn’t placed an order with this company.
I bought 2 SALY make-up travel bags and 2 SALY large make-up and hair travel bags costing a total of £74.85. Both the large bags are faulty and the quality of the products are not worth the money to the point I was too embarrassed to give them as Christmas presents as originally planned.
If I want to return the items (even though faulty) I have to do at my own expense plus they deduct a 5% admin fee. Also returns have to be sent to Canada even through the return address on the delivery label is in the uk.
I put a negative comment against one of their instagram posts and now they have blocked me which has lead me to believe that all their positive comments are fake.

Besvarelse fra Maison Minimalist
Medium Saly is fabulous!
I purchased the medium Saly for myself...I find it to be the perfect size, fits all of my cosmetic items and zips easily to put in my suitcase. I like it so much that I bought one for each of my daughters, and two as holiday gifts. I would definitely recommend this item. PS - no one paid me to write this review, these are my own words and opinions.
I honestly think the reviews are…
UPDATE: Got offered a partial refund to change my review. I didn’t take this sort of bribe. I also got requested more info from trustpilot in order to verify my review. Seems like another attempt by the company to get my review removed.
Original review: I honestly think the reviews are bought. I bought this product really excited about it and the space and structure of the make up bag seemed unique to me. I was given no delivery information and tried to contact customer care. It’s been three days since I wrote into the chat option and haven’t heard anything back. The product arrived today from Hong Kong address. It’s poor quality and really seems like it would cost them €1 to make. Don’t buy it.

Besvarelse fra Maison Minimalist
Super cute perfection
This Saly bag I purchased in all sizes. The small one is just perfect and one of my first orders. I loved it so much I reordered another. So practical and can fit so much in there. This one is small enough to throw into your bag if you like to make sure you have a little of everything with you. It also looks so minimalistic and stylish. This one I am using for my gua sha kit!
I just love it!
The best makeup bag ever. I ordered one for myself and one for my mom as a gift. She also fell in love with the make-up bag. I also have one in a larger size. The larger size is well suited for weekend trips. This makeup bag is incredibly convenient and makes everyday life easier and of course good-looking!
Issue eventually resolved
Bag handle broke within 6 months. Customer service is non existent despite several emails.
**update - reached out over Instagram and was sent a replacement very quickly. Issue was rectified and seems to be of good quality and has held up. Happy with the product.
Great bag
Great bag, good capacity and easy to access everything.
SALY MINI TRAVEL MAKEUP BAG
Absolutely love this makeup bag. I have a bigger version for cosmetics but this one is ideal size for my everyday makeup. I'd actually been looking for a smaller one for quite some time so was very happy to find this one. I love the way it folds out so you can see everything straight away. It arrived super quick too with excellent tracking information. Thankyou so much
My Favorite Makeup Bag!!
I love this makeup bag so much that I ordered more for gifts! Love how it lays flat to easily see all of my products/tools and that it has pockets and a zippered pouch inside and one on the outside too. Zips up easily and stores so well in my suitcase.
I think I might just have found the…
I think I might just have found the perfect make up pouch for all my toiletries needs.
I ordered the blush pink small makeup…
I ordered the blush pink small makeup bag. Wow. I’m delighted. It came in time for my trip away & I can’t wait to use it. Perfect size for my makeup & I will be purchasing the next size up. I may go for the black as I think it will set it off perfectly.
Thank you.
I purchased 2 bags in different colours…
I purchased 2 bags in different colours and one of them had a large crease, i immediately contacted CS who got back to me quickly with 3 options. Great correspondence from the team. I’m very happy with my bags now as my complaint was resolved speedily.
Amazing
Amazing. Perfect size and fits my Dyson airwrap perfectly
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