Didn't enjoy being with this company at all. Found getting in touch difficult, the website unhelpful and general customer service far less than expected. When they put their charges up (which are hi... Se mere
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Se, hvad kunderne siger
Hello, I am Carolyn Stewart. A very busy Supply Teacher. Been with this company since 2017. I get a readable payslip, and each year my P60 is concise. Thanks to MainPay, I do not have the worr... Se mere
Virksomheden har svaret
MainPay was the payroll agent for the agency through which I worked until recently as a Learning Support Assistant for nearly a year. Their payslips were accurate and easy to understand, and their com... Se mere
Virksomheden har svaret
Their customer service are very polite, understanding & helpful. They make the payslips easy to understand. They pay on time. All their documents are well organised . I never had any issue with them... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
MainPay is a UK umbrella employer. We employ temporary workers placed by recruitment agencies, and have employed more than 38,000 to date. Payroll runs daily. Workers are paid as timesheets clear, not held to any specific pay day. Our payroll system is built and maintained in-house, so it changes when the rules change. For agencies: through our JSL Dashboard, agencies can review payroll data, RTI submissions and HMRC evidence for every pay period. Independent verification through VeriPAYE compares payslip data, payroll records, RTI submissions and pension contributions. For workers: you have the same rights to statutory payments as any other employee, including sick, maternity, paternity, adoption and shared parental pay. We have paid more than £3 million in statutory payments to more than 3,600 workers. Agencies: sales@mainpay.co.uk Workers: info@mainpay.co.uk
Kontaktoplysninger
Storbritannien
- 02078086401
- reviews@mainpay.co.uk
- www.mainpay.co.uk
4,2
God
71 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great payroll
Great payroll! Payments are made on time and the staff assistance is prompt and clear.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Claudia,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Helpful staff
Helpful staff, clear step-by-step direction regarding registration. All information, accessible on the online portal, straight-forward to navigate.
Many thanks.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Francessca,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
The overall service is quite good and…
The overall service is quite good and they have polite staff as well.
However, they should review the admin fee. Its quite high in my opinion.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Oluwafemi,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Brilliant service
Brilliant service. Always so helpful and able to resolve any queries quickly and efficiently.
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Claire,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Competent, friendly and reliable
MainPay was the payroll agent for the agency through which I worked until recently as a Learning Support Assistant for nearly a year. Their payslips were accurate and easy to understand, and their communication were always prompt, friendly and helpful. Particular thanks to Claudine for proactively making sure I got my P45 (which I'd forgotten about!) when I switched to a permanent job.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Pat,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Very pleasant experience with MainPay
Very pleasant experience with MainPay. Thank you!
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Kali,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
It was very lovely speaking to Natasha…
It was very lovely speaking to Natasha and she clear all my questions regarding payment method etc. she was extremely supportive and telling me everything in detail with clear communication. I really appreciated her help.
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Zumar,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I talked to Natasha by phone
I talked to Natasha by phone. She was helpful and nice person.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I had the pleasure of speaking to John…
I had the pleasure of speaking to John Rhode today. I had some questions answered and John took his time to clarify all the information. He was very helpful and patient with me on the phone. Many thanks.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
MainPay,They are reliable
MainPay,
They are reliable and the one thing that i cherish about them is they pay on time.
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Yemi,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
It has been a pleasure working with…
It has been a pleasure working with MainPay. I started working with them in 2023 and have consistently received excellent service throughout these years. The team is professional, responsive, and supportive.
Taruna Jangid.
16. september 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Taruna,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Communication is clear
MainPay offers a straightforward and efficient payroll process. Communication is clear, payments are made on time, and the overall service feels consistent and dependable. Their professionalism provides peace of mind, and I appreciate the support offered throughout.
8. september 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Lilliana,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I was recommended Mainpay by my agency…
I was recommended Mainpay by my agency and I work with two agencies both of which pay me simply and directly to Mainpay
4. september 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Mark,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Main pay always pay me on tim and…
Main pay always pay me on tim and always the correct amount
Very simple
I have used main pay for over a year and it never fails me.
31. august 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Beenish,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Thanks to Mainpay
Thanks to Mainpay . Customer service is the best the patience , quick response never no issues and great service all around.
30. august 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Angelina,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I was working as Teaching Assistant…
I was working as Teaching Assistant since 2014 . And I had very good experience to their system of payment in time with payslip. And also provide p45 and p60 with generosity . They had good communication skills .
20. juli 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Mrs Begum,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Their customer service are very professional
Their customer service are very polite, understanding & helpful. They make the payslips easy to understand. They pay on time. All their documents are well organised . I never had any issue with them since I joined many years ago. I definitely advise people to join it
30. september 2024
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Rana,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Thanks to mainpay
I am Emmanuel Odion a staff of main pay.I have been with mainpay as a supply teacher for over a year now and I must say that she is a very reliable umbrella company.Thanks to mainpay for a high level of reliability.
28. august 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Erominsele,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Thank you, MainPay, for the excellent service!
I started working with MainPay in 2017. They are still my main umbrella company even though I had the opportunity to work with other umbrella companies. I have received excellent service throughout all those years. If I ever needed help, all the information is thoroughly and clearly explained on their website. I do all the things online and have had to contact them only a couple of times. When I had to call, the service was amazing!
Thank you, MainPay, for the support and amazing service!
28. august 2024
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Elena,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Years of great service …
I’ve been with MainPay umbrella company for many years, and throughout that time, their service and support have been nothing short of exceptional. The team has always been responsive, professional, and genuinely supportive—making the entire experience smooth and reassuring.
It’s truly disappointing to hear that MainPay Money is closing down. The discounts and benefits offered through that platform were a fantastic perk, and I’m concerned about losing access to those advantages that added real value to being part of MainPay. I hope the company considers alternative ways to continue offering similar benefits.
28. august 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Paulina,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Please not we will be offering an alternative benefit scheme, I am unable to find your details through trust Pilot, so please reach out to the MainPay team on 0207 808 6401 directly to enquirer further.
Best regards,
MainPay
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