Didn't enjoy being with this company at all. Found getting in touch difficult, the website unhelpful and general customer service far less than expected. When they put their charges up (which are hi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hello, I am Carolyn Stewart. A very busy Supply Teacher. Been with this company since 2017. I get a readable payslip, and each year my P60 is concise. Thanks to MainPay, I do not have the worr... Se mere
Virksomheden har svaret
MainPay was the payroll agent for the agency through which I worked until recently as a Learning Support Assistant for nearly a year. Their payslips were accurate and easy to understand, and their com... Se mere
Virksomheden har svaret
Their customer service are very polite, understanding & helpful. They make the payslips easy to understand. They pay on time. All their documents are well organised . I never had any issue with them... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
MainPay is a UK umbrella employer. We employ temporary workers placed by recruitment agencies, and have employed more than 38,000 to date. Payroll runs daily. Workers are paid as timesheets clear, not held to any specific pay day. Our payroll system is built and maintained in-house, so it changes when the rules change. For agencies: through our JSL Dashboard, agencies can review payroll data, RTI submissions and HMRC evidence for every pay period. Independent verification through VeriPAYE compares payslip data, payroll records, RTI submissions and pension contributions. For workers: you have the same rights to statutory payments as any other employee, including sick, maternity, paternity, adoption and shared parental pay. We have paid more than £3 million in statutory payments to more than 3,600 workers. Agencies: sales@mainpay.co.uk Workers: info@mainpay.co.uk
Kontaktoplysninger
Storbritannien
- 02078086401
- reviews@mainpay.co.uk
- www.mainpay.co.uk
4,2
God
71 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sub-standard
Didn't enjoy being with this company at all. Found getting in touch difficult, the website unhelpful and general customer service far less than expected. When they put their charges up (which are higher than a number of other services) that was it, I left. With another company now and much happier.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Good Afternoon,
Thank you for your feedback, including your comments on our online portal.
We’re sorry you found it difficult to reach us. If a call can’t be answered, we aim to return the call the same day, or by the latest the next day.
In regard to our charges, they stayed the same throughout your employment with us.
We wish you well.
Kind regards,
Shannon
Head of Candidate Care
MainPay
Everything straight forward
Everything straight forward, no problems with any stage of the process.
16. oktober 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us.
Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
Shannon
Head of Candidate Care
MainPay
Fast payments and great customer service
Fast payments and great customer service
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you’re happy with our fast payments and customer service. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to continuing to provide you with excellent service!
Kind regards,
Shannon,
Head of Candidate Care & Customer Experience
MainPay (review)
The portal is excellent and very self-explanatory. Staff are always available, helpful and honesty. Updates and information are accurate and easy to receive.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Awful company
I was working as a supply teacher for this company between March this year and July.
They did not issue my p45 on time, despite me calling and being assured that it will be done. I have been taxed over 1k in my new job in August, because HMRC thinks I'm working 2 jobs!
I now have to go through the headache of sorting this out.
I called Mainpay again and the person on phone didn't help at all.
If you have a choice of companies to get your pay, avoid this one.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you for speaking with us about this.
You were right. Your P45 should have been issued once your final payment was processed, and it wasn't. That was our mistake, A manual step in our leavers process was missed. We are sorry for the time it has cost you to put this right.
We have reported your leaving date to HMRC and we confirm that they have corrected your tax code with your new employer. Any tax overpaid in the meantime is refunded through your new employer's payroll, or by HMRC directly.
Shannon, Head of Candidate Care
I’ve used them for over two years, they’re great
I’ve only had to call them twice over the years I’ve been with them, both just general queries (ie whats the highest amount they would match my pension payments?) and they’ve been amazing, clear and thorough both times. I’ve never had a late payment and the payslip is always on time and clear. They app may not be appealing to the eye but it is simple and has everything I have needed thusfar!!
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I always found MainPay very good
I always found MainPay very good. Unfortunately I had to change to Giant, another umbrella company because of some government regulation. They cost twice as much.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Deductible fees were too much you end…
Deductible fees were too much you end taking peanuts home after that compared to some other umbrella company apart that their service is excellent, staffing great , management great.I never witnessed my holiday pay neither did I see it reflected on my money due to deductibles.
13. marts 2026
Uopfordret anmeldelse
Everything made easy
Everything made easy. Staff very professional and helpful. No problems at any stage of administration and everything always completed on time.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Great service for a fair price.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Absolutely terrible
Absolutely terrible
Delayed payments
Delayed responses
Underpayment
System errors always
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Hi Rubina,
We are sorry you feel this way.
When you contacted us about this matter, our team responded in under an hour and investigated the issue immediately. Once the error was identified, the payment was corrected and refunded within approximately 1.5 hours of the initial email.
We understand that payment queries can be frustrating. However, our team acted quickly to investigate and resolve the issue as soon as it was raised and apologised for the mistake.
If you have any further queries about your payslip or payments, please contact our team directly.
Kind regards,
MainPay
Excellent Service!
The service provided by MainPay is excellent! They are very clear, informative and quick. I feel like a very valued customer
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Good PR
Worked with Natasha Martin, who took me through the whole process of registration, took time to explain the comprehensive services that Mainpay offers. She was happy to answer all questions I had about payments, benefits and law required deductions. I appreciated the light tone she used in our interactions and her patience in reiterating important matters
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
Very professional and approachable 👌
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
The company is doing well the staff is…
The company is doing well the staff is extremely efficient and way of payment is very good and regular
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
A good option if you're with an agency.
Paid correctly and on time until the final two weeks.
Friendly and helpful staff.
Accurate billing so far... just didn't get paid for my last two weeks of work.
23. januar 2026
Uopfordret anmeldelse
Fast efficient n friendky
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra MainPay
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I lost money when my agency swapped to…
I lost money when my agency swapped to MainPay. My weekly pay packet dropped by close to £100 as a full time supply teacher. MainPay make you pay a number of fees that are difficult to understand and ultimately lead to a drop in your take home pay. These included an apprenticeship fee and an admin fee. The employers NI is taken from your money and the increase in the day rate from the agency was no where near enough to cover it, resulting in an overall loss and and an immediate swap back to PAYE for me. Their rep calls you when the agency makes the change and tries to explain everything but it is difficult to understand because ultimately they are trying to present a loss to you with a positive spin, which they cannot justify.
8. september 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Val,
We understand how frustrating it is to see a drop in earnings, particularly when working full-time, and we appreciate that umbrella arrangements can feel complex. The deductions you mention — including employer National Insurance and statutory contributions — are required under current UK legislation and apply across all compliant umbrella companies. However, we recognise that this can be confusing sometimes and do our best to clearly explain this.
Our team aims to explain these changes transparently during onboarding calls, but we acknowledge that this information can be difficult to absorb and that the outcome matters more than the explanation. We respect your decision to return to PAYE, and we’re sorry that MainPay was not the right fit for you.
Your feedback is valuable and will be shared internally to help us improve how we communicate pay structures and expectations in the future. We wish you all the best in your ongoing work.
Kind regards
Very professional and efficient
Very professional and efficient
17. december 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Good Afternoon,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
I joined 2023
I have been with Mainpay since 2023 through the agency I work for as a learning support assistant. Payroll is easy to understand and well detailed.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra MainPay
Dear Adebanke,
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service.
If there's anything more we can do for you, please don't hesitate to let us know. We look forward to helping you again soon!
Best regards,
MainPay
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