Magnific Anmeldelser 

Credits werden zu schnell verbraucht und Support hilft einem nicht weiter bei Problemen. Leider sehr enttäuschende Erfahrung! Gibt günstigere und bessere Alternativen!

Total scam. Do you feel like the quality has degraded or that the models don't do what the prompt says? It's not the models and it's not a coincidence. They use middleware to rewrite and sabotage your prompts in very nefarious ways. For example if you write a prompt "from behind a wall" it rewrites it to "in front of the wall" also left right and many other. They do this intentionally in order to force you to generate more and spend more money with them. You can't see it in the frontend, my team had to intercept the calls in order to find out. They manufacture bugs that cost you money too. This is a giant theft scheme. Hopefully the EU will soon get involved and crack down on these thieves.

Run... as one man business they just tell you they don't want you. API access removed, no support answer... crazy. AVOID at all costs, very sad since i hoped for an EU business not doing such things.

Llevo varios meses suscrito al plan Premium Plus y la experiencia ha pasado de ser profesional a una pesadilla de gestión de créditos.
​La plataforma muestra explícitamente modelos como "Nano Banana 2" o funciones de recreación marcadas con el símbolo de infinito, lo cual indica que están incluidos en mi suscripción. Sin embargo, al utilizarlos, el sistema descuenta mis créditos de forma sistemática. He verificado y documentado (con grabación de pantalla) que el contador de créditos baja inmediatamente después de usar funciones etiquetadas como ilimitadas.
​Ya he contactado con soporte técnico en múltiples ocasiones enviando pruebas y no he recibido una solución. Además, anteriormente me cobraron un "auto-refill" sin aviso previo, ocultándose tras tecnicismos de configuración, a pesar de que el servicio debería ser ilimitado.
​Es una práctica engañosa: venden un servicio como "Premium/Infinito" y actúan como un servicio de pago por uso sin transparencia. No recomiendo esta plataforma a ningún profesional que dependa de una producción estable, ya que su sistema de facturación es opaco y poco fiable. Estoy a la espera de una rectificación y devolución de mis créditos.

Mi número de ticket es el 01641706 . Quedo a la espera de que restauren los 45.000 créditos robados de mi cuenta inmediatamente, ya que las pruebas en vídeo ya están en su soporte.

I am sharing this review after several unsuccessful attempts to resolve a billing and subscription issue with Freepik/Magnific through their support channels.

I purchased the Premium+ annual plan for BRL 1,069.20 using a valid discount coupon. After contacting support to resolve an issue, my subscription was cancelled, and I was later informed that the amount had been refunded and that I would need to purchase the plan again.

Since then, I have opened multiple support cases in an attempt to obtain a proper resolution:

01605884, 01602386, 01611660, 01613690, 01615883

The issue is that the same plan now costs BRL 1,620. In practical terms, the support process resulted in the loss of the commercial conditions under which I originally purchased the subscription.

From a customer and consumer rights perspective, this situation is concerning. I purchased a plan under specific conditions, using a valid coupon, and due to the way the case was handled, I am now being asked to repurchase the same service at a significantly higher price.

At this point, I still expect Freepik/Magnific to review the case properly and offer a fair resolution, such as reinstating the original purchase conditions or providing an equivalent alternative.

If this cannot be resolved directly, this is the type of situation that may reasonably need to be escalated through formal consumer protection or legal channels, since the financial impact was caused by the support process itself.

I hope Freepik/Magnific takes this seriously and provides a solution consistent with the original purchase conditions.

Ich muss leider ein Update zu meiner ursprünglichen Bewertung geben. Der Fehler besteht weiterhin und vom Support ist kein echtes Interesse an einer Lösung zu spüren – eher im Gegenteil.

Erst nachdem ich eine negative Bewertung hinterlassen hatte, erhielt ich vor zwei Tagen eine E-Mail mit einer Fallnummer. Doch statt das eigentliche Problem zu lösen, bekam ich lediglich einen Standardtext, der (ohne dass es dem Support selbst auffällt) genau erklärt, was den Fehler am 19. Mai ausgelöst hat.

Ich soll nun erneut Screenshots als Beweise liefern, obwohl alle Belege – inklusive einer E-Mail, die das falsche Datum (20. Mai) bestätigt – längst in den Tickets vorliegen. Wie wäre es, wenn der Support stattdessen einfach mal selbst in sein System schaut? Es würde keine zwei Minuten dauern zu prüfen, dass mein Reset am 8. Mai aufgrund eines Systemfehlers übersprungen wurde. Mein Profil zeigte damals das falsche Datum (20. Mai), was am 19. Mai dann plötzlich geändert wurde.

Ich habe auf die E-Mail des Supports sofort geantwortet, aber seit zwei Tagen kommt wieder – wie gewohnt – keinerlei Reaktion mehr. Es wirkt so, als wolle man die Angelegenheit einfach bis zum 8. Juni aussitzen, ohne meinen Mai-Reset jemals durchzuführen.

Ich zahle für ein Abo, erhalte aber nicht die versprochene Leistung und werde vom Support nur im Kreis geschickt. Sehr enttäuschend.

I purchased a Pro package for 280eur and after 4 days I opened the website and I had Free plan and no credits. I wrote to support 4 times and got no answer, why on earth they dont have a live chat support in 2026..

I am writing this review because I have tried multiple support channels without getting my issue resolved.
My subscription was renewed as Premium+, but I only wanted to keep the regular Premium plan. My intention was never to cancel my service — only to downgrade from Premium+ to Premium and adjust billing accordingly.

I opened support tickets and contacted support, but instead of receiving assistance, additional cases were created while my original request remained unresolved.
I currently have multiple open tickets and still no proper resolution.
I would appreciate assistance from the support team regarding this issue.

ok
Case #01637423
Case #01634901
Case #01634970

Quality dropped to the ground. Scam about unlimited.

I've had a yearly subscription since the beginning of 2026. After the rebranding from Freepik to Magnific, I suddenly couldn't log in anymore. The reason: 2FA verification emails were consistently arriving 1–2 hours late, long after the code had already expired. I made approximately 50 login attempts over 2 weeks.

I contacted customer support and did everything they asked: I whitelisted the sender domain, the sending address, everything technically possible on my end. I documented all of it and sent it to support. Their response? They sent me the exact same instructions again. No acknowledgment of the information I provided, no escalation, just copy-paste templates on repeat.

The result: I am completely locked out of my premium account. I can't reset my password, I can't disable 2FA, because both require those same verification emails that never arrive in time.
For no reason, they refuse to disable the 2 FA from their side.

I am now in the process of getting a refund, because there is simply no other option. I've also seen similar reports from other users on Reddit, so this doesn't appear to be an isolated issue.

This is the worst customer support I have ever experienced. A platform that locks paying customers out of their accounts and then responds with useless templates is not a platform I can recommend to anyone.

Ticketnumber: 01623955

Jusqu'à present j'utilisais Freepik en abonnement mensuel premium + sans aucun problème, maintenant qu'ils sont devenus "magnific" j'ai décidé de prendre l'abonnement annuel pour une raison evidente de cout, et qu'elle ne fut pas ma surprise de me rendre compte que nano banana pro 2K et vendu comme étant illimité, s'affiche egalement dans la plateforme comme etant illimité, mais me deleste de 75 credits minimum pour chaque génération d'image.
C'est de la publicité mensongère , c'est du vol pur et dur, et je suis actuellement en conversation avec eux pour régler ce litige,

my premium + subscription was renewed with missing credits. I contacted the support team, but no answers. I asked for a refound on paypal (of the missing credits only, about 10$), and then they suspended my account...

I paid for a plan in December, and my plan is showing FREE, i have a PREMIUM account, paid ANUAL!! Your support are not helping me and my team will take legal actions if this misunderstanding is not solved. I HAVE A PAID ANUAL PLAN AND MY PLAN IS SHOWING FREE!i will sure take this further if my problem and my account don´t show premium in short time. Fuckass support.

Llevo años utilizando Freepik, pero el cambio a Magnific de un dia para otro y sin aviso previo, ha sido muy a peor.
El buscador actual es mediocre tirando a malo, y se ha convertido en una herramienta que no sirve.
Sin duda mi experiencia despues de años va a terminarse con esta suscripción.
Pd: Un cambio así, deberia anunciarse y no cobrar igual las sucripciones, quitar servicios, y cobrar creditos de distinta forma a como lo has adquirido en su momento.

Was als Freepik begann, endet in Magnific.com.

Positiv zu bewerten ist die Weiterentwicklung, die neuen Modelle, Workflows und gute, einfache Bedienung und Übersichtlichkeit.

Das Konzept von unlimited Modellnutzung (bestimmter Bild und Videogeneratoren) ist der stärkste Vorteil der Seite.

Noch vor wenigen Wochen hätte ich 4 oder 5 Sterne vergeben.

Dann wurde aus Freepik Magnific und das Unheil nahm seinen Lauf. Performance am Boden, Bildgenerierungen um das 4 bis 6fache verlangsamt mit gleichzeitig steigenden Preisen.

Das ist für Projekte unzumutbar. Noch geiler der Service. Auf eMail gibt es nach Tagen die Antwort, dass man leider sehr viel zu tun habe, aber sollte das Problem noch bestehen, solle man bitte erneut eMail schreiben. WTF!?!

Fazit:
Sehr starker Beginn und dann radikaler Absturz.

This service engages in fraudulent financial practices. Initially, they offer a specific pricing plan that promises "unlimited" access to their services.
However, immediately after receiving payment, they abruptly alter the terms of this "unlimited" access—rendering it impossible to work effectively within the "unlimited" tier. They disable simultaneous generation capabilities, claiming that "your usage is too active." Furthermore, they make the "unlimited" generation process unbearably slow. Meanwhile, their support team offers nothing but excuses, all of which ultimately boil down to a single objective: pressuring you to purchase additional generation credits.

Never purchase services from this website. Never provide them with your bank card details (they constantly attempt to charge you amounts far exceeding what is contractually owed).

De hace un par de meses bajaron muchisimo la velocidad de las generaciones ilimitadas y muchas incluso dando error, no porque tiene problemas el servidor ya que si lo pasas a modo creditos si lo genera. Te obligan a consumirte los creditos aunque pagaste por cosas ilimitadas. A todos nos dan esas respuestas de chatgpt genericas que no resuelven realmente nada, como claramente nos pasa a todos y como probablemente me comenten a mi.

I’ve been a Premium Plus user for a while, and my current subscription is around 10,350 PKR/month (~37 USD). Everything was working completely fine back when it was still under Freepik.

But today I got a call from my bank saying that Magnific attempted TWO different charges on my card:

First attempt: around 66,000 PKR (~235 USD)
Second attempt: around 42,000 PKR (~150 USD)

Both transactions were declined because I didn’t have enough balance in my account.

Honestly, this is extremely concerning and disappointing. My actual monthly plan is nowhere near those amounts, so why is the system trying to charge me 3X–6X more than my subscription?

And the scary part is: if I had enough money in my account, those payments might have gone through without me even realizing it at first. I would have seriously regretted that.

I don’t know if this is a billing bug, payment system issue, or something else after the transition from Freepik to Magnific, but this really damaged my trust in the platform.

Has this happened to anyone else recently?

We moved to the annual plan this afternoon. In the evening, we suddenly got an email saying that the subscription had ended and we were locked out. They put us on the free plan, and we moved from the Pro monthly plan to the Pro annual plan, which is their highest paid plan.

Now that we are on the free plan, we do not have premium support, so we are stuck here at work, waiting for them to get back to us by email.

Ever since the company was acquired by Magnific, production has slowed down dramatically. Before, even when the unlimited limit was reached, up to 6 videos could run simultaneously in the queue. Now it constantly throws errors and arbitrarily limits you to 2 at a time. To make it worse, it occasionally displays messages saying Kling is overloaded and suggests using other tools which is absurd. They raised prices while degrading the service. The platform is in a terrible state right now, practically unusable. The site crashes throughout the day, slows to a crawl, and sometimes tabs become completely unresponsive. For these reasons I am cancelling my subscription and looking for alternatives.

I don't care about your bot response. Fix the system. What I used to finish in 1 hour now takes an entire day.