Lyons Davidson Solicitors - Bristol Anmeldelser 

I felt understood. It took 7 months to settle my claim but once Ms. Jennifer Northroop started looking after my case the process moved fast. Thank you

My family’s experience with Lyons Davidson (Bristol branch) has been deeply disappointing and extremely stressful.
My mother was involved in a serious car accident in January. Her car was written off and she was left bruised from head to toe, suffering with whiplash, severe anxiety, and panic when getting into a car. She was bedbound for weeks and required therapy to feel safe again. We trusted this firm to support her through an already traumatic time, that trust was misplaced.
From the outset, communication was poor. There was no client care letter, no proper introduction, and no clear explanation of the process. This was our first time dealing with a claim and we were left completely in the dark. LV Insurance uses this firm, but had we been given a choice, we would have chosen another solicitor without hesitation.
I handled the case from day one. Communication felt robotic and scripted, with little effort made to explain next steps unless specifically asked. Responses were often delayed, brief, and failed to properly answer our questions. Phone contact was virtually impossible, and we received no meaningful updates unless we repeatedly chased them. At times it felt like I was doing the solicitor’s job myself, including obtaining paperwork that the GP stated the solicitors should have requested directly.
The medical assessment was particularly concerning. My mother was sent to one of their “specialists,” who spent no more than ten minutes with her. He barely examined her and relied on a tick-box form rather than a proper assessment. This took place two months after the accident, when visible bruising was still present. Nearly a year later, she is still in pain and undergoing physiotherapy, yet the medical report used did not accurately reflect her condition.
They also refused to accept medication prescribed by her GP specifically due to the accident, including morphine, medication she had never taken before. This was dismissed as “not accident-related,” making the process feel dismissive and unprofessional.
What should have been a straightforward claim dragged on for almost a year, only to result in a minimal settlement that does not reflect her ongoing pain and suffering. Eventually, it stopped being about the money and became about how we were treated like an inconvenience rather than a family dealing with trauma.
I raised a formal complaint during the process. What should have taken ten working days took over a month and achieved nothing. We were not informed when the solicitor handling the case was on holiday, leaving us waiting with no responses. When the claim was abruptly closed, I received an automated email confirming payment and asking for a review so the solicitor could potentially receive a voucher or employee recognition. After everything we experienced, this felt incredibly tone-deaf.
One final point: it is interesting that positive reviews containing full staff names are allowed to remain, yet a negative review is deemed unacceptable for the same reason. Removing critical feedback instead of addressing it does nothing to improve client care — it only hides genuine experiences like ours.
I would strongly advise anyone considering Lyons Davidson to look elsewhere. There are firms that genuinely care about their clients. Sadly, this was not one of them.

I have been referred to Lyons via my insurance policy. I am uncertain if they are acting in my best interest or the interests of the insurance underwriter, responses are slow, messages go unread for weeks, they have not provided the other side with the evidence I have provided and are advising me not to pursue a case of trespass which is ongoing.

I was in a massive panic when I got in contact. Well amazing, Joshua Roderick took control and quickly put together a statement/ paperwork and show me the way forward and guided myself so could get my children away from there toxic mother and back in a safe place with me. The effect which Mr Roderick put into my case was fantastic. Mr Roderick also worked with myself to keep the costs as low as possible.
I believe that its because of Joshua Roderick the children are with me in full care in a safe place. I really can't say enough thank yous. Joshua put his heart and soul into it.
Merry Christmas and thank you Joshua. The contact and updates were priceless.

From my first contact, the firm showed little to no interest in helping. The initial call was nothing but dismissive, and was informed that they had been intructed by my insurers to look into the merits of my case, but with an undertone of annoyance, — I was treated like a third‑tier client. No questions asked, no advice given, zero guidance, other than we will contact you in five days.
There was zero communication after that: no updates, no replies to emails, and a promised five‑day response took nearly two weeks, arriving as what felt like an automated message with no empathy or explanation. They made no effort to understand my case or even call to explain their final decision.

When I later approached other law firms, all three said my case had clear merit and with proper representation — which only confirmed how poorly this firm handled things. Professionalism, communication, and compassion were completely missing from my experience.

The solicitor who was appointed to represent and advise my family and I was Rachel Green. She was kind, professional, knowledgeable, understanding and did exactly what she said she would and could do. I will be forever in her debt and infinitely grateful. Thank you.

Prompt responses and updates at all times from Sid Manavalahan

I had an extremely disappointing experience with this company, specifically with the case handler assigned to me, From the very beginning, I felt the service was unprofessional and poorly managed. Communication was consistently an issue — I had to chase updates myself, ringing several times only to be put on hold and told I’d receive call-backs that never happened.
The documents for my case were not properly explained to me, and when I later checked them, several details had been entered incorrectly. I also informed that I had witnesses for my car incident, but in my experience, this was not handled properly. I was told not to worry, and when the court date came, the representative attending wasn’t even aware that witnesses existed. As a result, they couldn’t be used.
When I asked afterwards what happened, the explanation I received was that she “couldn’t get through to them,” and that she assumed they didn’t want to be involved. I was never told any of this at the time, and had I known, I could have contacted them myself or ensured alternative communication.
I feel that this lack of communication and follow-up had a major impact on the outcome of my case.
After losing the case, I raised my concerns immediately and was told it would be “sorted,” but I haven’t received any communication since. Based on my experience, I left feeling unsupported, frustrated, and extremely let down. I personally would not recommend this company, especially if you’re relying on them during a stressful situation.

Hi, I was extremely pleased with the help and advice I was given. Freya was very attentive and kept me updated, she honestly couldn’t have been more helpful. I would highly recommend Freya and was pleased with the outcome. Thanks again Freya!

I am very grateful for the professional, diligent and thorough work carried out by Lyons Davidson. Based on my experience, I believe they employ the very best of Personal Injury Lawyers. All aspects of my claim and interactions with Lyons Davidson were handled carefully, completely professionally and with great discretion.

Very efficient. No-nonsense, straight to the point, good communication. Good outcome.

An excellent service throughout my claim. Elizabeth Wardlow was first class, a true professional who worked tirelessly for a successful outcome. A long process where I was updated every step of the way, resulting in an excellent conclusion.

We were fortunate to have David Ollivere appointed as our solicitor for a road traffic accident case, and the experience has been exceptional from start to finish. David listened attentively, took the time to fully understand the details, and treated our concerns with genuine care.

Unlike many solicitors, David consistently returned our calls promptly and maintained excellent communication throughout the entire process. He explained our position clearly, set realistic expectations, and guided us with advice that was both practical and reassuring.

Thanks to David’s professionalism, expertise, and dedication, we achieved an excellent and completely unexpected positive outcome.

We truly cannot thank David enough for everything he has done. Highly recommended.

Thanks you David
Frank

Absolutely dreadful and totally inefficient. Complete time wasters they never respond takes ages and then you cant get a straight answer. Wasted ages gathering information, then gave a very and disappointing opinion. I will avoid them at all costs they useless there are much better legal advisors to use.

I would like to express my sincere gratitude to the Lyons Davidson team, and especially to Tia Parmenter for their exceptional legal representation. Tia’s expertise, attention to detail, and unwavering dedication were evident throughout the entire process. I felt fully supported and confident every step of the way, and ultimately, we achieved a positive outcome.

Thank you for your outstanding service. Based on my experience, I highly recommend Lyons Davidson Solicitors to anyone in need of a professional and compassionate solicitor.

Thisis the second time this company have been used through my insurance and twice they have been
incapable of handing a clean cut case. they have caused more stress than needed and they will never talk directly to you, they have dismissed this case causeing us great expence to engage a proper scolicitor.

Marco has been absolutely brilliant after taking over the case.
We have been kept informed throughout and nothing has been too much trouble.
I wouldn’t hesitate to recommend and use Lyons Davidson in the future should it be necessary.

It has been a long hard slog to get what I was entitled too but to be fair Lyons Davidson did everything possible to in their power it was the third party although they admited liability before I even went to Lyons Davidson that have drawn out the process for 2 years and 2 months. Would use Lyon’s Davidson again

Review:
Lyons Davidson assessed my whistleblowing detriment claim under my Arc Legal policy. Unfortunately, the assessment contained multiple factual errors and missed key evidence that I had submitted weeks earlier.

They stated I had provided no examples of overpayments being concealed — despite me sending full details on 8 October, including several thousand pounds owed to clients, clients chasing refunds, and evidence no refunds had been issued.

They also stated I had not disclosed concerns externally, ignoring that ACAS advised me to do so and I reported to HMRC and the Insolvency Service on 15 October.

Their response to my review says I simply “didn’t like the advice,” but that is not the issue. The issue is that their assessment did not reflect the actual evidence I provided and appears to have been made without fully reviewing the documents.

I have now asked Arc Legal for a second opinion.

I hope this feedback helps other LEI customers know what to expect and encourages the firm to review evidence more thoroughly in future.

The team, lead by Lindsey, were professional yet approachable and worked hard to get everything in order so my claim had the best chance of success. Each stage was explained to me in easy to understand terminology. I’m extremely happy with the result and my experience. Thank you all!