Sarika was very helpful when is came to making changes to my existing booking. She was clear in her communication and really tried her best to assist me. This is refreshing as my experience with third... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was extremely anxious and had started panicking about my trip to India as there was a misunderstanding with the dates that I’m going finally it’s been confirmed that I am flying out on the 29th of N... Se mere
Its a scam. Do not book with this agency. They will not put the total price. They have hidden charges and will ask you to pay for the baggage which isnt usual for other companies. It is so disappointi... Se mere
I called LycaFly and Sharika picked up the phone. Inquired about Airfares to Colombo from London. All the options given to us on the phone and sent me an email with all the relavant details. It too... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Kontaktoplysninger
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, Storbritannien
- 02071323232
- cs@lycafly.com
- www.lycafly.com
4,2
God
9 t anmeldelser
Har besvaret 9 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sanjeet has been very helpful.
14. august 2025
Uopfordret anmeldelse
Very Good 👍🏻 Fairly priced.
1. februar 2025
prompt service sanjeet called back as promissed
Sanjeet understood my request and found the answer quickly.
When I had to ask a fellow traveller he called back the following day as promissed and completed my request
12. august 2025
Uopfordret anmeldelse
My first experience
My first experience
I have never tried lycafly but i sure going to from now on.. Suraj you champ.. He must be the most patient and most Experienced person in your team.. When i first recieved the call i thought it was going to be a sales pitch but he just made my night.. I feel peaceful because Suraj made me feel that way.. I have previously booked a flight but never have i recieved such good customer service.. He is going to be a star in your company.. He was very professional.. Thank you for this suraj
31. juli 2025
Uopfordret anmeldelse
I think this is the first time I am…
I think this is the first time I am giving 5* rating
⭐️⭐️⭐️⭐️⭐️
Truly Impressive Service by Girish Madan – A 5-Star Experience!
Initially, I was extremely disappointed with the customer service experience. Despite calling the provided number multiple times, my calls kept getting misrouted between Lyca Mobile and Lyca Fly, and I couldn’t reach the right team to resolve a critical schedule change. I was so frustrated that I had made up my mind to stop using LycaFly altogether.
But everything changed when I received a call from Mr. Girish Madan. In less than a minute after I sent my email, he personally called me and resolved the issue with clarity, care, and professionalism. Girish not only listened carefully to my concerns but also provided a clear and timely solution. He stood out as an exceptional example of how customer service should be. I sincerely appreciate his help and professionalism.
His calm demeanor, attentive listening, and quick action completely turned things around. Because of Girish Madan’s exceptional service, I decided to remain a LycaFly customer. He truly made me feel heard and valued.
Thank you, Girish, for going above and beyond — your support made all the difference!
– Isaq Syed
5. juli 2025
Uopfordret anmeldelse
It was very quick and easy to contact
It was very quick and easy to contact
14. juli 2025
Uopfordret anmeldelse
Lounge refused
You need to let people know that due to your pricing policy that you do not get entry to the lounge. It is very embarrassing standing there in front of other passengers and getting told that you do not qualify to go in.
18. juni 2025
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
From beginning to end Sandeep Bhatia…
From beginning to end Sandeep Bhatia was patient and helpful with my booking. If only every company had a Sandeep it would make online purchases less frustrating. Thank you Sandeep and LycaFly ❤️
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I booked a ticket through Lycafly with…
I booked a ticket through Lycafly with only my first name. Later, they charged me ₹250 extra for the name issue. My original flight had a 1 hour 35 minute layover in Istanbul, but after the extra payment, they changed it to an 18-hour layover.
Their service was terrible, and the sales agent Sandeep Bhattia was rude and unprofessional.
I don’t recommend Lycafly at all. Stay away to avoid hidden charges and poor customer service
2. juli 2025
Uopfordret anmeldelse
very easy to navigate
1. juli 2025
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Very disappointed
Booked the flight online no confirmation at the airport ruined everything
26. juni 2025
Besvarelse fra LycaFly
Dear Customer,
We sincerely regret the inconvenience caused.
Please note that your booking was received only 3 hours before departure, and unfortunately, the airline was unable to confirm the requested flights in such short notice. As a result, we were unable to issue the ticket.
A refund request for the full amount has already been forwarded to our accounts team, and we are doing our best to expedite the process.
We truly appreciate your understanding.
Best regards,
Customer Support Team
Lycafly
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Avoid
My Lyca Fly/Air India flight was cancelled, and they rebooked me on a flight with a 24-hour layover. No real help or support from either company – just left to deal with it myself. Poor service and zero accountability. Never booking with them again.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra LycaFly
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused.
Due to recent airspace disruptions between Iraq and Iran, many airlines, including Air India, have had to reroute or reschedule flights at short notice. As a travel agent, our role is to inform passengers of such changes and assist in line with airline policies—whether that means finding alternate options or processing cancellations.
We apologise for any frustration caused and appreciate your feedback, which helps us improve our service.
Kind regards,
Customer Support Team
Lycafly
good customer service
good customer service, immediate information is given to me when i call the customer care and cleared my doubts and gave all the accurate information that i needed.
22. juni 2025
Besvarelse fra LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.