Extremely upset! DON’T ORDER HERE I initially ordered a bikini JULY 18th. Emailed them immediately to cancel the order. Unfortunately that was not possible which I understood. Since I live... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Der Bikini war zu klein, obwohl ich für die europäischen Standardgrößen die richtigen Größen gewählt hatte. Ich wollte ihn umtauschen (nicht zurückgeben!), aber der Rückversand nach GB kostet per FedE... Se mere
I really don’t know what all these bad reviews are about. My delivery was super fast and to the correct address. Although at first I was sceptical about ordering swimwear online, both the bikkini and... Se mere
The bikinis are nice, but it took a very long time for them to get here. I didn’t realize they came from the UK. I needed to exchange a size and they do not pay for shipping so basically the bikinis i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop the latest on-trend swimwear. We offer statement bikinis and swimsuits. Free UK delivery when you spend over £95. Fast delivery worldwide.
Kontaktoplysninger
14 billetfield, TA1 3NN, Somerset, Storbritannien
- info@luxseaswimwear.com
- www.luxseaswimwear.com
2,7
Under middel
106 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing pink bikini
Amazing pink bikini, great detail fit and very on trend. Quick delivery.
9. juni 2023
Uopfordret anmeldelse
What is happening with my returned…
What is happening with my returned item? The item I returned was delivered to the return address 2 weeks ago and the refund has still not been processed!
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra Luxsea Swimwear
Hi Ciara
We do state on our website and in our returns policy that returns take approx 7 - 10 working days to be issued once we receive them back. I have checked and your refund has been issued now.
Have a great day :)
Luxsea Swimwear
Toujours pas de nouvelle de ma…
Toujours pas de nouvelle de ma commande,
Le service ne répond pas au mails, ni même à leur page aide.
Aucun suivi,
Je ne recommande pas ce site.
Assez déçu,
4. april 2023
Uopfordret anmeldelse
Besvarelse fra Luxsea Swimwear
Hi Anais
I have checked your order and see that it was fulfilled and delivered on 8th April, shortly after you wrote this review. All customers are automatically sent a dispatch email once their order has been shipped. I would advise checking your spam folder as it could have gone in there.
I hope you are happy with your items :)
Luxsea Swimwear
Do not trust this site
Unfortunately the site is not safe.
My bikini never arrived and I have never had a refund.
I got a tracking code but it showed nothing. They replied to me that they had troubles with the shipping Company and in the end when I asked them for a refund they never replied to me. Do not trust this site.
2. marts 2023
Uopfordret anmeldelse
Besvarelse fra Luxsea Swimwear
Hi Federica
Unfortunately we had issues with a new courier we were using due to the postal strikes when we sent out your order and it could not be delivered due to an issue on their part. This is highly unusual and is not typical of the service we like to offer. You have been refunded for this order in full as it could not be fulfilled.
We are now back to using our regular couriers so this should not happen again. Thank you for your understanding and we apologise for any inconvenience caused.
Luxsea Swimwear
Careful with this company!
I had ordered a swimming costume with Express delivery (for which you have to pay more) Expected delivery 2-4 days. It arrived after 11days. By then I didn’t need it anymore and wanted to send it back. After long discussions with the customer service and after I prooved the wrong shipping method with documents I was promised to get refunded my shipping to and back from the UK. So I sent it back. I never got refunded for that. I had to pay 45Euros in total for shipping plus 35Euros for the UPS custom service. Nothing was refunded and the customer service is not replying anymore. They do not even have a phonenumber to call.
They make you pay extra by making you pay for Express delivery and then choosing UPS Standard delivery.
I CANNOT RECOMMEND!
Now this goes to a lawyer as I luckily have proof of everything (including their Email of the promised refund)
Regarding quality and look of the product: average!
2. januar 2023
Uopfordret anmeldelse
Besvarelse fra Luxsea Swimwear
Hi MIF
We are struggling to find your order details but we can assure you that we would not have sent your order with standard delivery unless there was a reason for doing so if you paid for UPS express shipping. It may have been that you live in a remote area as deemed by UPS so there was an extra surcharge to deliver to your area. We always email customers to notify them of this and then give them the option of standard or express delivery if there is an extra cost, as well as refunding them for express delivery if we do not send it with this service.
We always reply to emails and deal with issues in a timely manner. Please feel free to email us with your order number if you have still not received your order or refund and we will get this resolved for you.
Luxsea Swimwear
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.