Luxsea Swimwear Anmeldelser 

106
TrustScore 2.5 ud af 5

2,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Extremely upset! DON’T ORDER HERE I initially ordered a bikini JULY 18th. Emailed them immediately to cancel the order. Unfortunately that was not possible which I understood. Since I live... Se mere

Bedømt til 1 ud af 5 stjerner

Der Bikini war zu klein, obwohl ich für die europäischen Standardgrößen die richtigen Größen gewählt hatte. Ich wollte ihn umtauschen (nicht zurückgeben!), aber der Rückversand nach GB kostet per FedE... Se mere

Bedømt til 5 ud af 5 stjerner

I really don’t know what all these bad reviews are about. My delivery was super fast and to the correct address. Although at first I was sceptical about ordering swimwear online, both the bikkini and... Se mere

Bedømt til 3 ud af 5 stjerner

The bikinis are nice, but it took a very long time for them to get here. I didn’t realize they came from the UK. I needed to exchange a size and they do not pay for shipping so basically the bikinis i... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Tøjbutik

Skrevet af virksomheden

Shop the latest on-trend swimwear. We offer statement bikinis and swimsuits. Free UK delivery when you spend over £95. Fast delivery worldwide.


Kontaktoplysninger

2,7

Under middel

TrustScore 2.5 ud af 5

106 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 50 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,7

Alle anmeldelser

(106)

15 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Costume meraviglioso e sta molto bene…

Costume meraviglioso e sta molto bene indossato. Darei 5 stelle se non fosse che, dopo aver pagato 7€ di spese di spedizione al momento dell’ordine, il corriere al momento della consegna me ne ha chiesto altri 7 “per la dogana”. Sarebbe più elegante se mi avessero fatto pagare subito 14€ e si fossero occupati loro dei costi di dogana. Comunque il costume è proprio bello.

22. januar 2024
Bedømt til 1 ud af 5 stjerner

I orden the bikini on November 7

I orden the bikini on November 7, I never received it and they resent it and I still haven't received it.
The holidays have passed and the terrible service still hasn't arrived. of shipping

20. december 2023
Luxsea Swimwear-logo

Besvarelse fra Luxsea Swimwear

Hi Sabrina

We have sent you out a replacement order as per our email. There seems to be issues with delivery to Colombia at the moment. Your parcel will reach you but unfortunately there are delays to Colombia currently which is out of our control. I would keep an eye on your tracking link for further updates, your parcel will be with you soon.

Luxsea Swimwear Team

Bedømt til 1 ud af 5 stjerner

Products appear high quality, but hope you don’t need to exchange anything

Need to exchange two items and I’m getting no responses to basic questions. Went through the online exchange process successfully, but no mention of where I need to send the exchange?! Multiple emails and chat requests go unanswered….

18. december 2023
Luxsea Swimwear-logo

Besvarelse fra Luxsea Swimwear

Hi Robert

We did reply to your email within 48 hours to answer your question about an exchange. This is our normal timeframe for replying to emails.

When you submit an exchange via our online returns portal you will instantly receive the label which will have the returns address on it, you just need to drop it off at your local UPS centre :)

Luxsea Swimwear Team

Bedømt til 1 ud af 5 stjerner

TERRIBLE DELIVERY COSTS

No one told me that I had to pay 27€ for dogana, I was forced to pay it in order to get my packet from the postman when it arrived at my house. Terrible surprise.

20. november 2023
Luxsea Swimwear-logo

Besvarelse fra Luxsea Swimwear

Hi Allegra

Sorry to hear your disappointment. We do state on the delivery page on our website that there may be customs fees and VAT to pay depending on your country. As you are based in the EU there is import VAT to pay when the package arrives in your country, this is unfortunately out of our control.

Luxsea Swimwear Team

Bedømt til 1 ud af 5 stjerner

It never got to me

It never got to me. I never got my swimsuit

30. oktober 2023
Luxsea Swimwear-logo

Besvarelse fra Luxsea Swimwear

Hi Ivana

I have checked your tracking link and can see that your order has now been delivered.

We hope you like your items.

Luxsea Swimwear Team

Bedømt til 1 ud af 5 stjerner

I got only the superior part

I got only the superior part, there was not pantys, only bra.

20. september 2023
Luxsea Swimwear-logo

Besvarelse fra Luxsea Swimwear

Hi Minerva

We have checked your order and see that you only ordered the bikini top. All our bikini tops and bottoms are sold separately. However we see you have since placed another order for the bikini bottoms.

We hope you like your items :)

Luxsea Swimwear Team

Bedømt til 5 ud af 5 stjerner

All round positive experience

The bikini I purchased was amazing, and the fit was good. I would say they are very slightly overpriced, but I have still given them 5 stars because it was still lovely, and my experience with their customer services was second to none, speedy, polite and helpful. Would definitely use them again.

25. september 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The bikini didn’t arrive when it was…

The bikini didn’t arrive when it was supposed to, but many weeks later. The refund arrived really late too (about 2 months later).
The bikini didn’t fit well, and it was different than in the website pictures.

14. september 2023
Luxsea Swimwear-logo

Besvarelse fra Luxsea Swimwear

Hi Giovanna

I checked your order and see that we were experiencing severe delays to Italy at the time with our standard service which is why your order arrived late. The refund was issued a couple of weeks later, we did not receive it back for some time.

The bikini you ordered is one of our best sellers, I'm sorry it did not fit you well. We hope you choose to try our store again in the future :)

Luxsea Swimwear Team

Bedømt til 1 ud af 5 stjerner

Terrible quality

Terrible quality. Poor customer service. I regret buying.

24. juli 2023
Luxsea Swimwear-logo

Besvarelse fra Luxsea Swimwear

Hi Harlyn

We are sorry to hear that you were not happy with the quality of your item. All our crochet bikinis are handmade and of very superior quality. They are hand stitched using the finest cotton and materials. We would love to hear why you weren't happy with the quality, and are happy to assist further if you could please email us on info@luxseaswimwear.com

Luxsea Swimwear Team

Bedømt til 2 ud af 5 stjerner

El bikini es bonito, pero los costes aduaneros son impagables

El bikini es bonito, y de calidad. Pero mi 2/5 viene por:
- He pagado 37 euros de aduana (casi el 40% del precio del bikini). Entiendo que esto no es culpa de la marca, pero desde luego que podrían hacer un mayor esfuerzo en la web por ser más transparentes y facilitar unos costes aproximados. Una cosa es decir que hay potenciales costes aduaneros (ok) y otra “esconder” que esos costes te pueden costar la mitad de la compra.
- El tema de las tallas lo deberían mirar. Tengo una 36 de pantalón y mirando las tallas cogí una M. Me queda justita. Obviamente no lo he cambiado porque no quiero volver a pagar los costes de aduana, pero me parece que la marca directamente no tiene opciones para gente con tallas más allá de la 38-40.
Creo que no volveré a comprar nunca más.

17. juli 2023
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Long shipping time

The product was okay, quality was not bad but not too good, looks the same. The main concern is that it took over a month to ship.

25. maj 2023

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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