From start to finish, nothing but impressed with everyone at the company. We first made contact with them before Christmas. Paul was nothing but professional, courteous and extremely helpful beyond... Se mere
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Se, hvad kunderne siger
Have just had my Luxair Cooker Hood delivery and have to remark on how professional and thorough it was. Delivery arrived on time, very lovely chap brought the parcel into my home and throughly checke... Se mere
Virksomheden har svaret
Based on delivery, great service so far. I'm refurbing my kitchen and have had some appalling experiences with delivery and products being damaged. The driver of my new beautiful white Luxair cooke... Se mere
Virksomheden har svaret
Easy online form to log issue with our 2017 Downdraft . Including videos. Immediate acknowledgement of request and clear process shared for next steps. Really helpful to speak directly with the engin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Kontaktoplysninger
Unit 4-5, Keld Close, HG4 5NB, Ripon, Storbritannien
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,7
Fremragende
564 anmeldelser
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Great Service
I raised an issue with a damaged delivery at 10:00 and a replacement sent at 11:00!! Impressed….
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Jacqueline,
We’re thrilled to hear you were impressed with our speedy response.
Making things right quickly is exactly what we aim for, and your feedback means a lot to the team!
Kind Regards,
Luxair Cooker Hoods Ltd.
Customer number:76078
Customer number:76078
Product: vent hood, luxair ch90 delux SS.
Motor on hood packed up, phoned for replacement motor under warranty terms of 5 years on parts to be told that Luxair wouldn’t do anything about their product failure due to not registering the warranty. I wasn’t informed at the time of installation about product registration, whilst I accept my failure to register the product, this, in the end is only a formality, which as a so-called luxury brand one would have considered they may consider overlooking. They’ve got the loophole and they’ve used it! It’s a lesson learned, with such a poor customer response and care, I won’t be reordering one of their products in the future.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Jeremy,
Thank you for your feedback.
We’re sorry to hear about your cooker hood, but our extended warranty is only valid when registered within 31 days of installation, as clearly stated in our terms. While we understand this may be disappointing, registration is a simple requirement to activate the warranty and ensure all customers are protected, as is the case with a majority of extended warranties from manufacturers.
Sincere apologies that you didn't receive the outcome you were looking for.
Kind Regards,
Luxair Cooker Hoods Ltd.
Very clear and fast feedbacks.
Very clear and fast feedbacks.
Got my hood questions answered within a few hours.
Great experience
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear DR,
Thank you for your kind review!
We’re thrilled to hear that your questions were answered quickly and clearly. It’s great to know you had a positive experience with Luxair.
Kind Regards,
Luxair Cooker Hoods Ltd.
Through my own foolishness 😳
Through my own foolishness, I had caused the filter panels of my cooker hood to become badly discoloured. Very disappointing, after keeping them near pristine for many years. A very helpful phone call with a very pleasant lady at Luxair resulted in the purchase of two replacements in very quick time. I had to pay for my stupidity of course, but, I no longer have a daily reminder of it! Thank you Luxair. Your kind and helpful response to my self made dilemma is much appreciated.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Maureen,
Thank you so much for your kind review!
We’re really glad we could help you replace your filters quickly and make the situation a little less frustrating. Your thoughtful words mean a lot, and we’re always happy to provide friendly, helpful support - no matter the reason. Thank you for choosing Luxair!
Kind Regards,
Luxair Cooker Hoods Ltd.
A very credible service
A very credible service, answered with two hours.
You deserve top marks, everyone should use Luxair products.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear A Traveller,
Thank you so much for your kind words!
We’re delighted to hear you had a fast and positive experience with our service. Your support and recommendation mean a lot to us, and we’re thrilled you’re happy with Luxair products.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent customer service
I can only praise the customer service. I had initially contacted them because I needed replacement filters but was then told my cooker hood is so old the filters don't exist anymore, so I ended up ordering a new hood. The customer rep looked at the photos and measurements I emailed them, helped me identify the newer model (incl. the filters that go with it) and sent me direct links to it. They then very helpfully raised the order for me and also booked the installation service. It made everything much easier for me.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Victoria,
Thank you so much for your kind review.
We’re thrilled to hear that our team was able to guide you to the right replacement hood and make the whole process - from identifying the model to arranging installation, so easy for you. Providing helpful, personalized service is exactly what we aim for, and your feedback really means a lot to us.
Kind Regards,
Luxair Cooker Hoods Ltd.
Very Prompt Service
I had a cooker hood installed in 2010 and although I changed the filters several times, I left it for more years that was sensible. When I tried to get replaqcements off the web they were "no longer available" and I lost interest, On Boxing Day I suddenly thought to contact Luxair, the hood maunfactureres, direct. To my surprise I had a very friendly reply within a few days, and as soon as I sent them the information requested, they sent me a link to a suitable filter. To get such excellent service over a very busy holiday period is worthy of 5 stars in my opinion.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Roger,
Thank you very much for your 5-star review.
We’re delighted to hear that we were able to help you find a suitable replacement filter for your cooker hood, especially over the busy holiday period.
Providing friendly, helpful support - even for older products, is something we take great pride in, so your kind feedback really means a lot to us.
Thank you for choosing Luxair.
Kind Regards,
Luxair Cooker Hoods Ltd.
My new cooker hood grease filter was…
My new cooker hood grease filter was delivered damaged in transit. I contacted them. There customer service person was excellent and a replacement was shipped straight away. Excellent service all round.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Michael,
Thank you for your 5-star review.
We’re sorry the grease filter arrived damaged, but we’re really pleased to hear our customer service team was able to resolve it quickly for you. Your kind words mean a lot to us, and we’re glad we could provide an excellent service all round.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent customer service and repair!
I brought and had a luxair ceiling fan installed approx. 4 years ago. One side dropped and wasn't fitting flush. The person who fitted it wasnt contactable. I emailed luxair and they were amazing. The engineer Jim came and visited me today and he was amazing to say the least..he had a look took some of the fan apart and immediately knew what to do. He fixed my fan in a matter of minutes and also checked and tightened some other bits..I just wanted to say thank you..considering they are based in rippon. I am truly amazed by the customer service which is excellent via phone and email and the engineer Jim was brilliant he was so knowledgeable and I felt so reassured due to the way he worked and he fixed the issue so quick I was amazed..thanks again luxair and especially Jim for being amazing.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Gurvinder,
Thank you so much for taking the time to leave such a detailed 5-star review.
We’re absolutely delighted to hear about your experience and that we were able to help resolve the issue with your Luxair ceiling fan, even after several years. It’s especially lovely to hear your kind words about Jim - we’ll be sure to pass them on, as he’ll be thrilled.
Providing knowledgeable, reassuring service is exactly what we strive for, so your feedback really means a great deal to us. Thank you again for your trust and support.
Kind Regards,
Luxair Cooker Hoods Ltd.
Efficient Service
The whole experience from making the phone call and the repair engineer sorting out the problem was handled extremely efficiently - wish all companies responded so quickly -
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Josie,
Thank you so much for the 5-star review!
We’re delighted to hear that everything—from your initial call to the engineer’s repair - was handled efficiently.
Providing a quick, smooth response is exactly what we aim for, so your feedback really means a lot to the team.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent Customer Services
We love our Pink Luxair extractor fan, yes, Pink!
It's 11 years old and needed new lights and a grease filter. (To be honest, the lights still worked but looked a bit tired ). Erin at customer services was a superstar and was able to locate the last two lights for us and dispatch our order very quickly.
Thank you very much, its a quality product and so lovely to be able to keep that splash of colour in our kitchen, especially when all new extractor fans are so utilitarian in silver or black. Everyone loves it!
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Hi Joanna,
Thank you so much for your wonderful review!
We absolutely love hearing that your Pink Luxair extractor fan is still going strong after 11 years - that’s fantastic! It’s great to know that Erin was able to track down those last few lights for you and get everything sorted quickly. We’ll be sure to pass your kind words on to her.
It makes us so happy that your splash of pink is still brightening up your kitchen - we agree, a bit of colour brings so much character!
Thanks again for sharing your experience and for being such a loyal Luxair customer!
Warmest wishes,
The Luxair Team
CHARLATANS SELLING SUBSTANDARD PRODUCTS
DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!! BUNCH OF CHARLATANS!!!! SELLING OVER PRICED APPLIANCES THAT ARE NOT FIT FOR THE PURPOSE INTENDED. Poor quality products with inferior components being marketed and priced as high quality. Purchased one of their allegeded quality extractor hoods for my brand new kitchen. Didn't even last two years before is started to badly vibrate. I contacted them with a warranty enquiry. Many emails later back and forth, video sent and several hoops jumped through they informed me once they discovered the motor was faulty that it was out of warranty. The unit has been installed by a professional as per the installation manual with 125mm ducting. You'd think this would be the first thing they looked into before replying to my initial email. Replacement motor was quoted at £200 plus £100 installation. Might as well just by a new unit. BUT NOT FROM THIS COMPANY!!! THEY WILL USE EVERY TRICK IN THE BOOK TO GET OUT OF ANY KIND OF WARRANTY CLAIM. INCORRECT INSTALLATION SEEMS TO BE THEIR FAVOURITE GET OUT CLAUSE. I'LL BE PURCHASING A QUALITY PRODUCT FROM A COMPANY THAT OFFERS DECENT LEVELS OF CUSTOMER SERVICE AND PRODUCTS THAT ARE RELIABLE AND FIT FOR PURPOSE!!!! I have zero doubts they'll reply with some sort of evasive response. Probably something along the lines of "we can't find your order" or some other dross about incorrect installation.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Hi Nick
Hi Nick / Lisa
We’re really sorry to read about the vibration issue with your extractor hood and the frustration this has caused. We absolutely stand by our products and take situations like this seriously.
To clarify what’s already happened: we’ve been in contact via numerous emails with your partner. Although the unit is now outside its standard warranty period and the extended warranty was not registered, we offered as a goodwill gesture a free of charge repair together with an extended warranty on the replacement part. We also proposed sending an engineer to inspect the appliance. If the engineer confirms a manufacturing fault (and not an installation or site issue), we will cover the repair. since this offer we have heard nothing. We feel this is a fair and reasonable offer should you wish to accept.
We can’t guarantee that all products will be entirely free from faults over time, no matter the quality electrical items can sometimes develop faults, but we will always work to diagnose issues promptly and put them right when they stem from manufacturing. Since making the above offer 3 days ago , we haven’t yet received a reply to arrange the visit, and we’re keen to resolve this for you as soon as possible.
Please reply to our last email and we’ll schedule the engineer.
we will copy and paste this response to your partners review on google (Lisa Quigley)
One small request while we work to resolve this: posting multiple duplicate reviews (“spamming”) across platforms is unhelpful and can slow things down by fragmenting information. Please continue in the existing email thread so we can coordinate the engineer’s visit promptly.
Excellent experience
Very good communications before and after order of hood, not fit yet so will post when we have, but delivery great, driver was excellent thank you! Even gave us a tip about cleaning. Anyway we would recommend/order again. Nice to be able to order from a smaller UK firm rather than the big guys.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear D Pope,
Thank you so much for your wonderful review! 🌟
We’re really pleased to hear everything went smoothly with your order and delivery, and we’ll be sure to pass on your kind words to our driver too.
It means a lot that you’ve chosen to support a smaller UK business, and we’re delighted to have made your experience a positive one.
We look forward to hearing how the hood looks once it’s fitted — and of course, we’ll be here if you need us again!
Kind Regards,
Luxair Cooker Hoods Ltd.
Great item and service.
Great communication as to when our cooker hood would be delivered. The driver was professional and friendly, checked the hood over when he arrived and gave us great advice as to how best to clean it. Would recommend.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
HI Liz,
Thank you so much for your kind words and 5-star review!
We’re delighted to hear that you were happy with the communication, delivery, and the helpful advice from our driver. It’s great to know your new cooker hood arrived safely and that you’re all set for keeping it sparkling clean.
We really appreciate your recommendation and hope you enjoy your cooker hood for many years to come!
Kind Regards,
Luxair Cooker Hoods Ltd.
Luxair Cooker Hood 70cm
I am really impressed with the after sales service from Luxair. Hollie sorted out a slight problem with the different colour filters supplied by the factory. The design of the Cooker Hood is really beautifully crafted and finished to a high standard. If you are looking for a great quality Cooker Hood at a good price then I genuinely recommend buying from Luxair. Definately a 5 Star company. Thank you.
4. juli 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Dear Dhiresh,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're happy with your Luxair Cooker Hood and the service you received. Hollie will be pleased to know she could help resolve the filter issue for you. We take great pride in both our product quality and after-sales support, so it means a lot to hear your kind words.
hanks again for recommending us – we truly appreciate your support!
Best wishes,
The Luxair Team
Fantastic customer service
Really helpful online customer service. Quick response for both sales and product questions! Highly recommend !
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Hi Catherine,
Thank you so much for the wonderful review! 😊
We're thrilled to hear that you found our online customer service helpful and responsive. It means a lot to us that you'd recommend us, and we're always here if you have any more questions.
Kind Regards,
Luxair Cooker Hoods.
Great customer service from Hollie
Great customer service from Hollie on two occasions. I wouldn't hesitate buying another product from Luxair and would recommend to friends and family.
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Hi Adrian,
Thank you so much for your lovely review! We're so pleased to hear that Hollie was able to provide you with great customer service on both occasions – we'll be sure to pass on your kind words to her.
It means a lot to know you’d choose Luxair again and would recommend us to your friends and family. We really appreciate your support and look forward to helping you again in the future if needed!
Best wishes,
Luxair Cooker Hoods Ltd.
Got an extractor fan installed with…
Got an extractor fan installed with Luxair. From start to finish, my experience was fantastic.
Prices are reasonable, support is prompt and the installation service was fantastic. I would recommend them.
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Hi Ritesh,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic experience from start to finish. It's great to know that you found our prices reasonable, our support team helpful, and the installation service top-notch.
Your recommendation means a lot to us. If you ever need anything in the future, we're just a message or call away!
Best regards,
The Luxair Team
Highly appreciate the customer service…
Highly appreciate the customer service of luxair team. When I contacted the luxair team with my issue they were replying to my emails with in minutes. I had minimum 5 conversations with them, each time they replied to me with in minutes. All the time they cleared my queries.
When the service engineer comes to my place he was showing a high professionalism. Before he he started the work he made sure everything is correct in place. He did a clean job, and he answered my doubts with a happy face. Also he arrived at the correct date and time which was scheduled for me.
All the best for the luxair team and thank you for fixing my cooker hood.
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Hi Suharas,
Thank you so much for your glowing 5-star review – it truly means a lot to us!
We're thrilled to hear that everything went smoothly from start to finish, and that you were happy with the service and professionalism throughout. We'll be sure to pass your lovely feedback on to the engineer who attended.
Should you ever need us again, we’re just a call or message away.
Kindest Regards,
Luxair Team :)
AFTER SALES SERVICE BRILLIANT
Bought one of their models a good 5 or 6 years ago, and needed a small part after I broke something when giving the extractor a clean.
Immediately answered my request for help and sent me the part FREE OF CHARGE.
Cannot recommend highly enough, especially in this day and age 👍
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra Luxair Cooker Hoods Ltd
Hi Mick,
Thank you for your wonderful review.
It is great to hear that you are impressed with the service you received when needing a spare part, we are always more than happy to help however we can & we are pleased to hear this was resolved promptly to your satisfaction.
You know where we are if you need anything else :)
Kind Regards,
Luxair Team!
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