Wanted to buy a tessera set three days ago for 205 CHF with already a discount of 46 CHF. I've waited because they said there will be a black friday disount and then I checked again yesterday and the... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nie polecam nikomu tu kupować! Oszuści! Zrobiłam u nich zamówienie ale jak dowiedziałam się jak długo czeka się na paczkę to od razu prosiłam o anulowanie. Firma napisała że nie mogą anulować (mimo że... Se mere
Really love the tessera set, the colours are the best part for me. The pitcher and glasses works well together without looking too formal. Nice little details in the texture too. Just something a bit... Se mere
I first saw LoveEcru on Instagram and ended up ordering the Orbit clock and a couple of the stainless steel cups. I liked the look online but they're even nicer in person, the cups have a good weight... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
LoveÉcru makes handcrafted ceramics and tableware for everyday use — bowls, mugs, plates, vases, serveware and small decor pieces you reach for every morning rather than keep behind glass. The name comes from écru, French for unbleached and raw. That's the idea behind the whole range: visible hand-shaping, uneven glazes, quiet colour, and the small irregularities that come with pieces finished by hand. Peggy Chung started the brand in 2020, after noticing how much a few well-made objects change the feel of a home. Everything we sell is built to be used. Each piece is food-safe and lead-free, and the shapes are chosen for real routines — a breakfast bowl, a coffee cup, a tray for the things by your door. Every order includes free worldwide shipping to 40+ countries and a 14-day money-back guarantee. Orders go out in protective packaging, and if something arrives damaged we'll replace it free. Just send us a photo. We're a small team and we read every message. If you have a question about a piece, need an update on an order, or something arrived not as expected, email hello@loveecru.com or message @loveecru on Instagram and we'll come back to you. Reviews here show us where we're getting it right and where we still need to improve. If you've ordered from us, we'd like to hear how it went.
Kontaktoplysninger
3,5
Middel
43 anmeldelser
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Customer service is the worst I’ve ever encountered.
I purchased two latte cups. They are so beautiful. However, I poured some coffee in the cup, and the outside was so hot, I couldn’t begin to hold it with my bare hands. I checked in with the company. No return allowed since I “used” the cup. Plus it had been three days since I received my purchase. I have never run into such poor customer service. So disappointed. I feel scammed honestly.
23. oktober 2023
Uopfordret anmeldelse
LoveEcru is a beautiful company, but they are ripping people off
This particular vendor is overcharging for products. They seem to want to capitalize on what feels “aspirational”, exotic, or out of reach for the average shopper. “Want porcelain pieces from Japan? Here, you can buy this rare and expensive set of dishes for hundreds of dollars now!” For example, the Kaneko Rinka Porcelain pieces. I am an American currently living in Japan and see these and similar pieces often. These products are available in Japan for a fraction of the cost, sometimes at rates equaling $15.00 USD, depending on the piece size. (The cost of Rinka pieces can also vary according to daily Yen-to-USD exchange rates.) But they do not and should not cost $136.00 for a single cup and saucer. The price points offered on LoveÉcru are absurd. Don’t be fooled into overspending on their beautifully posh and curated site.
There is another site vendor that offers these and other authentic Japanese pieces at reasonable prices. It’s called NIHON Ichiban - Anything From Japan. You can find the Kaneko Rinka plates there, and they do ship them internationally. They also charge you at the most current daily Yen Rate, which has generally been low in recent years. So that could be to your financial benefit. You do have to pay for shipping, which is a slight pain. But you can get multiple Rinka porcelain pieces and still spend less than it would cost you to pay for one product using LoveÉcru. I did! Good luck, and happy shopping.
27. september 2023
Uopfordret anmeldelse
Thieves and lying customer service
Thieves and lying customer service. They shipped my order in two separate parcels which resulted in paying for import taxes and handling charges twice. Customer service assured me they would be handling the cost of one of the parcels but they stopped answering my email 2 months later. Clearly just empty promises until customer forgets. To add on top the mark up is twice compared to what the pottery costs and can be acquired from another company.
10. juni 2021
Uopfordret anmeldelse
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