Link Financial Outsourcing Anmeldelser 

The young lady from Dublin was a superstar,,so helpful,so caring. What a girl,,100% professional and a joy to speak to!!!! She should be promoted to at least team leader as was so good at her job!!!!! Absolutely brilliant and a perfect advert for your company!!!!!!

Impossible to contact. In the last 2 week I’ve sent two emails, both have been unanswered (it’s an urgent query).

I’ve made over 10 calls to their customer service. The line doesn’t connect you, it either gives you the option to make a payment on the IVR or you leave a message / request a call back. I’ve requested multiple call backs and none have been received.

Absolutely shocking service.

They are uncontactable. They don’t respond to emails or phone calls. I’ve contacted the financial ombudsman, they have half of my details incorrect and the amount they say I owe is completely wrong.

VERY EASY TO WORK WITH. THE CUSTOMER SERVICE TEAM ARE VERY POLITE, PROFESSIONAL, KNOWLEDGEABLE IN THEIR SYSTEMS TO PROVIDE ME WITH GUIDANCE AND SUPPORT.

So understanding, helpful and knowledgable, Joanna is a credit to your company !!

Great customer service. Very helpful and explained everything in detail.

Reece was very understanding and listened to what I had to say and couldn’t apologise enough for the problems I’ve had, huge credit to him

In my case dealings with Link Financial began over three years ago. (for confidentiality I have not revealed their full name)
Anything regarding debt can be a very scary and lonely place to find oneself, howerver when I was first contacted by ( J.G.) I was reassured of how the process worked and given easy to understand advice to facilitate my personal financial predicament.
I was contacted regularly by phone and by the same person, which I find much more personable. We talked over any changes to my circumstances and financial stresses I was going through, which made me feel listened to and understaood in a way most organisations just don't offer or frankly seem to care.
Overall the kindness and support I recieved was second to none.
I highly recommend their services and would like to thank all concerned ( especially J.G. ) for helping me at a time in my life when it was most needed.

Jack was very helpful and made the process very straighforward.

Customer service agent Jill put my mind at ease regarding payments and has assured me if any problems occur in future that I can always call you. She was very pleasant and helpful

Caller was polite, gave me information that I had asked about, set up my direct debit and a step by step of what she was doing

My query was dealt in a very professional manner. The knowledge & know how was quite good.

Kye was lovely she set me a payment plan up went through everything with me excellent customer service

The man was very understanding of my circumstances, and also a very personable guy. He made me feel completely at ease and was helpful throughout the whole process.

Very helpful with my problem

Helpful and efficient

I have always been well attended by the Link people, especially the lady with soft voice.
She understood my financial situation and set up a monthly payment agreement to settle my debts.

Reiss was very helpful and professional

I have had yet another set of generic letters from this company & still no response. I don't do phone calls esp in regards to finances, as I need everything in black n white. This protects me as well as the company. Yet they don't respond. I must have sent them 20 emails now - I just get the generic automatic response.
Use the portal to login etc - I can't as you say the info I am giving you doesn't match your records. OK well what isn't matching - I can't change it - I can only work with what I am given.
You see all these positive reviews about this company but I bet they are mostly fake.

**UPDATE**
This isn't the first time you have contacted me and asked for information.. I have passed this over with a detailed write up about the issue & the response I got was - we are sorry you can't reset your password.. Its not a password issue - its the information you hold on the account isn't lining up with the info I have issue.. You are not listening to me at all.. The amount of stress you have caused me over such a pathetically small debt (£2 50) - you should write it off & learn to listen to your customers & improve your service.. I have been fighting with you for months now, all due to not being able to login as your system says you can't match up the details.. I refuse to setup a DD from my personal account with your details as in reality I don't know who you are. I will only do it through your portal, a secure system, yet you can't get it working..

Reece was very helpful and easy to talk to, everything was sorted out very quickly.