Link Financial Outsourcing Anmeldelser 1.299

I was nervous about calling to arrange a payment plan but your agent Gemma was outstanding from the outset.she dealt with me calmly and with a clarity and assurance second to none.what a great asset Gemma is to your customer facing service.she put my mind at ease and was able to listen and respond with great care and empathy.and ultimately she got my problem sorted and put my mind at ease .well done Gemma you are a real credit to your company .

I am still trying to make a full and final payment to you, I never received the verification email so I can pay online and your automated telephone service is duplicating the account number so I don't trust it, you replied to my review last week saying you would contact me with an Al way to pay but I never heard anything, I am about to contact the finance ombudsman I have been trying to clear this account since March

Company keeps calling my old phone number chasing a loan that has already been paid off. I have called them, left my number and emailed multiple times and have yet to get any sort of reply. I have also now received a letter claiming I havn't been in touch so they are looking at a house visit. This makes me extremely uncomfortable and stressed.

The network was bas but the adviser was patient to hear me out and the issue i had was resolved and we came to an agreement. Thank you

Emailed back in January with all the relevant information to set up a direct debit as my work pattern makes it hard for me to call up during the day, emailed 5 times since then have heard nothing back. My portal just says “it’s updating” received a letter saying I missed payments I know nothing about being set up demanding I pay the balance in full. Spent all last week ringing 9/10 times a day with no answer & no one responding to my voicemails. HOW CAN THEY EXPECT YOU TO PAY & SORT YOUR DEBT OUT IF THEY DO NOT COMMUNICATE BACK WITH YOU!!!

Been trying to get through to link for the past month. Nobody answers the phone. Even when you leave a message nobody calls back. Emails have been ignored. Even a request to my direct debit on the portal has been ignored for the past 8 days. How is anyone meant to sort out a debt? Maybe I have to take it higher as this is a joke.

Great customer service from Gill, very kind and helpful

UPDATE TO MY PREVIOUS REVIEW:
I don't know how this company is allowed to operate, it's an absolute SHAM.
I still have NO REPLY to my emails of 3rd April, 8th April and 14th April. I still have NO REPLY to my complaint about this from 17th April (4 WEEKS AGO). I still have heard NOTHING since I replied to the comment on my last review asking for more info despite this being TWO WEEKS AGO. They don't answer the phone when you do call, and I can't ring often due to my work constraints.

I am not asking for anything difficult or controversial - I'm asking to be able to register my account online which I can't as they must have some details incorrect. I'm asking for confirmation that the 2 payments my old provider have confirmed, in writing, that they've passed over have been received and applied, and I basically just want to be able to pay.

I am going to give this 1 more week to receive a full response via email or I am going to the Financial Ombudsman Service about the fact that you simply cannot contact them and the stress that trying to contact this not-fit-for-purpose company brings.

Awful company to try and deal with.

I have then made multiple attempts to contact link over a number of weeks and do not receive a reply.
Their phones are not answered. Whether you call using option 1, 2 or 3. Nobody ever answers, I just want to get my settlement figure and pay the debt off. You wouldn’t think it’s this hard.
I have made 8 phone calls at different times of the day and it either rings for 10 minutes and then tells you to leave a message or as soon as the call connects it tells you to leave a message.
I have left messages, I’ve also sent email plus tried to get onto the online portal but I am not contacted by email, phone or through the website.

I had a very supportive and reassuring conversation with Emily today. She was patient and attentive regarding my circumstances and put me at ease with her compassion and understanding. She provided me with helpful information and advice making my situation more tolerable with strong hopes of resolution. I very much appreciated how well she dealt with me and my difficulties, thank you Emily!

Every time I call the response is happy, understanding, no pressure and lovely to speak to.

Dreadful company to try and deal with.

I fell in financial difficulties and my loan was passed to link financial.
I contacted and completed an application with StepChange who advised they would contact my creditors and never have.
As a result, link have issued ccj paperwork.

Link have send numerous threatening emails from a 'do not reply' email address.
I have then made multiple attempts to contact link over several weeks and do not receive a reply.
Their phones are not manned. Whether you call using option 1, 2 or 3. Nobody ever answers.
I have made 6 phone calls at different times of the day.
I also sent an email to the contact details listed on their website 2 weeks ago, along with an additional follow up and neither have been responded to.
I know these have been received as they issue an auto response.

This company calls me 5+ times per day from different numbers. I am not the person they are trying to reach. I've reached out to them to get my number removed from the system but the calls continue.

Please rectify this ASAP.

Ben was very professional and respectful during our conversation.

I felt listened to

I was put at ease by my caseworker in what is currently a very difficult time for me.

IMFORMATION SENT VIA TRUSTPILOT TO YOURSELVES , NOW ITS UP TO YOU TO RING ME AGAIN… BUT I KNOW YOU WON’T

Sent me multiple letters for a former addressee. Guy lives in America now. Horrible nasty people

The worst company ever .I do suspect them of fraud I have an account with them . The account never worked to go online it says that they don't find the details you try to find them nobody's answering the phone I've done that four of five times they're lying of the amount that I need to give them I meant to have an loan of a 1000£ that I paid 500 pounds from my bank account is showing that to them and from another bank account 300 pounds there's still sending me letter that I owe them 760 pounds where they come in with the amount I don't understand. I send them a email no answer to the email as well I'll be documenting everything and go further with going in court and accuse them to fraud.

**additional info added 2 hours after link financial replied... Where is this request for further info?? I haven't had a message or email asking for it... Again my point is upheld.. Joke of a company!!!! ****

How are you supposed to sort your finances out when you cant even speak to these people!!!?
All I am trying to do is get a settlement figure to clear my loan off, calls never get answered, left several voicemail, sent emails and not responded to.
My next step will be to cancel my payment, I'm pretty sure they will contact me if I do that!!!
Absolute joke of a company