Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... Se mere
Virksomheden har svaret
They seem to never use a bucket or cloth under their working area so always leave my carpet soaked with boiler water, to varying degrees. Once a man did ask me for a bucket, which I really appreciate... Se mere
Virksomheden har svaret
Liberty engineer always on time very friendly lets you know everything ok before he goes .Steve has been our service engineer for 12 years and feel safe living on my own and retired I know I can trus... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Kontaktoplysninger
Charley Wood Road, L33 7SG, Liverpool, Storbritannien
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Fremragende
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Besvarelse fra Liberty
Hi Antony,
Great to hear.
Thanks
Paul
Jason was sound and also got it done…
Jason was sound and also got it done fast. Thanks again
2. september 2026
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Hi Patrick,
thank you for your feedback today, I'm happy to hear our Jason completed the job efficiently.
kind regards
Wendy
Graham arrived well within the time…
Graham arrived well within the time given to me. He was polite and friendly. He quickly got on with servicing my boiler, checking alarms and testing the heating system. I'm not an engineer but he appeared to be very efficient.
2. september 2026
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Besvarelse fra Liberty
Hi Cherie,
Great to hear the visit went well from Graham.
If you would like to send an official compliment please send us a short summary to feedback@liberty-group.co.uk.
Thanks
Paul
The technician did a five star job
The technician did a five star job
In fixing the repair of a burst water supply tube.
The only reason I scored 3 stars was the admin staff were so short with me when I asked why the technician was late that particular afternoon was the repair was booked for am's mot pm's
When I did get the chance to speak to one of the admin staff was the way she answered the phone with a mouthful of chewing gum.
Not recommended.
3 stars for admin 5 stars for the technician.
2. september 2026
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Besvarelse fra Liberty
Good morning, Mr Sharman,
Thank you for taking the time to leave your review. I'm delighted to hear the technician resolved the burst water supply pipe and delivered the high standard of service you expected. That said, I'm sorry the communication around the appointment and your experience when contacting our office fell short of your expectations. Your comments have been noted, as both the quality of our repairs and the service we provide over the phone are equally important.
Speak soon,
Adrian.
Professional and got the job done Very…
Professional and got the job done Very happy.
2. september 2026
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Hi Deborah,
thank you for your feedback today, I'm happy to hear the job was completed professionally.
kind regards
Wendy
Adam was very helpful
Adam was very helpful, polite and funny!
And his tattoos are awesome!
He’s a cool dude to have on your team.
1. september 2026
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Besvarelse fra Liberty
Hi Sophie,
thank you for your feedback today, I'm happy to hear Adam gave a good impression and the job went well.
kind regards
Wendy
I called the engineer because the noise…
I called the engineer because the noise coming from one of the alarms has not been addressed. The same issue is still there
1. september 2026
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Besvarelse fra Liberty
Hi Elaine,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Pleasant staff
Needed to cancel an appointment but had difficulties contacting because my emails went unanswered and the appointment day arrived with no acknowledgement, however I rang in the morning and finally managed to get through and requested a smaller window of time for the appointment and they allowed that. The receptionist was very pleasant and polite as was the engineer who carried out the service.
1. september 2026
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Besvarelse fra Liberty
Good morning, Tina,
Thank you for sharing such balanced feedback. I'm sorry that getting in touch to rearrange the appointment wasn't as straightforward as it should have been, but I'm pleased the team were able to help once you got through. It's great to hear both our receptionist and engineer were courteous and accommodating, and that the appointment was completed successfully in the end.
Speak soon,
Adrian.
Just got on with the work and friendly
Just got on with the work and friendly
1. september 2026
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Besvarelse fra Liberty
Good morning, Laurence,
Thank you for your review. I'm pleased to hear the engineer was friendly and got straight on with the job without any fuss. Sometimes the best visits are the ones where everything is handled smoothly and efficiently. We appreciate you taking the time to share your experience.
Speak soon,
Adrian.
Very friendly engineer who got straight…
Very friendly engineer who got straight down to the job. No mess and respectful of the property.
1. september 2026
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Besvarelse fra Liberty
Good morning, Nicholas,
Thank you for taking the time to leave your feedback. It's great to hear the engineer got straight to work, treated your home with respect, and left everything just as they found it. A friendly approach and a tidy job can make all the difference, so I'm pleased this was your experience.
Speak soon,
Adrian.
Besvarelse fra Liberty
Good morning, Sonia,
Thank you for such a simple but powerful review. We're thrilled to hear you had such a positive experience and that our service made a real difference. I'll be sure to share your comments with the team, who always appreciate hearing when they've got it right.
Speak soon,
Adrian.
Always on time very polite and very…
Always on time very polite and very helpful
1. september 2026
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Besvarelse fra Liberty
Good afternoon, Phil,
Thank you for your kind feedback. We're delighted to hear you continue to receive a reliable service and that our team have been punctual, polite, and helpful on each visit. It's always rewarding to know our engineers are making a positive difference. We really appreciate you taking the time to share your experience.
Speak soon,
Adrian
I was informed of a gas inspection and…
I was informed of a gas inspection and could turn up at anytime during the day,the 28th ,he turned up,I asked him if he could remove his shoes and obliged,just had carpet cleaned but he did what he needed to do and was on his way,I asked him if everthing was ok and yes ok,a good job done
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Liberty
Good afternoon, S. Matthewson,
Thank you for your feedback. We're pleased to hear the engineer arrived as expected, respected your request to remove their shoes, and carried out the gas inspection efficiently. It's great to know everything checked out fine and that you were happy with the service provided. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Besvarelse fra Liberty
Good afternoon, Sam,
We're sorry to hear that you feel this way and that we have clearly fallen short of your expectations. We take all customer feedback seriously, and we'd like the opportunity to understand what has led to your dissatisfaction and investigate any concerns you may have. Please contact us at feedback@liberty-grouup.co.uk so we can discuss this further. Thank you for taking the time to share your feedback.
Speak soon,
Adrian
Excellent service wow
Brilliant , Thomas was cheerful very polite and respectful he done the check brilliantly very happy
28. august 2026
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Besvarelse fra Liberty
Hi Zana,
thank you for your feedback today, I'm happy to hear our colleague gave a good impression and the service went well.
kind regards
Wendy
Very pleased with the service
The service engineer arrived within his time slot. Really nice guy, did what he had to do professionally and respectfully
28. august 2026
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Besvarelse fra Liberty
Hi Yvonne,
thank you for your feedback today, I'm happy to hear our colleague gave a good impression and arrived on time.
kind regards
Wendy
All good
All good, both young men polite and got on with there work.
28. august 2026
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Besvarelse fra Liberty
Hello Mrs Parsons
Fantastic news
Thanks
Paul
From the lady that made the appointment…
From the lady that made the appointment with me to the engineer that came out all were polite and professional and got on with their work quite quickly as I was in a bit of a rush for work so 10 out of 10 all round
27. august 2026
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Hi Paul,
Great to hear you had a great overall experience.
Thanks
Paul
Engineer was friendly and also professional
Engineer was friendly and also professional. Faultless customer service when I needed to reschedule and kept me up to date with texts
27. august 2026
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Besvarelse fra Liberty
Hi Sam
That's wonderful news
Thanks
Paul
The operator was on time
The operator was on time, polite and did the work required in a short space of time leaving everything as was.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Liberty
Hi Susan,
thank you for your feedback today, I'm happy to hear the work was completed quickly and your property left tidy.
kind regards
Wendy
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