Lex Autolease Anmeldelser 

Awful experience. I chose to go down the electric route and it has been nothing but a headache.
When I first received the Audi e-tron, a full charge showed around 210 miles of range. After just one year, the full charge range has dropped to around 132 miles. Lex arranged for the car to be inspected but advised they do not consider this a fault and told me to contact Audi directly. Unfortunately, Audi have also been unhelpful and are fully booked until the end of May.
I have also raised two complaints regarding faults with the vehicle. Each time I was told it could take up to eight weeks for a response. I have chased multiple times and estimate I have spent around 15 hours on calls trying to get an update.
To make matters worse, my complaint was closed without resolution, meaning I now have to log a new complaint and potentially wait another eight weeks.
Overall, the experience has been extremely frustrating and time-consuming. Based on my experience, I would not recommend Lex Autolease.

Would give minus stars but I can't.

15th March the charge flap on my car will not open and I have about 60 miles of charge left. Booked the car in for repairs using Lex repairs portal, the local garages to me can not look at the issues until the end of April, 5 weeks away.

The level of service and support that I have since recieved from Lex Autolease is absymal.

I now have a car that I will have to make 2 monthly payments for but can not drive it unil the day that it is booked in for repairs.

Avoid this compnay at all costs and do not make the mistake that I have made.

Avoid at all costs.
Our financed Tesla was unfortunately written off in December. The total loss dept advised that we’d have the initial payment pro-rata’d and refunded by now. Chased up the refund as we’ve ordered another car (with another provider) planning to use this. Now they are telling us, I have to put in a ‘dispute’ for them to look into it and ‘calculate it’ and it’ll take up to 10 days.
Trying to speak to one person to resolve something is impossible - they cut you off, pass you around or fob you off with emails and call backs that don’t materialise. They use jargon to confuse you.
I’m not confident they’ll resolve this for us. I’ll escalate to FOS if not.

I would not recommend this company at all very unprofessional spend the last 2 days trying to get a 800 pound deposit off me for a car that finance had not been accepted on then told me the finace price and it was 150 pound a month more that James at autolex had agreed on he just lied to me to try and get a deposit off me

I had a lease car agreement with Lex Auto for 4 years. I extended the contractual term on a short term basis and they agreed to reduce the monthly costs but then they actually increased the monthly charge. In addition to this issue when I returned the car they said that there was some damage to the car and sent me and invoice - I questioned the process and asked for a copy of my contract to review the clauses and see if I was actual liable.. they never sent me the contract and therefore I didn't pay the invoice £240 and then the put a credit mark against my name which has resulted in me being declined for a mortgage. I contacted there customer service team and they informed that they reviewed my case and I didn't ask for a copy of my contract. I then requested a copy of all my telephone calls with them (under GDPR rights) and they sent me an empty file on the date that I requested a copy of the contract. The company have been very unethical and there customer service manger in my opinion has lied to me and deleted information to cover his poor handling of my case. I am taking the company to court and I would strong recommend you use another leasing company. John Lisburn Northern Ireland

Hands down the most incompetent lease company I’ve ever dealt with. Have had our Tesla almost 3 weeks & I’ve still not been added to the car. Numerous emails, phone calls & they’re just not bothered. Will likely get no response to this review, & the wait goes on😴

This company is a sham they made my daughter believe for months she was getting a car she had saved to pay a decent deposit and she went months without a car expecting to receive the car April 2026 1 month before she was due to get the car they sent her an email cancelling it leaving her devastated avoid at all cost or risk being let down

I have a Volvo EX30 with Lex on salary sacrifice. It needs to be noted that I am a firefighter for a living. Volvo advised the car cannot be charged above 70% as a potential fire risk. They then also advised that I shouldn’t leave the car charging unattended. Which I can’t do, as I can only charge to 70% I then need to charge at work on a fire station in order to get home. Given my job I cannot stay with the vehicle.
Told Lex all of this. Went through the complaint with them. They told me after four weeks they’ll give me and update and have a final response after 8 weeks.
At four weeks I contacted them, they told me it was with senior management and someone would call me. They didn’t and when I followed it up the guy told me that nobody had said they would call me back.
At eight weeks they told me they still had no answer and were extending the complaint for another 4 weeks.
Needless to say I’m not happy. I’m attempting to reject the vehicle as not fit for purpose also on safety grounds with no termination fee. I’m waiting a reply from both the Financial Ombudsman and BVRLA. Lex customer service has been shocking and none existent. How is this company allowed to operate! Any new customers be warned. Signed the firefighter driving around in the fire risk.

Lex Autolease was terrible when we purchased our Tesla from them after three years of leasing. They failed to transfer ownership to us, essentially now rendering our car useless for potentially days or weeks until we receive our V5c. In addition, their customer service was incredibly uninformed, unhelpful and rude when I tried to request assistance with the situation.

Tesla informed us that Lex Autolease should have "transferred ownership" to us as soon as we purchased it, which would have meant a seamless transition of ownership. Instead, they released the vehicle, leaving us to restart the process of claiming ownership after receiving the V5c. This is a much longer process that essentially means we're unable to use our purchased car for days or potentially weeks, until the V5c has been delivered to us.

Audi E-tron GT, broke down 112 days ago, car still not fixed,still paying £959 a month, lex auto lease don’t care about there customers,they have only offered £2,700 and that is there final decision even thou I have paid so far £3,836 and they said car may still be another month so my payments will be £4795, also was 65 days without a car, then they got a car which is £200 a month but I still have to pay full amount of £959, and refused to terminate the contract even though the contract finishes this year, manager Wayne manning kept on talking over me ,and wouldn’t let me speak, even though I was calm and polite , I have the date and time of conversation so lex autolease can check the call

would strongly caution anyone considering Lex Autolease.

My experience has been incredibly frustrating and stressful from start to finish. I have been dealing with recurring faults on my vehicle, including serious brake issues, and the handling of the situation has been poor throughout.

Communication has been slow, inconsistent, and at times dismissive. I have repeatedly had to chase for updates, clarity, and next steps. For a company of this size, I expected a far more structured, customer-focused approach — especially when safety concerns are involved.

While they eventually offered to take the car back, this would have left me without a vehicle and significantly disrupted my daily life, including work commitments and transporting my child to school and activities. There was little evidence of understanding the practical impact this situation has had on me.

The overall experience has felt reactive rather than proactive, with minimal ownership taken to resolve matters efficiently or empathetically. Leasing a vehicle should provide convenience and peace of mind — instead, this has created unnecessary stress.

I would not choose to lease through Lex Autolease again.

I’m writing on behalf of my brother who has given up on them, I just want people to know how low this company will go

My brother leased a Nissan Qashqai from new and was happy with the price, when his deal was up he asked to extend the contract for another 2 years, which they did.
Since then and shortly after taking the new contract my brother has been dealt with an aggressive form of cancer, he has now lost the use of his legs and is bed bound so has no use for the vehicle which is costing him £360 PCM which is money he could do with

He rang Lex Leasing up and asked if he could cancel the contract, he explained what he was going through but they didn’t care, they told him he could pay it off with a lump sum or he had to honour the 24 month contract

What makes matters worse they didn’t even take into account he had between 6 - 18 months to live

I’ve had two separate leases from lex-first was slow to pick up but was covid. Second no issues.
Would use again.

Handed vehicle back to Lex on a 40,000 mile contract, with 37000 miles on the clock, they have now raised an invoice to me for 20,000 miles excess as the vehicle reset to Kilometres they can't even read an Odometer!
Therefore they also want to charge £256+vat for incomplete service history as they think it's went a long time without a service!

They went down the EV road.

But completely forgot to consider depreciation.
Absolutely major Management Failure.
Check out Depreciation after lease/ 3 years against resale
To avoid confusion from you AS Autotrader keeps asking for explanation.

You are losing money. Not the Balloon price. Check out the Disposal of Lease Valuations

You backed the wrong horse.
Why does the Prime minister run around in a fossil fuels car

Ask ZENITH. Plummeting EV values

I’m just entering into an agreement with Lex Autolease and am a little puzzled and in someways concerned about some reviews. I’ve had no problems whatsoever, in fact only one issue raised and that was my fault. Between the broker, who was excellent, and Lex it was quickly sorted. Have yet to take delivery of the car and reach the point of handing it back but experience to date has been faultless.

Unhelpful at best if you experience any issues!

Leased a Volvo EX30 via Lex Auto Lease that has a recall owing to potential fire risk with a battery, compounded by doors that are prone to locking without the option to manually override, presenting significant safety concerns that Lex Auto Lease will not engage in to resolve, despite numerous attempts to contact them.

0/10, do not recommend. Terrible service.

If I could add a minus review I would. Awful company, they don't listen and don't care. Avoid at all costs!!!

Shocking customer service, been complaining about a vehicle Volvo ex30 which is now officially a fire risk!! And can only charge to 70%, Emails and phone calls to them still no resolve just keep saying they are looking into it, how can you let customers drive a dangerous car, never use again. Now going legal on them as they have breached their contract.

I have been leasing a vehicle through Lex Autolease for 20 months. Their handling of a serious safety issue has been negligent, dismissive, and deeply concerning.

Within months of receiving the vehicle, during winter 2024/25, the interior of the car began freezing in cold weather. The inside of the windscreen and panoramic roof ice over, requiring ice to be scraped from inside the vehicle, while condensation drips into the cabin. The car also steams up uncontrollably during normal driving, severely restricting visibility.

This is a clear safety risk.

A Volvo main dealer inspected the car in January 2025 but tested it indoors in warmer conditions, despite video evidence showing internal icing in real-world temperatures.

In January 2026, Lex Autolease arranged an independent inspection by DEKRA. Their written report confirms:
• The windows steam up constantly
• The rear screen is coated in condensation
• The engineer observed abnormal steaming during a test drive
• Video evidence of the interior windscreen and panoramic roof being frozen was reviewed
• The engineer states this behaviour is usually a sign of water ingress
• Further workshop investigation (including partial interior stripping and water testing) is required

Despite this independent confirmation of abnormal, safety-critical symptoms, Lex Autolease closed my complaint on the basis that the “root cause” was not identified.

In other words, Lex accept the symptoms exist — and still chose to walk away.

Over 20 months I have been forced to run the heater constantly just to maintain visibility, increasing charging costs by an estimated 30–40%, costing me thousands. Lex refused to discuss this by phone and showed no interest in safety, cost, or duty of care.

I am now being forced to escalate this to the Ombudsman because Lex Autolease appear unwilling to take responsibility for an obviously unsafe vehicle.

Closing a safety complaint because a defect is difficult to diagnose is unacceptable.
Ignoring independent evidence of a dangerous condition is reckless.

Avoid this company.