LPL Anmeldelser 

LPL were brilliant and made the house buying process very straightforward for us. Charleigh was fantastic as our solicitor, always responding to queries very quickly and in a helpful and supportive way. I would highly recommend LPL.

Nothing but praise for LPL, more specifically to Sima who has been our case handler from the beginning. She has made buying our first home a seamless process, which we’re very grateful for!

The worst bunch of conveyancers I have ever experienced. They did not respond to questions or, when they did, told me to contact my case handler (what case handler?) instead of getting that person to contact me. I had two re-mortgages going on at the same time and neither were handled in the way I usually experience.

We had an absolutely amazing experience with LPL Solicitors, especially with our case handler, Naeema. From start to finish, she was nothing short of amazing! She always responded to our emails quickly, kept us informed of every update, and was more than happy to answer any questions or queries we had.
Buying your first home can be a very stressful and overwhelming experience, but Naeema made the whole process so much easier for us. She ensured everything was progressing steadily and kept us updated every step of the way, which gave us great peace of mind throughout the process.
We honestly couldn’t have asked for a better person to handle our case. Her professionalism, communication, and support were outstanding, and we are so grateful for all her help in making our first home purchase a much smoother experience.
We would highly recommend LPL Solicitors, and especially Naeema, to anyone looking for a reliable, supportive, and professional team. Thank you so much for helping us get the keys to our first home!

I don't know how much we are thankful to Erica on this deal. You have been supporting us in phenomenal way. Even we didn't get the clear information's from the Estate agent you had given all the clear instructions and advise. That really help us to take decisions on the struggling times on this purchase. I remember, when we withdraw the purchase, you have been standing with us and not forcing/canvassing us to rethink the decision. Also, you have been on top to steer the completion process, and because of that only we got the house key.

I heard solicitors will not be timely responding to queries and delaying the purchase formalities. But you are outstanding and role model to all solicitors.

We are delighted to have you as our case handler. Thank you thank you so much.

Allow me to take this moment to express my sincere thanks and gratitude to Lpl.However I want to say a massive Thank you to Alice who was our conveyancing executive.
She was with us from the beginning to the end and throughout the entire journey, she was the true definition of who a professional is.
Thank you so much Alice.

Great service and very professional. Thank you to Irene and the team for making the process smooth and easy. Highly recommended!

Great experience - Purchase completed in expected timeframe. The whole process went smooth.

I would like to thank Amy Khalid, we recently sold our property which was a more complicated process under the first right of refusal with our local council.

Amy went above and beyond to help us get to exchange and finally completion on the sale. She would message back same day and always be quick to respond to any queries we had. I would recommend her to anyone.

Charleigh mollins - what an absolute star!!

I think there is a stigma with solicitors being “ slow” but I can honestly say Charleigh blew everyone out the park with how fast she was, communicating with her was absolutely brilliant!

We would not hesitate to recommend LPL, but especially Charleigh

I found using LPL soclitors for my house purchase and sale with the online portal took much of the stress out of the process, as you could always see what was happening on your case. It was very easy to send documents or load directly into the portal. Lewis my case handler was amazing, our purchase flew through in just 8 weeks. The sale sadly took 6 months but this was down the buyer using a rubbish solicitor. I highly recommend LPL and Lewis in particular

LPL were recommended by my mortgage advisor. the process went smoothly and they provided updates and a weekly digest throughout. Charleigh handled my case & was consistently quick to reply to any questions I had. All in all I would second my advisors Recommendation.

Found them really calm professional and transparent during whole process of buying house🥰

I had the pleasure of dealing with Beatrice who was amazing throughout the whole process. She was really helpful and attentive in every way and I would highly recommend.

My overall experience of the house purchase and conveyancing process was disappointing and fell below my expectations. The journey was characterised by poor communication, a lack of proactive support and accountability when issues arose. The experience was particularly frustrating given the importance of the transaction and impact it had on my moving arrangements and planned annual leave. There was no initial introduction telephone call. Instead I received a welcome email. I proactively requested a call so that I could understand the process and discuss what to expect but told that this would not happen yet. I would have expected a more proactive approach from the outset of the transaction with clear communication about process, key milestone and any potential issues that could affect completion. An initial conversation would have provided reassurance and the opportunity to identify any requirements or risks early on. The SRA's Code of Conduct emphasises the importance of providing a competent service in a timely manner and communicating information in a way client can understand. My initial experience did not reflect the level of service or support I expected. The advice I received concerning access to and the transfer of my ISA funds contributed to delays in completing the purchase. This had a direct impact on my moving arrangements and affected the annual leave I had planned around moving into my new home. I relied on advice provided and expected clear and timely guidance that would me to make informed decisions and ensure the necessary funds were available when required. I was disappointed that the advice and handling of this matter contributed to delays and disruption that could have been avoided or better managed. I would have expected the implications of the advice for the availability of my funds and the completion timetable to have been properly and clearly explained. Where issues arise that could affect completion I would expect proactive communication and appropriate steps to minimise the impact. The SRA's standard around competent and timely service are particularly relevant here. I believe the way this matter was handled warrants reflection of the quality of advice provided and whether the potential consequences for my purchase were adequately consider and communicated. Communication thought the process was consistently poor. When I called I was unable to get though to my case manage and on one occasion I waited two days for a call back. I was also told that an attempt had been made to call me despite having no missed call notification. I appreciate that case manages have competing demands but I would expect a reliable process for responding to clients and ensuring that time-sensitive queries are dealt with promptly. During a house purchase delays in communication can have significant consequences and clients should not have to repeatedly chase for updates or struggle to speak to the person response for their case. The lack of accessible support left me uncertain about the progress oof my transaction and undermined my confidence in how it was being managed. More proactive communication and clearer expectations around response times would have made a considerable difference to my experience. I also expressed a clear wish for my concerns to be realised as a formal complaint on three occasions but this not actioned. Although my intention here is to provide feedback on my overall experience I consider this an important failing in the way my concerns were handled. When a client expresses dissatisfaction I would expect that to be acknowledged and dealt with appropriately. The SR's Code of Conduct includes requirements relating to complaint procedures and the prompt and fair handling of complaint. My experience did not me confidence that my concerns were being taken seriously or that there was clear ownership of resolving them. This added to my frustration and reinforced the impression that I had to take responsibility for progressing issues that should have been dealt with proactively. Taken together the issues affected the entire conveyancing journey rather than one isolated aspect of the service. The initial lack of contact, the advice that contributed to delays, the difficulty contacting my case manager and the failure to act on my expresses concerns all contributed to a poor overall experience. There was clear mis advice regarding ISA fund processes. I recognise that conveyancing can involve complexities and dependencies outside a firm's direct control. My concern is that the service I received did not demonstrate the level of proactive management, clear communication & accountability. I was left chasing, the experience was poor. They used AI to reply

Apart from navigating my way around the online portal LPL were helpful & efficient in the selling of our property

I was a little nervous using an online based property lawyer rather than a high street name. But absolutely no regrets. Excellent service, very regular communication and made the journey easy. My relationship manager, Sophie Darlington, was excellent. Highly recommend.

Many things went wrong with your services which is detrimental to me as a person. Lack of good communication, time wasting, incurring expenses without my notification, forcing me to pay money i never planned for and many other i could not state here. Poor customer services, poor customer relationships