Lazada Anmeldelser 

Lazada is owned by a holding company owned by a Chinese on-line sales company.

The problem with Lazada is they keep on CANCELLING orders without justification.

I contacted some of the Vietnamese suppliers and was told that Lazada kills orders on their own volition EVEN WHEN THE SUPPLIER HAS STOCK.

Using LAZADA in VietNam is useful because thy accept Dong.

But they have done one good thing(!!!!!) by implementing Pick-Up Points with mini-stores that are open late. This means you don't have to wait for the delivery man.

AND YOU CAN STILL USE "PAY ON DELIVERY".

LAZADA Customers have complained about the FINANCIAL TRICKS they use - NO CASH REFUNDS - ONLY CREDITS.

SHOPPEE is worse in many respects. Maybe the VietNam On-Line market will mature and actually function ethically.

I try to support Vietnamese companies, but be very careful - NEVER USE A CREDIT CARD WITH THEM, ONLY CASH ON DELIVERY.

I ordered JBL headphones and received a vastly inferior brand (Zidli worth about 20% of the value). I instantly complained and Lazada picked it up the same day. Time past and the return was rejected because of packaging, even though I sent it back EXACTLY as I recieved it. Lucky my wife had taken photos of the poor packaging and incorrect product and put it up on the sellers page (which is still active even though it has been proven they are fake). Lazada then contacted the seller and I was given a verbal confirmation that I would get my money back. That is when the feet dragging began. It took 3 weeks for the package to be picked up and a futher 4 weeks to arrive in HCMC ( 1.5hrs away ) . Since then an additional 4 weeks has past and I still have not gotten any information. I ring them regularly and they always promise that someone will cantact me in 48 hours / 5 days, sometimes it even happens. It feel like they are just hoping I will forget. I've now done some research and found that the Vietnamese governement investigated them a few years ago and gave them a kick in the backside for their shoddy business practices. I guess they need another few kicks.

EDIT: I finally got my money back, a full 15 weeks after ordering the product. Never again.

Lazada Vietnam account linked to my mobile number has been blocked, without notice neither explanations with below message. Customer Service send me and email after repeated reports from my side for unsuccessful order's placement and
three phone calls. The content of the email didn't explain realistically in any pojnt and consistently the reason for such an extreme measure from Lazada Vietnam neither bother to provide proofs of any of the listed points. When I called the customer service I haven't had any support from the operator that just kept re-addressing the content of the email with no further help or explanation.
Poor service, terrible assistance and unexpected bullying attitude for non-speaking Vietnamese customers. I have never experienced as a customer such a cheap and unhelpful service with any e-commerce before in my life.
Such an extreme measure doesn't leave any choice than engage woth legal assistance in order to set the records straight on the reasons why the account have been blocked and to restore the account and the possibility to purchase in the future.

"Dear
On behalf of Lazada, I thank you for your interest and use of Lazada.vn's services during the past time.
After checking the information, Lazada regrets that it has not met your shopping needs for one of the following reasons:
1. Request confidential information from customers.
2. Customers are not shopping for personal use or are not final consumers.
3. Customers abuse discount codes.
4. Customers have a bad purchase history, there are many unsuccessful delivery orders.
5. Her device information, account, phone number and email address are related to many shopping accounts at Lazada.

In this case, Lazada will not be able to assist in re-opening the account. For security reasons, Lazada would like to refuse to answer specific details, I hope you understand."

Lazada Vietnam is a copy of Amazon but quality and authenticity of product is a challenge.Complaints to customer care goes unheard and all they do is keep saying SORRY and some same robotic reply despite numerous follow up. Request for Manager call back with Mr Lien Viet( who is supposedly the manager here) does not happen for weeks despite numerous follow up amd written confirmations. Products are confirmed to be shipped over mail only to be cancelled later. No explanation given what so ever. There is no way you can escalate the matter and incase u lost your money using voucher or anything, then you are at God's mercy. "Shoppe" is a better alternative else place safe and don't challenge your luck is my advise

ENGLISH BELOW
Sau khi mình đặt một đơn hàng hôm t5 tuần trước thì mình để ý địa chỉ giao hàng sai nơi (đến văn phòng, không đến nhà). Mình nhắn shop thì shop bảo liên hệ thẳng qua Lazada.
Mình nhắn tin với bên tiếp xúc khách hàng thì bạn ấy không đủ ý thức và không đủ năng lực để xử lý vấn đề của mình. Bạn ấy tư vấn mình hủy đơn hàng rồi đặt lại để ghi nhận đúng địa chỉ. Trước khi mình hủy đơn hàng thì mình hỏi rõ bạn ấy, nếu mình đã dùng mã voucher thì khi mình đặt lại thì phải làm như thế nào để giảm cùng giá tiền. Bạn ấy khuyên mình hủy thì mã voucher sẽ quay lại ngay.
Trong lúc mình còn nói chuyện với bạn ấy thì mình hủy đơn hàng rồi thử đặt lại. Lúc đặt lại thì mình dùng cũng mã số khi mình đặt hàng lúc ban đầu mà hệ thống ghi là mã đó đã sử dụng rồi. Mình hỏi lại bạn ấy thì bạn ấy bảo, "à, vậy phải đợi 24h sau - trong vòng 24h thì mã của mình sẽ có hiệu lực. Mình hỏi lại cho rõ bạn ấy có chắc chắn không? Bạn ấy nói chắc nhưng mình không tin nên mình xin nói chuyện với bên quản lý. Bạn ấy nói quản lý sẽ liên lạc mình trong 48h. Mình nghe câu này là mình bắt đầu bực rồi.
Ngày sau mình liên lạc bên tiếp xúc khách hàng thì vẫn kêu mình đợi. Nhưng tùy người, thì có người bảo sẽ có phản hồi trong 24h, 48h, 72h, hoặc "sớm nhất." 4-5 ngày tiếp, mình liên hệ bên Lazada hàng ngày vẫn nghe câu "sẽ có người phản hồi sớm." Trong thời gian đó, thì có một bạn gọi đúng 2 lần nhưng mình bận không để ý máy thì vài phút sau, bạn ấy gửi mail hướng dẫn mình hủy đơn hàng. Mình trả lời bạn ấy là mình đã hủy đơn rồi, mình đợi bao nhiêu ngày để nhận lại mã voucher của mình sao chưa thấy nó quay về.
05 ngày sau khi mình hủy đơn hàng thì bạn ấy gửi một mã mới, nhưng lúc mình định đặt hàng trên trang web thì hệ thống bảo là mã này chỉ có hiệu lực ở trên ứng dụng. Mình liên hệ bên tiếp xúc khách hàng thêm một lần nữa thì họ bảo là theo quy định của Lazada chỉ xử như vậy được thôi. Tào lao. Mình khuyên mọi người dùng những hệ thống khác để mua sắm trên mạng để tránh vấn đề mình gặp với Lazada.
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ENGLISH BELOW
I purchased something and realized the shipping address was incorrect. I chatted with customer service after I reached out to the seller, and they said that I should contact Lazada directly, so I contact customer service.
The customer service agent was incompetent from the very beginning. He advised me to cancel the order and rebook with the correct shipping address. I asked that if I had applied a voucher code to the original order, what would happen and if I would be able to use it again immediately. He said it would be returned right away. It was not.
From there, he said, I should wait 24 hours. When I was unhappy with this answer and asked to speak to someone of higher authority, he said, they would contact me in 48 hours. When I pressed further to speak to someone immediately, he said 72 hours.
I had to contact customer service for the last FIVE days. A person tried to call me TWO times out of the dozens of times that I contacted customer service. Not once did he wait for me to pick up the phone, and then he quickly would send me emails on how to cancel my order. Finally, he sends me a code - but the exact same code that I had originally used and was no longer valid. Another day passes, and finally, a new code is sent, but only one that works on their app and not on their website where I made my original purchase and applied my original code. NEVER SHOP WITH LAZADA.

Expensive products are typically broken. Sellers typically engage in fraud with Lazada's approval and blessing. Lazada delivery is slow and inefficient. I bought a MacBook and it came damaged from the factory. Lazada did not want to refund it. After lots of complaining they finally did after 5 weeks and being out 1200$ usd that whole time. Never got an apology from them and they act like they're doing me a favor refunding the money. Another company advertised some expensive sunglasses marked down for a big sale. I ordered a pair. The seller sent me a different pair other than the model I ordered and refused to return it or send the correct pair. The next time there was a sale 4 similar pairs were listed as being on sale. I ordered all 4 just to see what would happen and sure enough all 4 were listed as "sold out" by the seller. Lazada and sellers work in kahoots with one another to pull off bait and switch scams to fraudulently deceive customers during these big alleged sales. In other places these practices would be grounds for civil lawsuits but they get away with it in Vietnam. For me I learned my lesson to only use lazada for cheap items and to always pay upon delivery rather than in advance and verify the item is not broken or incorrect before paying.

Lazada is so bad, it makes me sick, customer service is zero, interface user experience is very bad, it's SO BAD

I had a bad experience with them a few years ago.

However, I gave them another chance to continue shopping on their site.

But yesterday's experience (June 24, 2021) from their customer service reply was totally unlogical.

They told me that it was because of (1) my security issue on the site; (2) my buying is not for personal use (or end-user); (3) abusing of promotional codes.

They did not prove all of these are logically correct but they just said without evidence shown.

I will never introduce them to anyone from this bad service, and I will never use them again.

I bought a Seagate 2T HD, with all the stamp and logo for my security camera. There was no reason for me to question its authenticity, until I my dog got snatched, when I went to review the recording. It only show about two days of recording. Story short, it's actually a WD 320GB.

Lazada would not investigate the situation, because it was 5 months ago when I made the purchase. This was not the first time I received something fraudulent - stupid me! I thought I was getting a good deal on the items...made by China ang sold by Chinese merchants.

Lazada's reps thought it was funny each time I called to report.

I don't think they give a dang, as long as they make their commission. Or, they are turning a blind eye to these fraudsters.

As a foreigner trying to contact a representative it is non existent. The chat feature has no foreign speaking representatives. The automated response I received stated I should call them... or wait 48 hours for them to call me. I called them- all of the foreign representatives were on vacation... all of them, seriously!?

I just received my order today, sadly, only the free item (face masks) is in the box. I didn't see my items inside. I ordered Atopiclair lotion for my face since it's very cold, so I'm so eager and excited to finally have something to use, which it didn't. I paid for the items already.

My mom wanted me to order an electric beater. I went to Lazada to see if there is anything I would like. I was hesitant at first because a friend told me Lazada has a bad reputation. Of course, I was scared because my money might be for nothing. But, I ordered anyway.

Fast forward, I got the product and it is working fine. My mom loves it!!!

Lazada.You guys lose credibility. promised many times. and not done. Your reputation is worth 50k. I need an invoice. You understand, you fool. Chunli's reputation value is only 2usd

Seller can't send the goods, i have been waiting nearly 1 month to get refund. Waste time online just to get: sorry, sorry, but nothing else. Somebody call me to say sorry once more, and next day ask for my phone again on the chat to call me back. Absolutely 0 follow up. Bad service, not customer oriented, no answers, no solutions.

Never a problem. Over 30 purchases with delivery and product A1

Very bad customer service that I have experienced. The application had an error that my account can't make a payment. After more than 10 emails, they haven't given any solution to me but just only ask me to send many personal documents repeatly. And finaly, after 20 days waiting, someone from Lazada call me and ask me to send documents that I have already sent from the 1st email 20 days before

The seller made me delete my review before accepting to give me a refund. I have been trying every way to delete, not knowing it cannot be deleted, unlike many other apps. Terrible.

Warning
this product can not work in vietnam the conection is made for australia
the seller and lazada do not want to repack because the product conforms to the photo

Bad service, bad products.

This site doesn't offer any customer support, it sends you whatever it wants and it isn't liable to what it offers. You would find things at a better price and with better value at a backend street market.

I think their delivery service is quite good, the product is good at the price. The problem is They deliver very slowly and I don't like it.