Lazada Anmeldelser 

Lazada.vn is the worst online shopping experience I’ve ever had. Slow delivery, useless customer support, fake product listings, and a terrible return process. Sellers may approve returns but then suddenly refuse to issue refunds. If you value your money and time, avoid this marketplace.

very long delivery, often a week or more, sometimes later than the said day, while other competitors deliver much faster.

User interface lies to the user. Mine showed the parcel has free returns and Lazada guarantee. I was dissatisfied with an order and the seller refused to refund. Lazada support was a bit difficult. Another order was for SD card and it came in empty package - somebody took it out, so I only received the SD card wrapping. The seller claims to have proof of packaging, but refuses to disclose it, while bluntly rejecting my refund claim. I never had problems with Lazada in Thailand, but it doesn't work in Vietnam 2/2 parcels were with issues.

I've been using Lazada VN for about 4 years. Yes, there are some shops on the platform that are terrible but Lazada itself (the App, delivery, etc) are fabulous. We have even returned a few items anjd that has been handled terrific. People rating Lazada as poor here are actually rating the shop they bought from and not Lazada itself.

Upd. After many hours of messages with the store and with Lazada, I was able to get my refund for returned shoes. Normally it is easy to return stuff on Lazada, in Thailand I didn’t have problems, but somehow this exact team in Vietnam cost me trouble. Yet, I like Lazada for their big discounts and fast delivery.

I ordered two pairs of same Skechers shoes to select the size that fits better, and immediately sent back the pair that was too small. They damaged box on the way and now invent reasons to justify my return rejection trying to scam me out of 800,000 VND. Their support is useless. I am extremely mad at their dishonesty and incompetence.

Almost all of the items offered come from China, and are of very poor quality, and not as advertised. I would not recommend this outlet at all.

My wife bought a chair on Lazada for 1.5 Million VND. Company delivered the wrong chair and then the nightmare began. Till today the product was sent back and forth 4 times. Customer service is unable to solve the problem. It was the last time we bought something on Lazada. The company is a catastrophe for every customer...

Don’t buy anything from Lazada, I bought something on Lazada but it didn’t work and returned it and got a store credit for 265k, then I bought another item for 86k, the leftover of 179k in store credit is gone. I contacted Lazada credit to see where is my 179k, she answered the store credit can only be used one time and if I don’t use the whole amount of credit the rest won’t be used again. So my 179k is gone.

A terrible shopping experience beyond description. The return process is slow, and Lazada has a bullying attitude towards customers. Boycott Lazada immediately.

Kho Lazada (LEX VN) tại 276 Nguyễn Xiển, Quá vô trách nhiệm, không uy tín, không nên sử dụng

Lazada Malaysia tolonglah jangan bagi kepada yang scemer ,tolong ambik tindakan tegas kepada kaki scemer mereka yang mana boleh buat asalkan mereka berusaha untuk mendapatkan untung dari titik peluh orang lain,oder barang lain,sampai lain,macam Koin buat lah boleh pindah ke ewalet kan senang

Terrible company, especially their customer service who should not be in the job. Ordered a case for Samsung A54 5G but when it arrived it was so bad it would not fit the mobile! Been in touch with their Customer NO Service 5 times, emailed etc but no reply to date. We will never use them again!

I purchased one item that didn't satisfy me for the poor building quality. Once i received I clicked on "received" and try to understand how to return the item.
I didn't find any button to start the return process, so I contacted the Customer center. They said that by clicking on "received" means I will accept the item, I am fully satisfied and I renounce to the 7 days of return policy. This is clearly a CHEAT!
DEAR LAZADA:
BY CLICKING "RECEIVED" MEANS THAT I RECEIVED THE ITEMS, IF YOU WANT ONE CONFIRMATION ABOUT THE ACCEPTANCE, YOU SHOULD CLEARLY SHOW ONE BUTTON "I ACCEPT THE ITEM" AND SPECIFY THAT AFTER ACCEPTED, THE ITEM CANNOT BE RETURNED. YOUR RETURN POLICY IT IS NOT CLEAR. IT CANNOT BE THAT BY SIMPLY CLICKING "ITEM RECEIVED" MEANS I CANNOT RETURN THE ITEM. THIS MEANS CHEATING THE CUSTOMERS!

I bought something that cost $1,132,000 VND(around $60USD) but is have Technical problem and they say I could get my money back but they give me a Voucher instead .I contact them and they say I pick Voucher but I HAVE NEVER did that. also The Voucher can ONLY use 1 time and no matter what the amount is. I been watch out for seller scam but feeling like Lazada is scaming me instead. is disappointed for big company like that do this.

I am not a big fan of any e-commerce platform. Shopee was the most significant player, but recently I have used Lazada more and more, and it has almost become the only platform I use.
Start with the buy now pay later wallet by Momo, then I discover how Lazada is good at what they are doing:
+ Overall good experience;
+ AI applied in product suggestion;
+ Fast and good tracking order system;
+ Many discount and refund vouchers (look like better deals than Shopee, after all).

- However, the clothes category is not Lazada's strength point, Shopee still has more options in this category than Lazada.

4k you stupid Lazada for your aggressive and ad!!! I don'y want to see your shi tty ad on my aps and websites many times a day!

Lazada Vietnam does not protect consumers' right. Their sellers sell cheap, unquality, poison, counterfeit products but Lazada customer services is rude. They hung up the call whenever they want without letting you finish what you were saying when you call in to request a refund after the false products were returned a few weeks ago. Don't buy anything on Lazada Vietnam as their customer services are the worst in the world and you can't escalate your issue because they do not let you do that. Their low-quality, rude associates act like a King and do not let you escalate. Too bad, too bad!!

Do not trust this website! Do not use this website. Rather use shoppee they do false advertising and have fine print that protects the seller not the customer.

Lazada chỉ muốn giựt tiền, không xử lí dúng khi người bán không giao đủ hàng, người mua khiếu nại thì không được hoàn tiền, không nên mua hàng trên Lazada, có quá nhiều người bán không lương tâm, lợi dụng kẻ hở của Lazada để gạt tiền khách hàng, thí dụ: tôi mua 6 món hàng, chỉ nhận được 3 món, sau thời gian chờ Lazada xem set, cuối cùng tôi chẳng được hoàn tiền...

Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange.

I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall. Within the first 3 to 5 days of use, the phone started to heat up very badly even during simple tasks like web surfing. The screen started to freeze and have a significant delay of 3-4 seconds for each interaction. I have the video proof of this malfunction.

I then contacted Samsung store and showed them the video, to which they immediately apologized and requested me to exchange or refund the faulty product. When the faulty product arrived back at Lazada, Lazada claimed that the product does not have any faults because their “technician” swiped left and right a few times and the screen responded (also have video proof of this).

Afterwards, 3 separate Lazada representatives contacted us, insistently demanded us to take back the faulty product. They only read 2-3 lines from a script repeatedly and refused to answer any questions regarding the exchange process, their office address, further ways of communication, etc.

They threatened us that if we do not accept back the faulty product, they would sell it cheaply to other parties, and we would lose the money paid via Visa card (again I have recorded audio).

Not to mentioned that I was also blackmailed by a Lazada seller to cancel the exchange process or they would come to the address I listed on Lazada and “deal” with me (I have the screenshot).

I must ask, what kind of corporate culture and customer service blackmail and coerce its customers?! I have never experienced this on any online shopping platform and it completely baffled me.