Laybrook Anmeldelser 

A really lovely bed, which is the most important thing for me and my disabled husband. It moves quietly and has a great mattress - perfect. It was also very easy to order from Laybrook and I spoke to several very friendly and well-informed people before deciding which bed to buy. They kept me informed of when it would be arriving, too. My only very slight niggle would be with the website which kept offering the chat option every time I changed page.

I need a mattress for a small single bed that was suitable for a person with high risk pressure sores. Stuart Hill the Sales manager was extremely knowledgeable and all my questions were answered and I was fully confident it would fit the bed I had. I needed the mattress quickly and Pricilla in customer services made endless phone calls until she found a company to courier the mattress to my part of the country. The mattress arrived two days later. I couldn't be happier - It was a perfect mattress good quality and perfect fit. Thank you both for all your amazing effort.

A great variety of options, with sales people who want to find you the right bed for your needs.
Easily able to make additions and adjustments to the order and delivery arrangements.
Bought a 2'6" adjustable bed - my sleep has been better since using it (elevated head position).

Excellent from start to delivery.
Lovely lady advised and took my order, delivery was quick and so communicative. Great driver, and very punctual. My elderly mum loves her new hospital bed mattress, so a real win, she is not easy to please!

Having looked at other companies decided to go with this one as had a better choice in styles of bed. When first contacted them through live chat got the answer straight away and was bput at ease on the removal ot the old bed. When I called to place the order I managed to get the same person as I spoke to on live chat which made the whole process a lot easier as she knoew what I wanted. She explained the whole process and gave time lines and made it so easy and stress free. Thank you Donna. The guys who came to arrange the bed were polite, friendly and pleasant, could not fault them in the way they treated our home. The instructions of how to use the bed, mechanisms and paperwork were explained throughly and was made sure that it was fully understood before they took their leave. Thank you to both of them. A perfect company to go with, will definitely be recommending them to others.

The bed is brilliant.
The chaps who came were superb.
Laybrooks were very helpful and the order was sorted
very efficiently.
I highly recommend Laybrooks.
R Pullen.

I would like to thank laybrook staff and the man who deliverd and fitted our new bed he was amazing and very helpful and the bed is loverly my partner is so pleased he had not been to bed in eight weeks but now can’t weight to go to bed thanks again

Reply from company.
Again same attitude as on the telephone, at no point were we told of prices in the 20 minute visit.
The mechanic hardly said a word.
Then when I ring to complain, no apology just a cold response.
Very poor customer service by all.

After some problems with a previous order, I ordered a completely new bed.
Customers services was helpful in helping me choose a bed more suitable for my needs. The bed raised my feet at a straight way, not bent at the knees. I paid extra for some alterations and we were able to agree a delivery date.
The men arrived on time, we confirmed all the details of where the bed would be positioned and all the details. They were cheerful , friendly, quick , efficient and tested out the mechanics of the bed. I had a test run before they left. The whole delivery was a pleasant experience.

Very happy with this companies products and performance. Purchased before 2 years ago but had to return due to ordering wrong size and refund immediately processed. This time ordering procedure, sorting out minor problem and bed delivery went without a hitch and very happy to recommend to other customers.

I was struggling to buy a reclining bed & get it delivered within 48 hours. The reason was that my Wife who had been critically ill was being discharged from hospital - and a reclining bed was essential.
I spoke to Donna - she came up with options, and the bed was delivered within 48 hours. Excellent all round - thank you!

We bought an adjustable bed 10 years ago and have been really pleased with it. We have recently replaced one of the mattresses, the whole process was made simple by Charlotte who took our order the 2 lads who delivered and installed the massage mattress.

very straight forward and understanding. Delivery people were great, installed perfectly and sorted my other bed out for collection. Bed is really comfy no complaints and would definitely use again.

From the start speaking with Ash in sales to Marie and colleagues in the back office/delivery to Dean and his crew mate (sorry didn't catch name but you liked my dog!) Taking old bed away, building new bed and showing me how to use it.

The purchase of my new mechanical bed to aid my sleep with AS and OA has been superb! I haven't slept a whole night for a very long time. Since my bed arrived I've had uninterrupted 7 hour sleeps. I have far reduced pain in my lower back, neck and ankles. The ottoman is a dream to lift by motor and storage excellent. The mattress is comfortable and whole bed well made. I highly recommend Laybrook.

We decided to purchase our new bed from Laybrook after visiting their showroom and going through all the options with Donna. She gave us some really helpful advise and it was great to try the different features out. There was no pressure at all to make an immediate decision.
We were then able to phone Donna to finalise which features we wanted and get a final quotation. The communication regarding delivery was excellent and when the bed was delivered and installed we were also given a very thorough demonstration on how everything works.
From our first contact with Laybrook the customer service we have received has been absolutely excellent.

The Engineer,Mark did a great job on his own, cleared all the decks work very quickly and tidy very pleased with how he conducted hisself.

We wanted a turning bed as my husband has Parkinson’s and can’t get his legs into bed unaided. We had a demo from another company but the bed wasn’t suitable. I contacted Laybrook who were very helpful and were happy to travel from Bicester to Sussex to demonstrate the bed in our home and no obligation. We were impressed and although expensive we decided to order. Just 4 weeks to arrive. Helpful men who removed old bed and erected the new ones. I ordered an adjacent bed with head and feet lifting , they fit together very well. One day on,my husband is just beginning to get used to the workings,but they are very simple and will be helpful with his condition.An excellent experience from Laybrook, helpful when I contacted them with queries a couple of times. I certainly would recommend this company.

was told in advance there would be a delay in the bed i had bought but we were willing to wait. Bed arrived on wed 27/9/2025 on time fitters were great very helpful showed us how to use the controls talked us through everything making sure we understood. Ordered the bed online, Dan who took the was order was very good. good team effort by all, thankyou.

Very good company.Have used before and this time had a new mattress for my adjustable bed.Very well made as always and would highly recommend this company. Lost one star because no one arranged delivery with me,the guys just turned up.They were extra special and arranged everything for me to enable them to fit new mattress and take old one away(so 5 stars to them!)so kind and polite. So come on admin staff,don't let the m all down by not informing customers about what is going on.Super company and will use them again,highly recommend.Irene,Sheffield.

The whole experience from purchase to installation of the adjustable bed cannot be faulted. I was talked through the purchase process so I felt happy with what I was ordering. Delivered and assembled as they said. Instructions on bed use were explained fully. Bed looks beautiful. Looking forward to a good nights sleep.