Laybrook Anmeldelser 

As is normal these days, they wanted a review far too early, but now I have what I need I will do their review.
Kinda surprised in the beginning that it would take 21 days unless you paid £245 then you can have in a week ( who are trying to con )
Being disabled I asked for it earlier ( waste of time) however after 21 days it arrived.
Wasn’t happy with mattres so requested a softer one, which your allowed to do up to 14 days, quess what, told it would take 21 days to deliver (ho!ho!ho!)
All this from a company that is a hour and a half down the road,
Product good mattress good ( although first one fitted wrong apparently).
Shame about the rubbish service.

From time of ordering the adjustable bed.iwas kept up to date with how things were progressing.Delivery was scheduled for 8am,they arrived at 7.45am but we were ready for them so we let them in.The two guys that brought the bed were brilliant very friendly,they had a problem getting the old bed down the stairs but once down the new bed was installed very quickly.All done by 8.20am. Brilliant.Fully recommend Laybrook
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Originally very disappointed that the bed I wanted was unavailable but I was satisfied with my chosen substitute. The bed fits into the room very well and the mattress is extremely comfortable.
Everything from start to finish, including delivery, was dealt with in a friendly, professional manner.
Delivery was right on time and dismantling of my old bed and set up of my new was carried out in less than an hour with no mess left behind. I would have no hesitation in recommending this company for its service.

What can i say?...... From start to finish i was given every detailed answers to my questions regarding ordering a 4ft adjustable bed for my disabled Mother and the extra items that we needed. There was NO pushiness, NO sales pitch, just straightforward answers especially where the prices were concerned. We ordered the bed and other items and i can honestly say i was kept informed about the delivery which was excellent, and was spot on time. The guys who delivered it went straight to work and erected the bed and the added items. They were very polite and professional. We highly recommend this Company for sure and my Mum was absolutely over the moon with her New Bed, so thank you Laybrook for such a reasonable price for all she got. Also compared to other companies which were reluctant to tell you the prices and when you got the brochure down they were extortionate. Laybrook is second to none in my opinion. Thank you for everything!

I was impressed with the lengths that Laybrook went to in relation to a problem that I had with a recent order of a pair of adjustable beds.
I would add that the problem was largely of my own making but Laybrook excelled at correcting the issue at their expense

Good customer service and advice. Timelines met and efficient setting up and explanation of operation. Engineer polite and courteous.

Fitters arrived 15 mins early at 0800 but waited for correct time to start. Lee and Vernon were great - extremely polite and careful. Took old double bed away and put new adjustable bed in carefully and went through the details and mechanism. 1 hour 5 mins from start to finish. Highly recommended

First class service from ordering to delivery, every thing went as planned

We needed a low, single bed for my mum, who has Parkinson's, which could also be raised at the head and feet end, and up and down. From the first web chat, through telephone calls, to the engineer visiting, I can say we were blown away by the exceptional service. Would thoroughly recommend.

Excellent service from start to end. Value for the money and great delivery

The bed arrived and they had it up and working in no time. I was given a demo and they explained everything for me. Great job guys

We visited the showroom and the product was demonstrated in a friendly professional manner with not a trace of sales pressure. We proceeded with the purchase. Delivery and removal of redundant material occurred as promised, excellent company to do business with. Thank you Donna.

Laybrook technical team, only from my photographs, are now suggesting misuse, although not very specific. Why did the electric motor case explode? How did the plethora of loose fittings, bent bolts, pulled sunken screwheads and oval shaped drilled holes appear ?
Laybrook initially sent their engineer who, apart from fitting the replacement motor back-to-front, did not recognise that the hand controller was also operating in reverse.
Laybrook seem quite comfortable hiding behind the expired warranty although they should recognise there was a problem. They did offer an unappealing £650 one year guaranteed repair, and I did give a three star rating because for 60% of its use the bed was excellent.

So happy with the whole service from Laybrooks!
Stuart was so helpful from the very beginning and double checked any alterations that we needed could be carried out on our chosen bed. We opted for the high-lo carers mechanism but had to have the frame lowered as my sister’s only 5’ tall. The bed was ready earlier than we expected and delivered in the allocated time slot. It was a bit complicated because it was going to my sisters care home but they acknowledged that and took note of the Managers number so they could liaise directly with her. The delivery men were apparently polite and friendly and made sure the staff knew how to operate the bed. My sister is absolutely delighted with it and keen to show it off to anyone & everyone!

From order to delivery was quick and efficient , although we did pay a little extra for a swifter time scale. The demonstration in the house was a huge help to decide whether it was worth trying the turning bed. The bed came even quicker than was quoted. The mechanism of the bed is incredible and helps my husband , who has Parkinsons, to mobilise in and out of bed perfectly. One small point which was the only minus. The two young men who delivered and assembled the bed were very pleasant but I think they could have used over shoes to avoid marks. I would have thought this would have been part of Laybrooks policy. All in all a positive experience.

LAYBROOK BEDS ⭐ 1 out of 5 – Poor Quality, Poor Service, and No Real Support
We purchased two specialist adjustable beds from Laybrook (Bicester, Oxfordshire) in 2023 after visiting their showroom in person. The sales process was easy — plenty of beds to try and polite staff — but once the beds were delivered and assembled, everything went downhill.
From day one, both beds had serious faults. One bed’s motor burnt out twice, whilst both beds kept on tilting to the one side, making it feel as though you would roll out of bed. The lifting mechanism regularly jammed against the slats. Despite numerous phone calls and engineer visits, nothing was ever properly fixed. One engineer simply sat on the floor, filmed the bed, and left.
After months of chasing, Laybrook’s “solution” was to charge me another £200 to remove the slats, claiming the problem was the slats — completely unacceptable after paying inflated prices for so called specialist equipment designed for disabled users.
Their so-called warranty is riddled with loopholes. If you move the bed to another room, you must pay a large fee to have it dismantled and rebuilt, or your warranty becomes void. Even their measuring service cost extra, and the person who came to measure originally told me the beds wouldn’t fit — yet they did, perfectly. That fee was never refunded despite a complaint.
Laybrook are quick to take your money but slow to fix faults, and they are not covered by any furniture ombudsman or independent regulator, leaving customers with no real comeback.
While they don’t use high-pressure sales tactics like some competitors, the after-sales support is dreadful, and the products are unreliable.
I would not recommend Laybrook to anyone — especially disabled customers who rely on their beds for comfort and safety.

Excellent service from start to finish highly recommend Laybrooks bed is exactly as promised and very pleased with delivery professional friendly and very efficient definitely a five star service

I ordered a brochure with the intent of getting a new bed. All I wanted was a brochure and price list and that was what got supplied. I also asked the same of three other companies all insisted on sending sales persons
Lay brook were most helpful their products met my criteria and were sensibly priced
Hat to change the mattress from firm to soft following delivery and that was dealt with promptly and without fuss.
No hesitation in recommending this company.

Great bed. Everyone has been very friendly and helpful. The bed was bought for my mom and everyone has been helpful from the tech error I experienced when ordering the bed online to delivering the bed keeping me informed about the delivery time. The bed is great and my mom's very happy and comfortable. It did take a bit longer to get the bed but it is great and very happy with it.

im so pleased with my purchase. i can now finally get some decent sleep. for the first 2 nights there was a strange wood type smell but its now gone. my order went nice and smoothly