Laura Ashley Anmeldelser 7.351

Delivery has not arrived. Was advised in store to order on the website, and not to worry that it would be dispatched - despite firm going into administration. Items have not arrived 12 days later. Trading standards need to get involved. The website is still taking orders. At the very least they need to update the delivery information if they genuinely just need more time to fulfil or a phone number that works!

Placed my order & nothing, fast taking the money & trying to contact them is a bloody joke, no surprise these crap firms go bust,

Ordered goods on the 6th ten days ago - no sign and no way of speaking to anyone. Am confused re reviews below are they in administration and is only way now to try and claim on credit card or is there a chance they could turn up?!

No stars for Laura Ashley. I placed my order 2 weeks ago, I have heard nothing other than the confirmation email of my order. I can’t ring as the number doesn’t work, sent 3 emails and had no replies. I have now taken it up with my bank to try and get my money back as there is something really fishy going on with the Laura Ashley online. I telephoned the store for advice lady was really rude and put the phone down on me. A bit of advice do not order from online Laura Ashley!!!

I like others have ordered online with Laura Ashley.
The assistants in their stores say that there is a delay in online orders being despatched.
However,under the circumstances a lot of customers are being ignored,emails bouncing back and not even a person to speak to at Customer Services ( just an automated voice) I have not received my order and feel that they are offering a service ( Online) where they have no intention of honouring the purchase.Surely this is Theft !! Trading Standards need to get involved ....Laura Ashley are still updating Instagram ( last post 14th July) encouraging you to shop online...Along with lots of honest customers complaints of money being taken and orders not fulfilled ...I am livid that they are getting away with this.

Update today 20th July ( I have received 2 emails from Laura Ashley) to say my items I ordered have been despatched and are on the way to my local courier ...So for anyone else that is still waiting ,I think there is an issue in despatching Online orders in the promised timeframe ....🤞everyone gets their orders..I’ll let you know when I get mine .

Further update Monday 27th July... received my full order today ( all neatly packaged) Laura Ashley need to
At least
Let customers who are still waiting inform them of the delay in meeting delivery time’s that are advertised. This may minimise the negative reviews if they do this ... So for all of you still awaiting your orders there is hope ...

Taken my money but no goods have arrived. I placed an order a week ago, apart from order confirmation, not heard anything. Went to chase this morning, and you can't get through on the phone. Just seen all these reviews and now worried i'm not going to receive my goods. They should not be allowed to trade on line if they can't fulfil the orders. Disgusting. Trying to find an email address to contact but will definately be looking for my money back.

Update: After making a formal complaint, the goods I ordered have now arrived, one week after the advertised delivery date of 7 working days. However I have not received any response to my e-mails and the administrators at PwC wouldn't take my call. By acting in this way, and providing the details of a customer services telephone which is always 'not available at this time', PwC is acting disingenuously and not upholding the Insolvency Code of Ethics. They are also potentially damaging the Laura Ashley brand for a future buyer. I await a response from the Receivers at PwC to my written complaints.

Original review: Laura Ashley is in administration, the administrators being PriceWaterhouse Coopers (PwC). PwC is bound by the Insolvency Practitioners Code of Ethics (available online from the uk govt website, Trustpilot won't allow me to post the link) which states that practitioners must act with integrity and be 'straightforward and honest' in their business dealings. PwC is violating this code of ethics by continuing to trade Laura Ashley online and taking customers' money with absolutely no intention of fulfilling their orders.I have received no responses to my e-mails and the customer service phone line is not taking calls. PwC is operating Laura Ashley in a way which breaks both customers' statutory rights in the UK and the code of ethics. Customers who purchased from Laura Ashley before 17th March, when the company went into administration, are unsecured creditors and are unlikely to receive their money back; but if you purchased online when the company was being operated by PwC, PwC has a duty of care to customers, statutory obligations in trading online and cannot break the law by operating in this way. I have made a formal complaint to the receivers at PwC as they are in charge of the company and the way it operates; I suggest other customers do the same.

Been waiting 3 weeks for a dispatch email and still nothing. No answer to phone calls or emails. Why are orders still being taken if they cannot be fulfilled and looks like no way of getting my money back. Website should be closed down as money is being taken but no goods sent.

Further update - Laura Ashley orders have been delivered to me today, nearly three weeks after ordering; very happy my orders have now been delivered...

Update on previous review - I have received two emails from Laura Ashley today to say my order has been dispatched; so keeping everything crossed....

Wish I hadn't ordered online - I ordered several chandeliers and a table lamp at the end of June '20. Still not delivered. Tried ringing, tried emailing; no response. Enquired in store if online orders are being fulfilled and was advised they were and I was presented with a paper saying Laura Ashley Ltd in Administration; I was directed to email if I have concerns. Such a shame that longstanding customers are not even being responded to; very poor service...

Very poor show Laura Ashley - placed an order a week ago and no sign of it.
Their website should be taken down as they are obviously unable to fulfil any orders looking at other reviews
Again no star if I had the choice

Went into shop today and noticed staff getting Rather rude recently ' especially the so called manager ' been shopping with Laura Ashley for over 10 years and this is by far the most obnoxious and rude staff in Warrington store . I know Laura Ashley is closing but really you want to work in Retail do you ? I wouldn't Employ you in pound shop never mind a good store like Laura Ashley it's no wonder you going Down and in administration as you lost over £500 in sales today Because you couldn't be bothered to listen or serve . How rude you are Warrington Store Shame on you .

It seems you cant give no stars! My upholsterer’s opinion of LA - ‘No wonder they went bust’. He was looking at the foam used in my Laura Ashley sofa seats which after just 6 months of use are sagging, rumpled and look appalling. LA replaced the seats when we first complained - with identical foam seats so the problem is back with a vengeance. Decided that LA will be incapable of a remedy which will be a proper solution (ie spend money on using quality foam) and now that they are in administration will not have money to refund, so have taken the seats to an upholsterer for his expert view. He said the foam is the worst quality you can get and should not be used in furniture seating and indeed used in anything over a 1inch - 2inch thickness . The seat cushions are 4+”. No wonder they look so bad. He was appalled that they had used it in sofa seating, ‘cost cutting obviously’. So he is remedying it with the correct quality foam that should have been used in the first place. The LA name used to be synonymous with quality but it has shown its true colours and they are not bright. Would not recommend at all.

Ordered a product and they have failed to deliver in the estimated time. Still no product in sight despite emails and phone calls. If they cannot fulfill orders they should not take people’s money, how can this be allowed, they should not be able to continue to trade.

I would give 0 stars if I could!
I ordered some bedding - they took my money, and now don't have my goods and won't be giving me a refund! No mention of administration on page before ordering. How can they let people order online if they won't fulfil the order. I am absolutely fuming!! I saved for weeks for this. They've basically stolen my money.

We were treated horribly in their Canterbury store.
The manager was very passive agressive, nasty and accusatory and kept yelling at us.
Put items back and won't be back. It's no surprise people won't shop there and they went bust.

Absolutely raging!!
Have shopped in LA for years. Ordered goods in June and sent back for an exchange as they were too big. LA now have my goods and money. I’ve been advised by customer services that they cannot offer a resolution and to submit a creditors claim with the insolvency team. Didn’t even know they were in administration when I placed my order.
What a shambles!!

I have ordered over 2 weeks ago and I am still waiting for it, I cant get hold of any other their customer services I have tried calling and ringing multiple of times and still no answer, all I wanted to know was where my order was? And has it been shipped? They have just taken my money and gone silent.
Sad end to the company and terrible customer services

Sad end to a once wonderful company. Shame the customer service ended on such a sour note. Money taken in January but no goods supplied.

I made a purchase over a month ago
It returned to Laura Ashley
I asked resend it
At no point was I given an apology
They resent I still didn’t receive the product I reported it
And I received an accusatory email
Still no apology
Was told they would refund
At this point I was over them and their items and asked for a refund am yet to receive it or an apology
A customer must never do business with accused or less than themselves
I have the emails too.

A lovely review From one of our amazing customers.
Covercraft Upholstery in Long Eaton are able to manufacture similar Laura Ashley designs, they helped us when our order was cancelled by LA, it’s a fantastic family run business putting the customer first. It’s worth a call or drop them an email to see if they can help you.