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Virksomhedsoplysninger
Skrevet af virksomheden
Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.
Kontaktoplysninger
Mezi Vodami 23, 143 00, Praha 4, Tjekkiet
- communication@kytary.co.uk
- www.kytary.co.uk
3,3
Middel
832 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I cannot review the product yet as it…
I cannot review the product yet as it our son's Christmas present. This was the cheapest we could find and arrived quickly and within the promised dates. Fingers crossed that everything is ok withe product and that the support is as good if we need it.
7. december 2020
Besvarelse fra Kytary
Hello Linou, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Great response time and product pricing
Really quick response in answering a query, item was shipped at the first opportunity and arrived within the advised maximum working days for delivery . Product was as per the advice and at a price which no one else could meet . A little concerned at first about doing a mail order of a high value item from Europe , but couldn’t be happier with the service
7. december 2020
Besvarelse fra Kytary
Hello Friend of Ted, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
DPD Czech Republic lost my delivery.
UK buyer. Ordered an electric guitar and 2 pedals on the 30th Nov. DPD in the Czech Republic apparently received the shipment that day, then it vanished. No more tracking updates, no handoff to DPD UK.
To their credit, Kytary raised an investigation with DPD CZ. I contacted DPD UK but they could only advise me to contact the seller to do what was already done.
2 weeks later, tired of waiting for an answer in this busy season, I requested a refund which was in my account 3 days later. Kytary weren't at fault here so I can't in good conscience give them a bad review.
If you get the option, don't choose DPD to deliver from them though!
7. december 2020
Extremely Disappointing
I placed an order on 14/11 for a Martin Guitar neck rest as a Christmas present.
I chased the order numerous times to be told it appeared that the parcel has been lost & trying to be found.
I’ve now found out today (7/12) that the parcel can’t be found & they don’t have any more product in stock.
The company have been extremely unhelpful in trying to get this resolved. If they had sorted this when I phoned 10 days after I placed the order maybe they wouldn’t now be off sale.
The money was taken from my bank account straight away, it will be interesting to see how long it takes for the refund!!!
7. december 2020
Besvarelse fra Kytary
Hello Samantha, we're deeply sorry for the inconvenience. Your parcel was lost by the delivery company. The problem was solved by us claiming the case with the delivery company and by refunding your full payment. Thank you very much. Tomas
Genuine, Reliable Seller
Genuine, reliable seller. Competitive prices. Great communication. Highly recommended. I ordered a Roland digital piano that was a showroom item. Shortly after, Kytary realised that they had a contract with Roland stating that if a piano isn't in stock, a showroom piano cannot be sold. Kytary were very quick to inform me of this and processed my refund straight away with no hassle. Thank you Kytary. Kind regards Andrew
7. december 2020
Besvarelse fra Kytary
Hello Andy, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Besvarelse fra Kytary
Hello Stephen, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Excellent delivery particularly during…
Excellent delivery particularly during these difficult times
4. december 2020
Besvarelse fra Kytary
Hello Trish, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Cancelled me order then asked me to…
Cancelled me order then asked me to give a review. Here it is.
4. december 2020
Besvarelse fra Kytary
Hello Naveen, we're sorry for the inconvenience. We will get in touch with you via e-mail and sort the issue out. Thank you very much. Tomas
The customer service
The customer service, the ordering process, and the delivery time were all first class.
I will definitely use again.
3. december 2020
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
The product (cymbal) was delivered on…
The product (cymbal) was delivered on time, and quite quick given it had to cross Europe. Sadly it didn't turn out to be what I needed, but the returns policy is good and worked smoothly. Customer service messages were very gracious and professional.
The only thing that nearly threw me was payment. The off-site web payment process initially made me worried I was about to be scammed. I wasn't of course, but if the payment process could be embedded in the Kytary site I think that would be more reassuring for first time customers, as I was.
2. december 2020
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Fantastic value.
Fantastic value.. First time I had used this company from the UK and I'm glad I did.. Substantial saving and Very quick delivery by RoyalMail Parcelforce.. ,I would highly recommend to anyone.. Do not be put of by the fact that they are based outside of UK.
2. december 2020
Uopfordret anmeldelse
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Products fine but Parcelforce useless
Goods ordered on Sunday and shipped out on Monday. Arrived in UK Thursday no problem. However Parcelforce let the process down. Out for delivery on Friday but wasn’t delivered. Parcelforce don’t deliver on Weekends so had to wait until 4pm Monday. Guitar and accessories were fine and great price.
1. december 2020
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Great service
1. december 2020
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Great service
1. december 2020
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
First Class Service
I did not realise Kytary were based in the Czech Republic but it made absolutely no difference. Transaction was easy. Goods dispatch and delivery was quick. Very satisfied
1. december 2020
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Great product
1. december 2020
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Great discount, top item, quick delivery
I got a Marine Band Deluxe harmonica with an ~10£ discount! It came fast, the sound rocks, and I’m very happy about just everything. :-) Thank you guys!
1. december 2020
Besvarelse fra Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Excellent...thank you.
I had only one issue which was using the automated payment service, it wouldn't accept my sterling pound. I had to pay via invoice and bank charges. This said. It was still cheaper to buy from Kytary. Customer service was excellent over the phone and I received my purchase items within four working days which was brilliant and unexpected.
I am very happy with my purchase.
Thank you Kytary.
from Mark.
1. december 2020
Besvarelse fra Kytary
Oh hi, Mark, thank you very much for your review. We were glad to be at your service and to be able to help you with the payment issue. We're also happy we could offer you the product you wanted for the best price around. We hope you will shop with us again in future. Tomas
Excellent service
Excellent service! The product arrived quicker than I thought it would.
1. december 2020
Besvarelse fra Kytary
Hello Lindsay, thank you very much for your review. We're happy we could deliver the item you wanted quckly. We were glad to be at your service. We hope you will shop with us again in future. Tomas
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