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Virksomhedsoplysninger
Skrevet af virksomheden
Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.
Kontaktoplysninger
Mezi Vodami 23, 143 00, Praha 4, Tjekkiet
- communication@kytary.co.uk
- www.kytary.co.uk
3,3
Middel
832 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
this seller didnt send my order.
this seller didnt send my order.. something about brexit had something to do with it.
6. januar 2021
Besvarelse fra Kytary
Hello C., we're sorry, but your order had to be cancelled due to global border closure and due to unresolved Brexit. We're sorry, but we're currently not able to sell products to the UK due to uforeseen reasons. We believe we will be able to sell products to the UK again and that you will be able to purchase the item you wanted. Tomas
i have all ready given a report so do…
i have all ready given a report so do not need to fill in another foorm . i was really pleased with my purchase not so impressed with DPD delivery
5. januar 2021
Besvarelse fra Kytary
Hello Michael, thank you very much for your review. We're sorry the delivery company let you down, we will investigate the situation and try to sort the issue out. Tomas
Disappointed
I ordered and paid for a guitar and was told they no longer deal with UK. Very disappointed
4. januar 2021
Besvarelse fra Kytary
Hello Steve, we're sorry, but your order had to be cancelled due to global border closure and due to unresolved Brexit. We're sorry, but we're currently not able to sell products to the UK due to uforeseen reasons. We believe we will be able to sell products to the UK again and that you will be able to purchase the item you wanted. Tomas
1st-When I ordered the needles they…
1st-When I ordered the needles they didn’t explain they you would need to confirm payment. I didn’t know this so I didn’t receive it Xmas for my husband.
2- when you call it keeps saying they are busy try back later. ??? Never got to speak to anyone.
1. januar 2021
Besvarelse fra Kytary
Hello Candy, we're sorry, but your order had to be cancelled due to global border closure and due to unresolved Brexit. We're sorry, but we're currently not able to sell products to the UK due to uforeseen reasons. We believe we will be able to sell products to the UK again and that you will be able to purchase the item you wanted. Tomas
Fantastic online service, great delivery
Fantastic online service, and being a mainland european supplier, Kytary were sure to include a UK power supply with my product.
31. december 2020
Besvarelse fra Kytary
Hello Prez, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
Slightly odd ordering system, but it all came good
I found the item I was after at a great price, and was generally very impressed by the range on offer.
Ordering worked a slightly odd way round - it was accepted by email before payment, which was then requested via an invoice. Then I got a slightly oddly worded despatch notification, but tracking info on the courier's site didn't show them as having accepted the item for a couple of days after that.
I decided not to panic, mainly because the originally expected delivery date still gave plenty of time for delivery before Christmas, and it all sorted itself out with the order turning up bang in the middle of the estimated dates.
30. december 2020
Besvarelse fra Kytary
Hello Victoria, thank you very much for your review. We're sorry for the slight confusion. We're happy we could provide you with the product you wanted in a short time. Tomas
Very unfortunate to have my goods…
Very unfortunate to have my goods cancelled due To unforseen circumstances, but a very professional service money was refunded without any problems many thanks
30. december 2020
Besvarelse fra Kytary
Hello Nicholas, thank you very much for your review. We're sorry the item you ordered could not be delivered to you. We hope we sill be able to ship to the UK soon again. We believe we will be able to provide you prodict you want in future. Tomas
Delivered in a timely manner
Delivered in a timely manner, great product at a great price.
30. december 2020
Besvarelse fra Kytary
Hello Andy, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
I would have given 5 stars but sadly…
I would have given 5 stars but sadly the port closures into and out of UK put pay to me actually getting my order.
All was explained very quickly though and it was completely out of their hands. I would happily shop again, just waiting to see what happens with Brexit etc.......
30. december 2020
Besvarelse fra Kytary
Hello Sarah, thank you very much for your review. We're sorry the item you ordered could not be delivered to you. We hope we sill be able to ship to the UK soon again. We believe we will be able to provide you prodict you want in future. Tomas
Initially dubious but all was fine
I was really dubious about using this website. Especially as I placed the order but had to pay seperately on GoPay. I read some reviews & decided to go with it as I was paying on my credit card. Everything went smoothly, constant updates & it arrived in 3 days which I was shocked with Christmas & Covid. Well packaged. Would use again.
Only scored a 4 due to the strange paying process.
28. december 2020
Besvarelse fra Kytary
Hello Lee, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
Easy to order and great communication
Easy to order and great communication.
Nice quality and a good fit.
28. december 2020
Besvarelse fra Kytary
Hello Caron, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
Just brilliant. Thank you Kytary
So we bought a digital grand piano. At first I’ll admit I was sceptical about ordering from a retailer based outside the U.K. But some of the U.K. based sellers couldn’t guarantee Christmas delivery and the price at Kytary was really competitive. So we went for it. We are so delighted with how it went. Communication was great, delivery arrived about a week later and bang on when it was supposed to be. The delivery driver was also fantastic in helping us get it through the door as it was a massive box. I cannot overstate how pleased we are with the product as well. Wow, what a fantastic instrument. I wouldn’t hesitate to buy from Kytary in the future. Top marks 👍🏻
25. december 2020
Besvarelse fra Kytary
Hello Phil, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
Great experience
Quick, accurate and a very good price. Totally happy with the transaction.
25. december 2020
Besvarelse fra Kytary
Hello Tom, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
Brilliant service
Brilliant service. Good price. Goods delivered 4 days early. Thankyou.
24. december 2020
Besvarelse fra Kytary
Hello Ed, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
Terrible company to deal with
I bought a Martin SC13e from them. I waited 6 months for the item. It came with an action like a fairground guitar and notches on the fretboard.
They agreed to contribute £50.00 towards rectifying the problem.
It cost me £50.00 for the Luther and £50.00 in fuel.
Despite many emails I have yet to be paid.
CFMartin are a terrible company when it comes to customer service and Kytary aren't any better. I would think hard about dealing with either company.
Should have bought a Taylor instead.
My luthier did a fantastic job, unlike these clowns
24. december 2020
No replies to my complaints. Wrong product sent. Still waiting....
Wrong power supply sent - even though i contacted prior to this and was assured the right one was available. I have emailed 3 times and so far, no reply. First email sent a couple of weeks ago. Hopefully this will be resolved asap.
24. december 2020
Great products, good prices, great service
I had not heard of Kytary before but would recommend them and use again.
Great products, good prices and good customer service.
24. december 2020
Besvarelse fra Kytary
Hello Julie, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
Never again will I attempt to buy from…
Never again will I attempt to buy from this online company!
Cancelled my order 2 days before Xmas with no opportunity to seek an alternative.
Very poor customer service
23. december 2020
Besvarelse fra Kytary
Hello Rod, we're sorry, but an explanation of the cancellation was sent to you in an e-mail. Your order was cancelled due to the COVID situation and complication with Brexit (we're based in the Czech republic). Our e-shop has been temporarily shut down, unfortunately, all orders from the UK which have not been dispatched were cancelled. Thank you for understanding. Tomas
Alj good
Weird payment method - but all good with fast delivery. Would definitely use again.
23. december 2020
Besvarelse fra Kytary
Hi Marc, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
Besvarelse fra Kytary
Hello Mr. Jameson, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
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