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Virksomhedsoplysninger
Skrevet af virksomheden
Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.
Kontaktoplysninger
Mezi Vodami 23, 143 00, Praha 4, Tjekkiet
- communication@kytary.co.uk
- www.kytary.co.uk
3,3
Middel
832 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Speaker arrived on time
Speaker arrived on time, and as advertised. Sounds fine in the house and I' m looking forward to trying it out in a live situation
22. oktober 2021
Besvarelse fra Kytary
Hello, thank you very much for your review, we appreciate it. we were glad to be at your service, we hope you will like the speaker in live usage. Tomas
Arnold Trombone mouthpiece, delivered to UK
Product, service,communication all excellent. Mouthpiece arrived today in a padded envelope and original box. Would hope for slightly better protection from more padding ideally. Otherwise, very impressed.
20. oktober 2021
Besvarelse fra Kytary
Hello Mr. Roger, thank you very much for your review. The information about the packaging will be forwarded to our managers. We hope you will shop with us again. Tomas
A very good company with a quick and…
A very good company with a quick and responsive customer service,Their prices are really competitive,I will be using these guys again
19. oktober 2021
Besvarelse fra Kytary
Hello Nigel, thank you very much for your review. We were glad we could be at your service, we will be looking forward to your next purchase with us. Tomas
Bombarded with emails for reviews quite…
Bombarded with emails for reviews quite annoying
14. oktober 2021
Besvarelse fra Kytary
Hello Paul, we're sorry for the inconvenience. Please, send us a request to communication@kytary.co.uk and we will sort the issue out. Thank you very much. Tomas
Due to an oversight regarding insurance…
Due to an oversight regarding insurance my item was delayed. I hadn’t realised at the time of purchase , the item was coming from the Czech Republic. Still haven’t received it and the last communication was to say it will be here in two weeks. Good prices but very poor delivery.
6. oktober 2021
Besvarelse fra Kytary
Hello Marion, we're deeply sorry for the inconvenience. As was comunicated by e-mail, the delay was caudes by a huge mistake of the delivery company, you were offered a customer bonus as a compensation ad the parcel is now in transit. Delivery to the UK takes 10-16 working days, as you were informed about. Thank you for understanding. Tomas
Good product,price and service.
4. oktober 2021
Besvarelse fra Kytary
Hello Dave, thank you very much for your review. We were glad we could be at your service. We hope you will shop with us again. Tomas
Besvarelse fra Kytary
Hi JP, thank you very much for your review. We're happy your order was delivered as promised. We hope you will shop with us again in future. Tomas
Samsung Concert Wireless System
Great service throughout. Many thanks. Item well packaged, great comms.
11. september 2021
Besvarelse fra Kytary
Hi Steve, thank you very much for your review. We were glad to be at your service. We believe you will shop with us again in future. Tomas
I bought an item and it was as…
I bought an item and it was as advertised but, unfortunately, I couldn't keep it. The refund process was easy and relatively quick.
14. august 2021
Uopfordret anmeldelse
Besvarelse fra Kytary
Hello Georgian, thank you very much for your review. We're glad we could make the whole return process easy. We hope you will shop with us again in future. Tomas
Superb service and very reasonable…
Superb service and very reasonable compared to other stores. Thank you Kytary!
13. august 2021
Besvarelse fra Kytary
Hello Jonny, thank you very much for your review. We're happy we could be at your service. We will be looking forward to your next purchase with us. Tomas
Not based in the UK
I didn't realise at first that the item was shipping from outside the UK, as the website has a .co.uk address. They were the only website I could find with the item I needed in stock. At first the price appeared very good. As I got to the checkout stage I realised that they were not in the UK, as the price jumped up with taxes and shipping, to more than I could get the item elsewhere (except it was out of stock everywhere else). I ordered anyway and the item arrived just over a week later.
8. august 2021
Besvarelse fra Kytary
Hello Dave, thank you very much for your review. All the information about where is our store based can be found here: https://kytary.co.uk/StaticPage/Content/Contact and all the information about prices can be found here: https://kytary.co.uk/StaticPage/Content/Delivery
Thank you for understanding. Tomas
Good service
Good service. Bough Roland TD17, One of the Pad did not respond correctly after couple of months. The pad was replaced by Kytary after a few emails.
7. august 2021
Uopfordret anmeldelse
Good product range and quick delivery
6. juli 2021
Besvarelse fra Kytary
Hi SH, thank you very much for your review. We were glad to be at your service. Tomas
Happy with Pigini purchase
I bought a new Pigini accordion from Kytary. I went with them because they always emailed me back quickly. For a large purchase, I had a lot of questions.
6. juli 2021
Uopfordret anmeldelse
Besvarelse fra Kytary
Hello tbert, thank you very much for your review. We were happy to be at your service and to be able answer all of your questions. We believe you will shop with us again in future. Tomas
slow delivery…nobody picking the phone when i try to call
Super slow delivery…im still waiting my order
15. juni 2021
Besvarelse fra Kytary
We're deeply sorry your order has not been delivered yet. The delivery company has made several mistakes and the issue is under investigation now. We will be in touch with you and we will keep you updated. Thank you very much for understanding. Tomas
Don't bother ordering from the UK.
Ordered a couple of items which were out of stock but the website said they'd be available in a few weeks. Having read the reviews here I thought I'd better email and check there weren't going to be any problems, but was assured the items would be posted the day after they were due in stock. Sent another email the day after they were due in stock, and was told the suppliers had said they wouldn't be available for over a year. Can't understand why Kytary couldn't have contacted the suppliers when I first inquired rather than leaving me waiting for the items for several weeks before bothering.
Edit: I don't seem to be able to respond to Kytary's reply with another post so I'll have to do so here instead.
I understand the situation with shortages, and I was aware of the terms and conditions when I ordered the items. What I can't understand - as I mentioned originally in my review and over email to Tomas - is why Kytary didn't contact the supplier when I originally inquired about the item straight after buying it. It could have been ascertained at that point that the items weren't going to be available, rather than leaving me waiting for several weeks at a time when other retailers were rapidly selling out of this item and prices were swiftly rising.
7. juni 2021
Besvarelse fra Kytary
Hello Ben, we're deeply sorry, but sometimes our supplier informs us the product is not available despite we have them on backorder. Unfortunately, due to worldwide complications caused by Covid and by shortage of microchips this has been happening a lot lately. As we state in our terms and conditions on our website here: https://kytary.co.uk/StaticPage/Content/TermsAndConditions:
"The seller reserves the right to cancel an order or part thereof in the following cases: The ordered goods are no longer produced, supplied or have been unavailable for a long period of time."
Thank you for understanding. Tomas
Excellent service
The best price by a large margin, and quick response to my questions. I will definitely use Kytary again!
6. juni 2021
Besvarelse fra Kytary
Hello Dan, thank you very much for your review. We will be looking forward to your next purchase with us. Tomas
I haven't received my purchase and yet…
I haven't received my purchase and yet you send me review..its gone 8 working days now..
1. juni 2021
Besvarelse fra Kytary
Hello David, we're sorry, but as we state on our website, delivery to the UK takes 6-12 working days - https://kytary.co.uk/StaticPage/Content/Delivery
Delivery is rather long because we're based in the Czech Republic and the parcel must undergo the customs check. Thank you for understanding. Tomas
Goods delivered as described with…
Goods delivered as described with constant update on the delivery schedule.
26. maj 2021
Besvarelse fra Kytary
Hi Patrick, thank you very much for your review. We're happy we made you a satisfied customer. We'll be looking forward to your next purchase with us. Tomas
Good customer service
Despite covid and brexit, my pedalboard arrived in the UK and it's exactly what I'd hoped. Good communications too. Recommended.
6. januar 2021
Besvarelse fra Kytary
Hello Andy, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas
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